# Dubia — user reviews > 12 indexed App Store user reviews of Dubia by Dubia LLC, rated 3.70/5 from 18 ratings. - Source: https://appshunter.io/ios/app/dubia/id6760513565/reviews - App overview in markdown: https://appshunter.io/ios/app/dubia/id6760513565.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible refund policy *2026-07-15* Wanted 50 million pics in the end I got 30 dollars of dead insects. ### 1/5 — Junk *2026-04-30* App is junk. Keeps freezing my phone. So placed an order on their site. Order received was awful and the company makes you jump threw hurdles to get a replacement **Developer response:** Thank you for sharing your feedback. We’re sorry for the frustration with both the app experience and the resolution process for your order. We’ve released several improvements to the app since launch, and we’re continuing to use customer feedback to improve the overall experience. ### 1/5 — Blocked me from their website *2026-04-12* I applied for a business account. Customer service called me a liar claiming Montana has a sales tax and we do not. Then customer service said I had to have an EIN. The IRS says I don’t need a EIN as I am a sole proprietorship. My CPA gave me a letter to explain this information to Dubia.com and show I pay business taxes on my business. Then customer service blocked me from their email, chat, and website ordering. **Developer response:** Hi, we appreciate the feedback and we’d like to clear up a misunderstanding. Your account was not blocked — our team was in contact with you throughout the application. Wholesale approval requires either standard business documentation (such as business registration or license) and an established reseller sales history, and we weren’t able to verify either, so the wholesale application wasn’t approved. Our retail site and checkout remain fully open to you, and you’re welcome to reapply for wholesale in the future once the required documentation is met. If you’re running into any trouble placing a regular order, please reach out to our customer support and we’ll help sort it out. ### 2/5 — Eh *2026-06-29* This app has a horrible user interface and has random things pop up out of nowhere. **Developer response:** Thank you for your feedback! What would improve the user interface for you? We agree on the popups 🫣 This will be fixed in an upcoming release. ### 4/5 — Amazing company! *2026-03-26* Absolutely love Dubia, fantastic feeders and supplies and customer service is lovely, my only issue with the app is not being able to add products to our favorites or any kind of list that isn’t the cart, I would love to have a wish list of some sort for my upgrades I’m not ready to buy yet **Developer response:** Thank you for the feedback! We will be adding this feature in the next release. Stay tuned! ### 5/5 — Customer support *2026-07-09* Top tier costumer support in my opinion. Problem was resolved in less than an hour and was a very friendly process. ### 5/5 — EDIT- FIXED!!!! Can’t login through my Shop account *2026-06-06* EDIT- Developers saw my review and fixed the problem. They even responded to my original review to let me know. Thank you so much!!!!! App glitches to a white screen when I try to log in **Developer response:** We have fixed this in a recent version of the app. Sorry about that! ### 5/5 — Outstanding service! *2026-04-13* The more that I learn about this company, the more I’m growing to love it. Just received our third order today with a free item along with it! Really amazing gesture and would highly recommend to anywhere looking for live food for a good price. As well as a company that looks out for their customers! Thank you, Dubia! ### 5/5 — Favorite supplier continues to deliver *2026-04-08* I'm a long-time customer of Dubia. I've been able to rely on them time and time again for many years. I am so excited to see how much they have grown. They continue to give back to the community we all love. From the first order I placed with them years ago, to this very day, I have received the same level of amazing customer service and communication from them. Dubia has maintained their focus on providing honest, fair, and reliable resources for all of their customers, even through all of the hardships these past few years have brought upon everyone. While taking personal losses during the pandemic, and its aftermath, Dubai continues to give back to anyone who is in need. This company has been steadfast in its mission to educate and promote safety within the herp community. They have done so without wavering. They are truly passionate about what they do. This company is comprised of genuinely caring, and passionate people who are respectful, and legitimately happy to help in any way they can at all times. I will always recommend them and respect them for their commitment to the betterment of a cause I hold dear. ### 5/5 — Love this! *2026-04-01* Great app great community! Super quality feeders and enclosures! ## Most praised reviews (2 highest-rated) ### 5/5 — Best Online Reptile Supply OAT *2026-03-26* Have an abundance of feeders, supplies, enclosures, and more. Always had great experiences with every shipment! ### 5/5 — Best app for reptile supplies and feeders! *2026-03-24* Dubia is hands down the best reptile supply company. Their customer service is top tier. I would highly recommend them for all reptile needs! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*