# Duke Energy — user reviews > 702 indexed App Store user reviews of Duke Energy by Duke Energy, rated 4.80/5 from 162,592 ratings. - Source: https://appshunter.io/ios/app/duke-energy/id1325217974/reviews - App overview in markdown: https://appshunter.io/ios/app/duke-energy/id1325217974.md - Rating breakdown: 5★ 145,920 · 4★ 8,744 · 3★ 2,630 · 2★ 941 · 1★ 4,357 ## What do users think of Duke Energy? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 🔒 Secure payment process - 👍 Helpful for tracking usage - 👍 Great company overall **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app functionality - 🐛 Inaccurate billing information - 🐛 Glitchy payment processing - 👎 Poor customer service - 👎 Monopolistic practices **Commonly reported bugs** - Daily usage graphs not working - Unable to log in consistently - Payment information not saving properly - App redirects to website instead of in-app functionality **Most requested features** - Add last month/last year usage comparison - Display dollar amount in addition to kWh - Improve outage map and notifications - Implement two-factor authentication - Allow scheduling of bill payments ## Newest reviews (12 of 702) ### 2/5 — Steve *2026-08-27, version 7.9.0* Your price this month was extremely too high! Come on guys it really cost that much? ### 2/5 — No return call. No explanation. Have contacted. *2026-08-19, version 7.9.0* Contacted you again twice regarding one of our 4 accounts this one at 959 20 18th St. North St. Petersburg apartment 11 the Bill is erratic. Nobody lives there air-conditioning was not even on when it first went up. I need someone to contact me. This is going on three months now. Chats calls. No feedback or reply ### 1/5 — Horrible company *2026-08-10, version 7.9.0* Estimating the amount of power I use compared to previous years and charging me the maximum amount is a crime. ### 1/5 — Rich Tryna Get Richer *2026-08-08, version 7.9.0* Cut the price hikes!!! Sheesh!!! I do like to eat!! Smfh ### 1/5 — Bad App *2026-08-07, version 7.9.0* The app will not let you sign in at all ### 1/5 — High bills *2026-08-03, version 7.8.1* Duke Energy’s rate is way too high. People can’t afford to pay these high electricity bills. Please consider decreasing the rate! ### 1/5 — Too much money *2026-08-02, version 7.8.1* Yall are charging people way too much ### 1/5 — Horrible *2026-08-01, version 7.8.1* Duke energy is horrific with their price increases. ### 1/5 — Release my info to others *2026-07-30, version 7.8.1* You do not have my permission to share our data. Couldn’t pay my online bill without pressing continue which indicated ok to use my info! I revoke my permission! So how do I pay my bill next time? ### 1/5 — OUC v Duke Energy *2026-07-30, version 7.8.1* OUC gives you 3 months to pay if you fall behind. Duke shut me off when my bill said I can pay Aug 6th. I am a senior citizen, disabled veteran. I needed to have my Glp-1 refrigerated. I had 13 weeks that went bad. No to mention that I had to sleep on the cement outside. I will file a complaint with the Power Commission ### 1/5 — Worst company *2026-07-25, version 7.8.1* This is the absolute worst company in Florida ### 1/5 — Terrible *2026-07-24, version 7.8.1* Duke Energy is awful! Raising cost and adding deposit amounts over $600 to one’s account is robbery. Duke power energy is not a bank nor a savings account. I have had an account for over 20 years and they want to add hundreds of dollars to my account because of a few half late payments when still getting paid on a monthly. Is complete and total fraud and awful company. Not to mention how they dispose of the ash waste. No consideration for our environment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rob you blind *2026-08-27, version 7.9.0* Robbing people blind for years!👎 ### 1/5 — Bill too high *2026-08-22, version 7.9.0* Tired of my bills being high. It was never this high and last year I had kids in the house. ### 1/5 — Money Racket *2026-08-19, version 7.9.0* The app itself works great but the company is greedy and overcharges and constantly tries to raise prices. It is a monopoly and I do pray that one day they get sued and forced to pay out for the things they have done. They raise prices for their mistakes like the contamination of waters and pole work…. That’s not the customers problem why not take that out of the pockets of the upper management making 6+ figures ### 1/5 — Unable to transfer account *2026-08-13, version 7.9.0* I move one town over in NC. Transferred my account and keep paying. Duke energy accepts my money but claims the account is closed and will not apply to my new account. Stupid and I spend time on phone trying to correct—UGH! ### 1/5 — Power Outage *2026-08-12, version 7.9.0* If you’re going to to charge me $500 per month for electricity then it needs to work! ### 1/5 — 5 year on and off electric *2026-08-11, version 7.9.0* There is about forty or so people in my area that every time it storms we have a 5-6 hour outage problem you would think they would do upgrade to prevent that, not Duke they just raise their rates. Not a happy customer ### 1/5 — Power Outage *2026-08-11, version 7.9.0* Every time the weather blows my power goes out. Trim the trees in The woods where power lines go go miles to my area ### 1/5 — Bad app *2026-08-11, version 7.9.0* Very bad app. So cumbersome to make payments. Logging on with Google Chrome is much faster and easier ### 1/5 — Terrible *2026-08-11, version 7.9.0* It won't allow me to sign in. I tried uninstalling the app and downloading it again to no avail. Duke Energy has some work to do. ### 1/5 — Issues With App While Traveling *2026-08-10, version 7.9.0* I’m surprised that as a multi-billion dollar corporation, that your app cannot function outside of the United States or with a VPN for a customer. Do you guys not beta test your app and website for functionality and operational diligence? While on vacation, I needed to pay a bill and it proved impossible online. I finally give up and just called overseas back to the United States on a foreign cell phone. And even then it took forever to navigate to a real person. Truly disappointed. Duke Energy, do better please. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to pay *2026-08-20, version 7.9.0* 100 % ### 5/5 — Nice *2026-08-16, version 7.9.0* Easy, quick and like the app ### 5/5 — G *2026-08-13, version 7.9.0* G ### 5/5 — Good App *2026-08-13, version 7.9.0* Helps keep up with usage and billing Easy to use and understand ### 5/5 — Duke Electric *2026-07-31, version 7.8.1* Duke Energy has provided reliable service and has been responsive during outages and emergencies. I appreciate their efforts to keep customers informed and their commitment to improving energy reliability and sustainability. Overall, a dependable utility company with helpful customer service. ### 5/5 — Energy *2026-07-27, version 7.8.1* Excelente ### 5/5 — Excelente *2026-07-27, version 7.8.1* Todo bien ### 5/5 — Excellent *2026-07-23, version 7.8.1* Me gusta el servicio ### 5/5 — To the ALL DUKE ENERGY FOLKS , Thanks So Very Much, Jim K. 🏝️ *2026-07-23, version 7.8.1* HOW IN THE WORLD DID YOU ALL KNOW MY NICKNAME WAS “33” Wow !! Jim K., AKA “33” 🏝️ ### 5/5 — Exceptional Work *2026-07-22, version 7.8.1* I reported the outage and within an hour they came out to fix the line. Very nice and very polite guys who worked very hard in the heat and humidity to get my power back on. I have nothing but respect for these guys and what they do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*