# DubaiNow — user reviews > 215 indexed App Store user reviews of DubaiNow by Dubai eGovernment Department, rated 4.80/5 from 1,500 ratings. - Source: https://appshunter.io/ios/app/dubainow/id619712783/reviews - App overview in markdown: https://appshunter.io/ios/app/dubainow/id619712783.md - Rating breakdown: 5★ 1,338 · 4★ 72 · 3★ 24 · 2★ 12 · 1★ 54 ## What do users think of DubaiNow? Overall sentiment: negative **Pros** - 💻 Comprehensive app for Dubai services - ⚡ Efficient bill payment - 🗓 Convenient access to government services **Cons** - 🐛 Frequent crashes and bugs - 🔒 Login and authentication issues - 💳 Payment processing problems - 🔄 Unreliable service and app functionality **Commonly reported bugs** - Inability to log in or access accounts - Frequent app crashes and freezes - Incorrect or outdated information displayed - Payment failures and processing errors **Most requested features** - Improved app stability and reliability - Seamless integration with other apps and services - Enhanced user interface and experience - Expanded payment options and support ## Newest reviews (10 of 215) ### 3/5 — App not working properly *2024-11-19* Nowadays App is very slow and not working properly, taking too time to load. ### 3/5 — اجهزة iPad *2024-11-07, version 12.9.0* الرجاء إصدار نسخة ل iPad حيث ان التطبيق حاليا غير مناسب لاجهزة iPad ### 3/5 — UAEPass integration not working *2024-09-29, version 12.8.0* Whenever I try and login via UAEPass, Dubai now app crashes. Other government applications which integrate with UAE Pass are working fine. ### 2/5 — Seasonal parking not working kindly check please *2024-07-25, version 12.8.0* Seasonal parking not working kindly check please ### 2/5 — App has gone downhill *2024-07-10* What used to be a ground breaking app is now sadly quite poor. Layout is clunky. Many services frequently do not work or crash like residency. No point to the app if the linked services don’t work properly. **Developer response:** Thank you for reaching out to us and apologies for the inconvenience caused. In order to assist you, please send a screenshot of the error you are facing along with your mobile number to help@smartdubai.ae; or you can call us at 600560000 within the UAE. ### 1/5 — Impossible to use *2024-05-31, version 12.7.1* The app would be useful if it didn’t link to the Dubai Pass app. This app is…how do I put it…’inconsistent’ in reliability. When I telephoned for assistance, the guy that I spoke to was inaudible. He sounded as though he was in a submersible somewhere in the Indian Ocean. All I wanted to do was pay my bill. It can’t be that difficult, can it? Well, obviously it is! ### 5/5 — راس الخيمه. *2024-05-14, version 12.6.1* ممتاز جدا وسريع ### 5/5 — دبي محيصنه١ *2024-04-22, version 12.6.1* سهل علينا أمور كثيره و لله الحمد ### 1/5 — Transaction *2024-04-13* Too many issues in transactions Even we cant make all transaction one time If we make than it will hold double amount ### 5/5 — Bug *2024-04-05, version 12.6.1* Im trying to apply for a visa for my newborn but it doesn't allow me to type the whole name and the app just freeze and crashes. Im sure the app is useful but I’m not a happy user so far. Im trying to save money for my daughters visa but it appears i have to go to Amer and spend more. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-05-03, version 14.1.0* Doesn’t work ### 1/5 — تطبق ضعيف جدا وغير عملي *2025-02-20, version 13.2.1* ‏التطبيق غاية في السوق والمعاملة سيئة أحاول الدخول عشرات المرات ولا استطيع الدخول رغم أن اسم المستخدم ورقم الدخول صح ومع ذلك أستطيع الدخول معاملة معقدة قدمت الفيزا بعد إشارات المرات من محاولة الدخول وأخذ المبلغ لأني ورفضوا المعاملة لأني لم أذكر الاسم الوسطاني في الجواز هذا الأمر سيئ جدا ولم استطع استرداد ### 1/5 — Not working *2024-12-30, version 13.0.0* Error: “service provider is currently not responding”. Have been trying for several days. ### 1/5 — Can’t get past the first sign up page *2024-12-04, version 12.9.2* Frustrating experience. Newer iPhone and can’t get past the sign up page. Hit the “continue” button, shows something is processing, then nothing. ### 1/5 — Doesn’t work *2024-09-07, version 12.8.0* Used to pay my bills with an international card now can’t seem to pay my bills! ### 1/5 — Number plate already transferred is still showing in the app *2024-08-28* It is even showing the option to pay the other person’s fine! ### 1/5 — Not working *2024-07-30, version 12.8.0* Not working, tried 4 times ### 1/5 — Server error ref DN99999-pkQjbJ *2024-07-06, version 12.7.1* Never accessed even after so many removing and downloading of the app. What seems to be the problem? ### 1/5 — I had a very bad experience with this app *2024-07-04, version 12.7.1* For me it’s the worst app ever i had an application got rejected more than a year ago and till now i didn’t get the refund my experience with them was very bad i don’t recommend this app to anyone unfortunately i have sent too many emails and many calls and nobody was able to help me to get the refund Every time i just get promises that this will be done shortly and now it’s been more than a year without solving my problem ### 1/5 — Access from outside the UAE *2024-06-01, version 12.7.1* I am unable to access the DubaiNow app from the UK. There does not appear to be any information about how to contact the app developer and the email link on the app also does not work….not very helpful ## Most praised reviews (10 highest-rated) ### 5/5 — Love the new look *2025-03-26, version 14.0.2* Happy to see this new look. It’s more user centric, and reflect a passion to always become better. To whoever worked on this, good job 👍 ### 5/5 — Request to Enable Editing Option for Advance Postpaid Bill Payments *2025-03-03, version 13.2.1* Dear Dubai Now Team, I hope you are doing well. I am writing to request an enhancement in the Dubai Now application regarding advance postpaid bill payments for Etisalat and Du. Currently, there is no option to edit the payment amount while making an advance bill payment. This limitation makes it difficult to adjust payments as per individual requirements. I kindly request you to enable the editing feature for advance postpaid bill payments to improve user flexibility and convenience. Please let me know if this feature can be added in future updates. Thank you for your time and support. I look forward to your response. ### 5/5 — The ease of paying *2025-02-02, version 13.1.0* I have had nothing but a good experience. I have had no issues with security breach or anything. I was hoping I could add my gas and cooler bills as well. ### 5/5 — App restarts *2024-11-29* The app after the update n even prior to the new update gets verified by UAE PASS and then takes u back to the login page n this goes on like a loop preventing access to the app. ### 5/5 — Logging out *2024-11-16, version 12.9.1* Hope this update fixes the problem of logging out all the time ### 5/5 — Exemplary initiative *2024-11-02* Nowhere in the world could you have such digitization. Kudos 🫡 ### 5/5 — Amazing but … *2024-07-08, version 12.8.0* I’ve used the app for several years for almost everything I wanted to do in terms or transaction however the past few weeks, whenever I try to do anything, the app crashes and I receive error messages. Uninstalled and reinstalled, updated and still crashes at every function… Please don’t let this destroy what you built till date as the concept of Dubai Now App is just amazing. ### 5/5 — ممتاز *2024-06-22, version 12.7.1* التطبيق ممتاز ويسهل عمليات الدفع والوصول للخدمات ولكن يرجى وضع خاصيه الدفع لأكثر من فاتوره في نفس الوقت لتسهيل العمليه اكثر ### 5/5 — Perfect *2024-06-17, version 12.7.1* Excellent Easy Fast ### 5/5 — Usefull!!! *2024-05-20, version 12.7* It is very usefull app for all the payment very easily and proper. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*