# Dunn Brothers — user reviews > 29 indexed App Store user reviews of Dunn Brothers by Plum Technologies LLC, rated 1.50/5 from 62 ratings. - Source: https://appshunter.io/ios/app/dunn-brothers/id6477695847/reviews - App overview in markdown: https://appshunter.io/ios/app/dunn-brothers/id6477695847.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 1 · 1★ 53 ## Newest reviews (18 of 29) ### 1/5 — Worse than the old one *2026-01-26* I really wanted this new app to be an improvement but it is a miss. Not only is it clumsy to scroll through and search for what you want, but it doesn’t record points correctly either. One of the biggest flaws in my opinion is that it does not save payment options, so ordering ahead takes longer than ordering in person. Luckily the coffee is good enough to keep me coming back. **Developer response:** Sorry to hear the app hasn’t met your expectations. We appreciate your feedback on navigation and rewards tracking, and our team is continuously working to improve these areas. The good news is that saving payment methods is now available to make ordering ahead faster. Thank you for your patience and for continuing to support Dunn Brothers—we’re glad you enjoy the coffee! ☕ ### 1/5 — Terrible App! *2026-01-07* The old Dunn App was not great, but way better than this new one. I have lost many points due to the app not recording points and cannot enter points after a purchase with a valid receipt. Do better Dunn. You are going to lose customers due to this poor service! **Developer response:** Sorry about your experience—we understand how frustrating missing reward points can be. This isn’t the experience we want for our customers. Please contact our support team with your receipt so we can help recover your points and know that we’re actively working to improve the app. Thank you for your feedback. ### 1/5 — Liked the old one more *2025-12-31* Really doesn’t feel like a polished app. The old one was better. This one always has issues processing online payments no matter the method or card used, turning a simple order ahead into a whole ordeal. Disappointing, as I really enjoy their breakfast foods. **Developer response:** We’re sorry for the frustration with online payments—that’s definitely not the experience we want. The latest app version includes fixes to improve payment processing and overall stability. Please update to the newest version, and if you continue to experience issues, our support team can help ensure your orders go through smoothly. ### 1/5 — Not working *2025-12-10* Not able to do anything within the app…it can’t even find locations near me even there is one less than 2 miles away. I can’t see any rewards or way to order in the app. I miss the old version! **Developer response:** We’re really sorry for the trouble you’re having. The issue with locations not showing and rewards not appearing has been fixed in the latest app update. Please update to the newest version, and if your local store still doesn’t appear or rewards aren’t showing, contact support and we’ll help get it working correctly. ### 1/5 — Zero stars *2025-12-09* As other reviews say there is no way to scan receipts. I try to enter manually but it doesn’t take. The app is very klutzy. Why can’t you scan the payment (gift card) and get the credit for the transaction in the rewards section. **Developer response:** Sorry for the frustration. We’re actively improving rewards tracking and app performance, including easier ways to earn points. Please reach out to support so we can help credit your rewards and share your feedback with the team with reference video or screenshots for understanding. ### 1/5 — Issues with Using Rewards… *2025-12-07* The app seems to be more user friendly than the old one but I’m already running into issues with it. I received a free birthday drink but then when trying to use it, it disappeared from my account and said it did not exist. I ended up going to a different coffee shop because I can’t use the current app and I am unable to use the old rewards app at any locations near me. **Developer response:** Sorry about that experience—your frustration is completely understandable. The birthday reward disappearing is not expected, and we’d like to look into it for you. Please contact our support team through the app or support link so we can restore the reward and help make this right. We appreciate your patience as we continue improving the new app. ### 1/5 — Train wreck *2025-12-05, version 5.2* How do you screw up something “new” up badly. 1st time signed up with Red app. Got coupon for $3 off 1st drink. Nice girl waiting on me says I can’t use that , get the white app. I do. No $3 off. Plus some of the visuals on the white app cover things up making hard to login to app. WTH ### 1/5 — DOES NOT WORK! *2025-12-01, version 5.1* I have tried for months to sign up with this new app. Everytime it emails me a code for signup, I put the code in & it says, “Invalid OTP”. Their the h people can’t figure it out when I call. Complete garbage. The old app worked great! ### 1/5 — Dunn Brothers App—-NO *2025-12-01, version 5.1* App doesn’t work. Keeps asking for location but in setting location is not an option. Also no way to scan receipts. What is happening-at least the old app worked for the scanning and getting the “reward”. ### 1/5 — Doesn’t Work *2025-11-29, version 5.1* New app doesn’t work. I can’t even get signed up. Every time I try to enter the one time passcode sent to my email, it tells me the passcode is invalid. ### 1/5 — Whoops! *2025-11-21* Are we all just beta testing an app or something? This is real bad. Scanning receipts doesn’t work and now they upped the $$$ amount to get a free drink to $170? Even the baristas seem apologetic in trying to get me to download this. Seems like they should’ve done some more product testing before releasing this… **Developer response:** We’re really sorry for the frustration you’ve experienced. This definitely isn’t the experience we want for you. The receipt scanning issue and the rewards threshold update shouldn’t be causing this level of inconvenience. Our team is already looked into the scanning problem, and it should be working properly now onwards with the latest release out there. Thank you for sharing your feedback — it truly helps us improve. We appreciate your patience, and we’re committed to making the app work the way it should for you. ### 1/5 — Doesn’t work! *2025-11-18, version 5.1* How can anyone release an app that doesn’t work. Then does an update that breaks it more. ### 1/5 — Not good *2025-11-15, version 5.0* Cannot even get logged in never sends me an email. Already a bad start to a “better”app ### 1/5 — Horrible *2025-11-14, version 5.0* Rewards haven’t worked since it was launched. Even if you save receipts, impossible to get points. Worthless ### 1/5 — Dunn Bros are idiots *2025-11-13* If I could give this app a negative rating I would. It doesn’t work. It won’t let me sign in to my account. This is the third time Dunn Bros have launched a new app that doesn’t work, and they won’t let you use the old app. So I’ve lost my rewards and can’t earn anything new. Obviously they don’t care about their customers or their business. **Developer response:** We’re very sorry for the frustration. The sign-in issue should not be happening, and latest version would work smoothly. Your rewards are not lost—we can help restore access. Please reach out through our support so we can assist right away. ### 1/5 — Terrible rewards system *2025-10-24* On the emails and news on the old app it said this new app and rewards system would be better. It is much worse. You now have to spend $170 to get a free $8 drink. In the old app you had to spend $120 which I already thought was a lot. Now its $50 more. It also claims you will get a free drink after your first purchase which did not happen. I want the old app back. What about this is better? **Developer response:** We’re sorry the new system hasn’t felt like an improvement. The free-drink reward for your first purchase should have been applied, if not then please reach out to our support portal. We’re actively evaluating the rewards tiers based on customer feedback like yours. ### 1/5 — Worst app ever *2025-10-09* New app doesn’t work. When you download the new app, it doesn’t look anything like the pictures that you see and they download area. It takes you to location. And it shows you locations that are nowhere near where you live or are you cannot tell it not to use it only during When you’re using the app you have to let it know in your settings to use it all times. And even when you do that, it just takes you back to location and it shows your locations again that are nowhere near you and that’s it. You can’t do anything else with the app other than seeing locations at either are or are not near you. Terrible. You would think it would’ve been beta tested or something before they launched it. **Developer response:** Thanks for the feedback. This location issue was happening in earlier versions, but the latest update fully resolves it. Please update the app and you should be able to browse and order normally. ### 1/5 — Terrible “upgrade” *2025-09-19* I opened the app at a Dunn Brothers location and it told me there were no Dunn Brothers near me. I ordered the old fashioned way and wanted to scan my receipt to earn points. The screen is stuck on location. The old app wouldn’t let you add a digital gift card. This is no improvement whatsoever **Developer response:** Sorry you ran into this. The recent app update fixes both the location detection issue and the receipt scanning flow. Please update to the latest version—it should work as expected now. ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t save my points *2026-07-10* Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore! ### 1/5 — Loved it until checkout *2026-07-09* I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment. ### 1/5 — UGH *2026-07-03* This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself. Unfortunately, the app has been nothing but frustrating: 1. I've never been able to activate any of the deals they email me. 2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place. 3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that. 4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try. At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work. ### 1/5 — Payment issues *2026-06-26* App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue. ### 1/5 — Nothing Works *2026-06-06* Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go. **Developer response:** Sorry to hear about your experience—we understand how frustrating that must be. Birthday rewards should not disappear during ordering, and we're sorry you ran into issues with unavailable drinks and submitting feedback. Please reach out to our support team at rewards@dunnbrothers.com with your account details so we can investigate your birthday reward and help resolve the issue. Thank you for sharing your feedback. ### 1/5 — So many issues *2026-05-31* I have had so many issues with the new app. I was waiting to review to see if it got better the last couple month but now its been 3 days of me not even being able to place an order. This is not the first time it just didn’t even allow me to place an order. It took me months for it to save my payment information and doesn’t have Apple Pay. Even when it’s working properly the set up for adding items to order is not user friendly. ### 1/5 — Worse reward points *2026-05-26* Updating my review to say that I am no longer deceiving points for when I scan. Just paid $25 for a box of coffee and my reward pints didn’t change (this was 2 days ago). The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops. **Developer response:** Sorry to hear about your experience. We understand how disappointing this must feel, especially with the birthday reward and signup offer not working as expected. That’s not the experience we want for our customers. Please reach out to our support team so we can look into this and help make it right. We truly appreciate your feedback and your support for your local Dunn Brothers. ### 1/5 — Unusable/without any rewards *2026-02-17* The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers? **Developer response:** Sorry to hear about your experience—we truly understand how frustrating this must be, especially as a loyal customer. This isn’t the experience we want with our rewards program. Please reach out to our support team with your purchase details so we can review the issue and help restore any missing points. We appreciate your feedback and are actively working to improve the app experience. ### 1/5 — I don’t love it. *2026-02-13, version 5.5* I don’t like that you can’t save your card information, so I have to enter it in each time. ### 1/5 — Worse reward points *2026-02-11, version 5.5* The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops. ## Most praised reviews (1 highest-rated) ### 4/5 — Seems Okay For Me *2026-04-25* Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️ **Developer response:** Thank you so much for the kind words and support ❤️ We’re sorry you ran into issues with your original account, but we’re glad to hear ordering and store discovery have been working well for you. You can also try signing up again with the same email to reactivate your account. If you still face any issues, please reach out to our support team and we’ll be happy to help. Feedback like yours truly means a lot to our team! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*