# DuGood Federal Credit Union — user reviews > 22 indexed App Store user reviews of DuGood Federal Credit Union by DuGood Federal Credit Union, rated 4.82/5 from 2,707 ratings. - Source: https://appshunter.io/ios/app/dugood-federal-credit-union/id1151838597/reviews - App overview in markdown: https://appshunter.io/ios/app/dugood-federal-credit-union/id1151838597.md - Rating breakdown: 5★ 2,178 · 4★ 129 · 3★ 47 · 2★ 11 · 1★ 41 ## What do users think of DuGood Federal Credit Union? Overall sentiment: neutral **Pros** - 🚀 Exceptional - 👍 User-friendly app - 👍 Easy to use - 👍 Great app for remote deposit - 👍 Best banking app **Cons** - 🐛 App goes down regularly - 🐛 App doesn't work - 🐛 Clunky app, hard to navigate - 🐛 Frequent errors and issues - 🐛 Slow performance **Commonly reported bugs** - Login issues - Compatibility problems **Most requested features** - Password reset option - Improved customer service ## Newest reviews (5 of 22) ### 5/5 — Not impressed *2018-07-11, version 5.9.1.16* Only show transactions that have clear and sometimes takes days for them to post ### 5/5 — Review *2018-07-05, version 5.9.1.16* I wish to not have to change my password so often ### 5/5 — Super easy *2018-01-02, version 5.6.1.13* It's super easy to use and keep up with account information ### 5/5 — DuGood *2017-09-11, version 5.3.4.9* Love it can do everything with it ### 5/5 — Easy to use! *2017-09-09, version 5.3.4.9* Love how user friendly this app is! Super fast and no glitches. Y'all are doing a fabulous job! ## Most critical reviews (10 lowest-rated) ### 1/5 — App never works when you need *2026-02-26, version 2025.10* They’ve recently updated the app, aesthetically it looks nice but when I need to view my statements or review any of my information it gives errors. There have been so many issues since the update. Unfortunate. ### 1/5 — Online App *2024-06-28, version 2024.4.0.10* The online app goes down and unable to use on a regular basis. ### 1/5 — The app never works *2023-04-19* I’ve had my account for over a week now and when I log in it doesn’t Work. ### 1/5 — Terrible *2022-12-31, version 2022.9.2.1* App is hard to navigate, I am having extreme issues using app to link any of my pay pal accounts or Venmo along with linking it to my personal bank account. Shame that it’s clunky and I have to go through my personal bank account to link it to du good. I am about to close this business account and move to another bank. ### 1/5 — Slow *2022-11-23, version 2022.6.0.1* This app is almost as inconvenient as the bank. No way to reset your password. Lousy customer service. ### 1/5 — Trash bank *2022-05-31, version 2021.11.0.38* Trash bank and no surprise trash app. ### 1/5 — Fix your app *2019-12-14, version 6.1.2.24* Errors every time I try to open it up recently.. Error message pops up as soon as I open app.. Take multiple tries to get logged in. Once in the app still receive errors and actions take several times before they can be completed.. ### 5/5 — Easy *2026-08-18, version 2026.4.2.1* Love the app makes it easy for me to track all of my transactions and alerts me to activity that is not mine . ### 5/5 — Service *2026-08-18, version 2026.4.2.1* Dugood has been our bank for 30 years - they have consistently superb service. The staff is professional and. Delightful to work with! ### 5/5 — Great service *2026-08-10, version 2026.4.2.1* I’m loving my DuGood account and the way the staff treats you like family ## Most praised reviews (7 highest-rated) ### 5/5 — Don’t pay attention *2026-05-28, version 2026.01.01* When we told them that one of our accounts have been hacked and it was linked to our bank account, they said they lock the account up. But that was a lie they kept allowing people to take the money. So do not believe them. ### 5/5 — Love It Here *2025-10-12, version 2025.7.2.1* Exceptional ### 5/5 — The Best *2025-05-08, version 2025.2.2.3* Du good is hands down the best financial institution I have ever used. I live my life with confidence and ease knowing my money is safe and being guarded with a keen eye. Several times DuGood has contacted me when they spotted fraudulent or questionable transactions. I feel protected and appreciated. In the world today the personal touch is lacking or non existent. I know I can count on DuGood to treat me with kindness, respect and efficiency… ### 5/5 — Remote deposit feature *2022-10-03, version 2022.6.0.1* Great app for folks who do not live in the area of the physical banking locations. ### 5/5 — Best app *2021-10-07, version 2021.6.0.34* Out of multiple banking apps, this one exceeds them all. User friendly and easy to navigate. I would recommend to many people! ### 5/5 — Awesome bank *2021-04-09, version 6.5.5.31* Good app, easy to use ! Like that my check comes a day early and that i can see what’s pending ### 5/5 — So easy *2018-10-14, version 5.10.18* This app is so easy to work! Def worth it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*