# Dubai Mall

> Mobile app for Dubai Mall with navigation, store directory, and rewards. (iPhone/iPad app by EMAAR MALLS GROUP L.L.C.)

- Source: https://appshunter.io/ios/app/dubai-mall/id430795858 (this page in markdown: same URL + `.md`)
- Developer: [EMAAR MALLS GROUP L.L.C](https://appshunter.io/developer/1370862663)
- Category: Shopping, Reference
- Price: Free
- Rating: 4.78/5 from 6,271 App Store ratings · 129 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 104 MB
- Languages: English
- Released: 2011-04-15
- Data updated: 2026-08-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dubai-mall/id430795858/reviews.md

## What is Dubai Mall?

Experience the world’s largest luxury mall from your phone - Dubai Mall mobile app. 

Plan your visit, use turn-by-turn navigation to 1300+ stores, and earn exclusive rewards for everything you buy with Emirates Skywards. 

With 200+ restaurants to choose from, and real-time notifications on the best offers, you’ll experience all Dubai Mall has to offer ahead of every visit.

## Key features

- Turn-by-turn navigation
- 1300+ store directory
- 200+ restaurant listings
- Exclusive rewards program
- Real-time offer notifications

## What do users think of Dubai Mall?

Overall sentiment: negative

**Pros**

- 🚀 Accurate navigation
- 📍 Helpful location tracking
- 🎨 Clean and simple interface
- 💰 Chance to earn rewards

**Cons**

- 🐛 Frequent crashes and freezes
- 🗺️ Inaccurate navigation directions
- 🔍 Unreliable store search
- 🤔 Complicated receipt submission process
- 🔄 Slow and unresponsive app

**Commonly reported bugs**

- GPS and location services not working properly
- Receipts frequently rejected for unclear reasons
- App crashing on launch or during use
- Inconsistent performance across devices

**Most requested features**

- Improved navigation with more detailed floor plans
- Ability to easily view and manage uploaded receipts
- Better integration with Emirates Skywards program
- Support for Arabic language

## Recent user reviews (10 of 129)

All indexed reviews: https://appshunter.io/ios/app/dubai-mall/id430795858/reviews.md

### 1/5 — Worst app

*2026-06-19, version 10.5.1*

Keeps losing the link to emirates skywards account. It needs receipt number to be added manually.

### 1/5 — Rubbish

*2026-02-21, version 10.4.9*

For such an iconic shopping mall to have such a terrible app is quite insane, it’s clear that the owners couldn’t care less. Constantly crashes and bugs galore.

### 1/5 — لاتتوفر لغة عربية !

*2025-11-22, version 10.4.1*

لاتتوفر لغة عربية !

### 4/5 — Navigation

*2025-05-16*

Works great to navigate around the mall. However, sometimes it tries to route you through a bathroom corridor that is not open or a parking lot which is not desirable. It would be helpful to have clearer instructions about what floor to go to when taking an elevator or escalator. The app just says to take it or go one floor difference but doesn’t tell you what floor you’re supposed to end up on.

### 1/5 — The most stupid process

*2025-04-22, version 10.3.0*

I was told if i spend money in dubai mall i can upload the receipt and get the skyward miles so i did just to find out later on the receipt i uploaded was rejected one by one by sitting one reason and another and the most bizarre was the receipt restaurant gave me was copy of the original and when i explained that is correct because i paid with card and i assume restaurant would keep the original but that was still not satisfactory for them i mean how stupid you need to be for not understand this simple fact

### 2/5 — Emirates skywards

*2025-04-07, version 10.3.0*

Not opening….

### 1/5 — Very very bad app

*2024-11-27, version 10.0.4*

Impossible to use as it freezes all the time. Hire adequate IT specialists and stop embarrassing yourself. 
And a word of advice regarding the navigation - make it so when the desired destination is selected it is simply highlighted on the map first and only after ask if the visitor wants you to show him the route. There is a  big chance that the visitor already knows the mall well enough without wanting you to point the exact way and just seeing the shop highlighted on the map is sufficient for his needs. Stop wasting your customers time otherwise they will keep using google maps instead.

### 1/5 — Super glitchy

*2024-11-08, version 10.0.2*

It quits every single time

### 5/5 — Skywards points not uploading

*2024-10-17, version 10.0.1*

Since the new update, nice look and all but, the app just crashes when I try to upload my receipts for the skywards points.

### 5/5 — Best in the world

*2024-08-29, version 9.1.5*

Top not h

## Frequently asked questions about Dubai Mall

### What does the Dubai Mall app do?

The app helps you plan your visit to Dubai Mall by providing turn-by-turn navigation to over 1300 stores and 200 restaurants. It also allows you to earn exclusive rewards through Emirates Skywards and receive real-time notifications on the best offers.

### How does the navigation feature work?

The app offers turn-by-turn navigation to help you find your way around the mall. This feature guides you directly to specific stores or restaurants within the vast complex, making your visit more efficient.

### Can I earn rewards with this app?

Yes, you can earn exclusive rewards for your purchases when you use the app. These rewards are linked to the Emirates Skywards program, allowing you to benefit from your shopping.

### Is the Dubai Mall app free to use?

Yes, the Dubai Mall app is free to download and use. There are no charges for accessing its navigation, store directory, or rewards features.

### What kind of offers can I expect?

The app provides real-time notifications on the best offers available at Dubai Mall. This ensures you are always aware of promotions and deals from various stores and restaurants before or during your visit.

## Version history (last 5 releases)

### 10.5.5 — 2026-08-10

Bug fixes, UI updates

### 10.5.3 — 2026-07-12

Bug fixes, UI updates

### 10.5.1 — 2026-04-17

We’ve added new features, squashed some bugs, and improved performance to enhance your overall app experience.

### 10.5.0 — 2026-03-22

We’ve added new features, squashed some bugs, and improved performance to enhance your overall app experience.

### 10.4.9 — 2026-02-18

We’ve added new features, squashed some bugs, and improved performance to enhance your overall app experience.

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## More apps by EMAAR MALLS GROUP L.L.C

- [Omni Central](https://appshunter.io/ios/app/omni-central/id1566404386)
- [Dubai Hills Mall](https://appshunter.io/ios/app/dubai-hills-mall/id1607036126)
- [Dubai Marina Mall](https://appshunter.io/ios/app/dubai-marina-mall/id6443643409)

All apps by EMAAR MALLS GROUP L.L.C: https://appshunter.io/developer/1370862663

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*