# Dubai Residential — user reviews > 58 indexed App Store user reviews of Dubai Residential by Dubai Residential L.L.C., rated 4.40/5 from 10 ratings. - Source: https://appshunter.io/ios/app/dubai-residential/id1447217373/reviews - App overview in markdown: https://appshunter.io/ios/app/dubai-residential/id1447217373.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (12 of 58) ### 2/5 — Always Slow and Error *2026-04-25, version 3.0.5* I updated the App hoping ng that they fix the speed or the error or any bugs but was so disappointed that the maintenance request was removed! I only use this app to request for maintenance and nothing else. Very disappointing. Im wondering why Dubai Properties a big company cannot even make a good app. ### 4/5 — Payments on the app not recognizing in the office *2025-10-08, version 2.9.3* I made a payment in the for my upcoming cheque one month prior in the application, but cheque was still deposited to the bank. I am wondering is there is proper communication between nakheel office and the app, why payment which done in the application not recorded in the office ### 1/5 — Unable to renew lease using the app *2023-12-13, version 1.8.2* Once you select the number of payments for lease renewal, you can’t proceed beyond this point, there is no option to proceed. ### 2/5 — Unable to renew lease *2023-10-02, version 1.2.5* The app is extremely BUGGY. It’s a headache to use because of the errors. ### 1/5 — Poor response from IT *2023-08-08, version 1.2.5* I have been complaining about the login error ( fir renewal of tenancy contract) nearly every week . Notting happed and very bad response for IT .👎👎👎. I am really tired up . I have share the information with my friend who also said same thing . ### 2/5 — Worst Maintenance *2023-05-24, version 1.2.5* After raising requests maintenance team in Al Khail Gate they will not come , we need to call toll free number multiple times. ### 1/5 — Credit Card Payment Option Added Doesn’t work *2022-11-11, version 1.2.5* Al Khail Gate - Support Ticket 991265 If you are planning to chose credit card as payment method, stop right here. They payment gateway didn’t work even when the card had enough balance. Now I have to go to their office to sort this out ### 1/5 — Very bad app *2022-08-14, version 1.2.5* Call center and Al khail gate office guys wills will tell you login and do move out request which is not available and its getting crashed 99% of review's are fake ### 1/5 — No one replies to any support requests *2022-05-31, version 1.2.4* I have submitted many support request to fix many problems in the app. I tried also calling. Zero response. Terrible! ### 1/5 — Not able to piace a service request since the last update *2022-05-29, version 1.2.4* Not able to piace a service request since the last update!! What do I have to do to action a maintenance request??! ### 1/5 — Very poor app development *2022-05-29, version 1.2.4* Very bad programming with lot of bugs and features that does not work ### 1/5 — Complete rubbish and waste of time. *2022-05-19, version 1.2.4* Slow, not user friendly - horrible user experience. Renewal process is not clear. Every time I use this app, I have to contact Dubai asset management for something. Please don't force the tenants to use this app when it’s not working properly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Need better update *2026-02-28, version 3.0.3* The history of services is not well organized. So many services still open and new requests are not showing. ### 1/5 — International city *2026-02-20, version 3.0.2* Avoid renting from them in international city This is a bad company that does not care about its customers. If you own a car, you will face serious parking issues. When you contact customer service, they simply tell you to call Parkin instead of taking responsibility or offering a real solution. Very disappointing experience.” ### 1/5 — Card Management in App *2026-02-04, version 3.0.2* If I do not have any dependency with credit card, why app not allowing to remove credit card. And security measures are not up to mark. I am not sure any CCV is storing. Credit card is not a facility given, it is a burden, why I say it. Credit card has a risk with limit , card can be compromised any time. So, banks has identified those and introduced freeze facility or temporary block, so, every customer use it and they in freeze when they want to make a payment. So, card transactions has limited window and risk is less, but for this app.. we don’t have facility when ever we need to pay, it is scheduled base. What if transactions not happening as per plan, then lot of hassle right, that why I say burden. Customer can not plan as per statement date, or plan max grace period, promotion offer, etc. I guess it need look for convenience if we digitilize it, it should be custom centric.. not as per principles monetary benefits.. look for ethical usage of app with regards to storing credit card details, not much of consent are not mentioned what app does to be transparent. Take on positive note.. ### 1/5 — Cannot log in or register *2025-10-18, version 2.9.4* Always giving me errors, 10 times out as not letting me in to the app once I moved in, now it is completely not letting me log in, neither register or report a problem with app!!!how I am going to use the app ? ### 1/5 — Fix Comelit *2025-04-23, version 2.8.0* If you can’t fix it better to remove it from the buildings in gardens ### 1/5 — Very poor app *2025-04-03, version 2.7.0* I could not renew my lease using the app nor was my current lease available to view or download. When I created a request I had to use an incorrect category to request the document. ### 1/5 — We need Arabic *2024-12-16, version 2.4.0* Why there is no Arabic ### 1/5 — Warning!! If you use app for move out *2024-09-11, version 1.9.9* Please be aware about moving out using the app. It provided us NOC for empower final bill and empower rejected and asking for atamped NOC letter. When I visited management office (worst serivice ever) They said you should not follow the app. Finally I got over staying charges and legal charges. So be careful when you using the app sometimes they trap you with wrong documents just to get some money from you ### 1/5 — one of the worst apps *2024-04-16, version 1.9.4* one of the worst apps you may ever use .. you can not submit request nor renew your lease smoothly.. needs alot of enhancement. page loading time !!! wow!!! ### 1/5 — App doesn't work post entering the renewal months. *2024-01-30, version 1.8.2* App freezes everytime trying to renew ## Most praised reviews (10 highest-rated) ### 5/5 — Very Good *2026-05-01, version 3.0.7* Much needed app for the community, everything in one place maintenance requests, contract renewal and news about what's going on I the neighborhood...so happy they came up with this app. Everything works smoothly. ### 5/5 — Handy *2025-11-24, version 2.9.5* Very useful and properly set app All in one place ### 5/5 — Great *2025-09-09, version 2.9.2* I really enjoy this app ### 5/5 — Layan community *2025-09-05, version 2.9.2* The maintenance crew at Layan are prompt, professional and very conscientious. They never disappoint and are always ready to help. Their professionalism surpasses all expectations. We are very grateful to have them in our community to assist us in times of need. ### 5/5 — User friendly and easy *2025-08-30, version 2.9.2* The application is amazing and user friendly. The maintenance team act according to the time you book, however, there are some issues that cannot be resolved by the maintenance team of Shorooq. As for the application it is very helpful and efficient. ### 5/5 — Community management *2025-05-23, version 2.9.0* Great app that easy for the residents here to report and manage the property with simple and convenient solutions Very satisfying for the assisting and helping for the Dubai life in this community ### 5/5 — Responsiveness *2024-10-24, version 2.2.0* The app was a nightmare as it really lags, but this current update puts a smile on my face. ### 5/5 — App is very easy to use *2022-09-23* The App is very simple and easy to use ### 5/5 — This app *2021-11-27, version 1.2.3* Is excellent you can request a maintenance service and upload the pictures and that’s it no need to call anyone unless it’s very urgent. I love it thank you so much Shorooq management ### 5/5 — Renewal process is amazing *2021-05-20, version 1.2.3* Renewal process through the application is fast and easy . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*