# duka.direct — user reviews > 30 indexed App Store user reviews of duka.direct by Selcom Paytech Limited, rated 4.40/5 from 65 ratings. - Source: https://appshunter.io/ios/app/dukadirect/id1509485417/reviews - App overview in markdown: https://appshunter.io/ios/app/dukadirect/id1509485417.md - Rating breakdown: 5★ 50 · 4★ 3 · 3★ 4 · 2★ 2 · 1★ 6 ## Newest reviews (10 of 30) ### 4/5 — Great! *2025-08-26, version 3.9.0* App so good, I have to delete it after using to stop ordering food! Love the customer service and quick feedback. They can just work on the map, sometimes it’s glitches and it’s hard to track the driver. ### 2/5 — Annoying!!! *2025-07-25, version 3.7.7* Stop sending endless marketing messages. It’s quite annoying!! ### 3/5 — bad delivery time *2025-03-17, version 3.7.5* some delivery are can took 2 hours but generally it’s working. the customer support is good. no possibility to review the restaurant. ### 2/5 — Delays *2024-04-19* Duka direct deliveries are always late the food then comes in cold . the drivers take ages to reach the restaurant ### 3/5 — Language used *2023-12-08, version 3.3.7* It will greatly assist non Swahili speakers if there’s an option to choose English to understand instructions when making payment. Other than that, great App, easy to search for restaurants and menu’s! ### 5/5 — Duka Direct is amazing! *2023-09-24, version 3.2.3* I love Duka Direct and use it all the time. Duka Direct has a large variety of groceries, restaurants, stores. From the ability to track the delivery motorcycle in real time, the ability to use a variety of payment options, and the quick delivery, Duka Direct is an outstanding application and business. ### 5/5 — 10 out of 10 *2023-09-23, version 3.2.3* Best delivery app in Dar❤️ ### 5/5 — Duka Direct is amazing! *2023-09-07* I love Duka Direct and use it all the time. Duka Direct has a large variety of groceries, restaurants, stores. From the ability to track the delivery motorcycle in real time, the ability to use a variety of payment options, and the quick delivery, Duka Direct is an outstanding application and business. ### 1/5 — Needs improvement *2023-06-24* Half the time doesn’t even work impossible or impossibly slow to complete orders and payment system super buggy ### 5/5 — Best App ever!!! *2023-02-15, version 2.7.2* This is the best and most useful app ever more than Amazon and piki ## Most critical reviews (10 lowest-rated) ### 1/5 — 🫡 *2025-08-17, version 3.9.0* Vaut mieux rien que cette application lent et une mauvaise comportement ### 1/5 — Miranda *2025-05-02, version 3.7.7* Pathetic service no proper response from customer care ### 1/5 — Snae market *2025-02-16, version 3.7.5* Bought chocolates and the ones they delivered in about to expire in 3 months. It has been in there shelfs for almost 1 year and same item is delivered to me. Will never recommend this supermarket. ### 1/5 — Very bad service *2025-01-13, version 3.7.3* Very bad costumer service ### 1/5 — Poor services *2025-01-06, version 3.7.3* It takes an hour-90mins longer for food to arrive from the app compared to direct ordering from the restaurants which takes 30-40mins, the prices charged from the app are very high compared to actual stores ### 1/5 — Don't download this app! *2024-12-15, version 3.7.2* Extremely poor service every time from this company, save yourself the hassle and avoid downloading the App. Other service providers are much better than Duka Direct. ### 1/5 — Terrible service from Saverios *2024-11-24, version 3.7.1* I ordered my food 2 hours ago and it still hasn’t arrived. This is Pathetic. Not sure if it’s the restaurant of the delivery but it’s not feasible at all ### 1/5 — KS *2024-11-05, version 3.7.0* Customer service on order management is very poor. Delays in responding - not resolving issues ### 1/5 — Subway *2024-01-01, version 3.3.7* Taking ages today for my order … i was told 15 mins but it’s already 1 hour now ### 1/5 — Unresponsive app *2023-10-14, version 3.2.8* App not responding ## Most praised reviews (10 highest-rated) ### 5/5 — ***** *2025-12-19, version 3.10.3* I genuinely love how advanced and effortless Duka Direct feels. It’s fast, efficient, and the variety is excellent everything works seamlessly and saves me so much time. Keep it up…. ### 5/5 — Delivery *2025-02-19, version 3.7.5* I love that I don’t have to instruct my delivery drivers where to go. They just follow the map! ### 5/5 — A bit fast *2024-12-10, version 3.7.2* It’s never crushed before , don’t know about the future ### 5/5 — Excellent *2024-07-26, version 3.6.2* Good service ### 5/5 — A bit fast *2024-04-09* It’s never crushed before , don’t know about the future ### 5/5 — Professional *2024-04-06, version 3.4.6* Top notch!! ### 5/5 — Great app *2024-02-22, version 3.4.4* You can automatically pay with card, search for any dish or restaurant and the app shows you what you have ordered previously from the same Resturant making it very easy to ordered what you liked again. ### 5/5 — Very good service ! *2023-12-10, version 3.3.7* They app is so easy to use & drivers are always on time with excellent service ! ### 5/5 — love it *2023-11-11, version 3.3.5* best app in Tz hands down ### 5/5 — Exceptional food *2023-09-29, version 3.2.3* Mbuzi both choma and foil was sooo good! Huge portion, ate it over two days. Mzuzu was soft and sweet and chips Mayai was good too. Highly recommending this place! Also, all arrived nice and hot! Please provide pilipili too next time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*