# Dunn Brothers

> Coffee shop app for ordering, rewards, and location discovery. (iPhone/iPad app by Plum Technologies LLC.)

- Source: https://appshunter.io/ios/app/dunn-brothers/id6477695847 (this page in markdown: same URL + `.md`)
- Developer: [Plum Technologies LLC](https://appshunter.io/developer/6777111973)
- Category: Food & Drink, Business
- Price: Free
- Rating: 1.50/5 from 62 App Store ratings · 29 written reviews indexed
- Age rating: 4+
- Requires: iOS 16 · 121 MB
- Languages: American English
- Released: 2025-05-21
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dunn-brothers/id6477695847/reviews.md

## What is Dunn Brothers?

Welcome to New! Dunn Brothers Coffee delivers freshly-roasted coffee, made-to-order food, and a welcoming community experience. Founded in 1987, we’re dedicated to quality at every step — from ethically sourced beans to daily, on-site roasting. Whether you're grabbing a handcrafted beverage or a fresh pastry, we’re here to serve up kindness and great taste. Nicely Dunn!
 
Key Features:
Better: Start earning rewards from your very first app purchase.
Faster: Scan your app to order, earn points, and redeem special offers with ease.
Easier: Enjoy a Nicely Dunn experience with a smooth, user-friendly app design.
Bonus: Earn points for every dollar spent and unlock exclusive rewards.
 
Find your nearest location and explore the menu—all at your fingertips!

## Key features

- Earn rewards on purchases
- Scan app to order and earn points
- Redeem special offers
- User-friendly design
- Find nearest locations
- Explore menu

## Recent user reviews (10 of 29)

All indexed reviews: https://appshunter.io/ios/app/dunn-brothers/id6477695847/reviews.md

### 1/5 — Didn’t save my points

*2026-07-10*

Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore!

### 1/5 — Loved it until checkout

*2026-07-09*

I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment.

### 1/5 — UGH

*2026-07-03*

This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself.

Unfortunately, the app has been nothing but frustrating:

1. I've never been able to activate any of the deals they email me.
2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place.
3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that.
4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try.

At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.

### 1/5 — Payment issues

*2026-06-26*

App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue.

### 1/5 — Nothing Works

*2026-06-06*

Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go.

**Developer response:** Sorry to hear about your experience—we understand how frustrating that must be. Birthday rewards should not disappear during ordering, and we're sorry you ran into issues with unavailable drinks and submitting feedback. Please reach out to our support team at rewards@dunnbrothers.com with your account details so we can investigate your birthday reward and help resolve the issue. Thank you for sharing your feedback.

### 1/5 — So many issues

*2026-05-31*

I have had so many issues with the new app. I was waiting to review to see if it got better the last couple month but now its been 3 days of me not even being able to place an order. This is not the first time it just didn’t even allow me to place an order. It took me months for it to save my payment information and doesn’t have Apple Pay. Even when it’s working properly the set up for adding items to order is not user friendly.

### 1/5 — Worse reward points

*2026-05-26*

Updating my review to say that I am no longer deceiving points for when I scan. Just paid $25 for a box of coffee and my reward pints didn’t change (this was 2 days ago). 

The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops.

**Developer response:** Sorry to hear about your experience. We understand how disappointing this must feel, especially with the birthday reward and signup offer not working as expected. That’s not the experience we want for our customers. Please reach out to our support team so we can look into this and help make it right. We truly appreciate your feedback and your support for your local Dunn Brothers.

### 4/5 — Seems Okay For Me

*2026-04-25*

Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️

**Developer response:** Thank you so much for the kind words and support ❤️ We’re sorry you ran into issues with your original account, but we’re glad to hear ordering and store discovery have been working well for you. You can also try signing up again with the same email to reactivate your account. If you still face any issues, please reach out to our support team and we’ll be happy to help. Feedback like yours truly means a lot to our team!

### 1/5 — Unusable/without any rewards

*2026-02-17*

The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?

**Developer response:** Sorry to hear about your experience—we truly understand how frustrating this must be, especially as a loyal customer. This isn’t the experience we want with our rewards program. Please reach out to our support team with your purchase details so we can review the issue and help restore any missing points. We appreciate your feedback and are actively working to improve the app experience.

### 1/5 — I don’t love it.

*2026-02-13, version 5.5*

I don’t like that you can’t save your card information, so I have to enter it in each time.

## Frequently asked questions about Dunn Brothers

### What does the Dunn Brothers app do?

The Dunn Brothers app allows you to order freshly-roasted coffee and made-to-order food. It also provides a community experience, enabling you to earn rewards and find your nearest location.

### How do I earn rewards with the app?

You can start earning rewards from your very first app purchase. The app is designed to be faster, allowing you to scan your app to order and earn points, and redeem special offers with ease.

### Is the Dunn Brothers app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned, indicating a free service for customers.

### Can I find menu items and locations through the app?

Yes, you can find your nearest Dunn Brothers location and explore the full menu directly through the app. This makes it easy to plan your visit and see what's available.

### What are the benefits of using the Dunn Brothers app?

The app offers a Nicely Dunn experience with a smooth, user-friendly design. Key benefits include earning points for every dollar spent, unlocking exclusive rewards, and a faster way to order and redeem offers.

## Version history (last 5 releases)

### 6.0 — 2026-08-19

Bug Fixes, Performance and security Improvements.

### 5.9 — 2026-08-17

Bug Fixed.

### 5.8 — 2026-07-31

Cancel Order Functionality.
Email & Phone Number Update.
Menu Item Layout Enhancement.
Bug Fixes.

### 5.7 — 2026-03-06

Bug Fixes:
Fixed required modifier validation issue for variation

### 5.6 — 2026-02-19

Enhancements:-
  Add date & payment type filters for Orders
  Provide “View All Stores” option
  Optimize password suggestions 
  Add customer support ticket option
Bug Fixes:- 
  Prevent applying $0 gift card during payment
  Refresh Gift Card section after adding a card

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## More apps by Plum Technologies LLC

- [Plum Surveillance](https://appshunter.io/ios/app/plum-surveillance/id6778809666)
- [Velarde Daiquiris To Go](https://appshunter.io/ios/app/velarde-daiquiris-to-go/id6781191667)

All apps by Plum Technologies LLC: https://appshunter.io/developer/6777111973

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*