# Dunzo: Grocery Delivery App — user reviews > 95 indexed App Store user reviews of Dunzo by dunzo digital private limited, rated 4.74/5 from 1,520 ratings. - Source: https://appshunter.io/ios/app/dunzo-grocery-delivery-app/id1032391728/reviews - App overview in markdown: https://appshunter.io/ios/app/dunzo-grocery-delivery-app/id1032391728.md - Rating breakdown: 5★ 1,307 · 4★ 144 · 3★ 14 · 2★ 3 · 1★ 52 ## What do users think of Dunzo? Overall sentiment: neutral **Pros** - 🚀 Prompt delivery - 👍 Convenient and user-friendly - 🚚 Flexible and reliable service - 💰 Affordable prices - ⭐ Great service and app **Cons** - 🐛 App crashes and bugs - 🚫 Unable to log in or sign up - 🚫 Orders not delivered - 💳 Payment issues and no refunds - 🤖 Poor customer support **Commonly reported bugs** - Sign-up process not working - Ongoing orders not visible in app - Forced to provide feedback for every order **Most requested features** - Option to book multiple drops in one delivery - Expand delivery options to include larger items - Improve in-app order tracking ## Newest reviews (10 of 95) ### 4/5 — So convenient! *2024-11-07* Dunzo makes staying at home a great experience. I can get anything I want delivered and send special packages to my friends and loved ones too. It would be nice if multiple drops could be booked in one delivery. Please include that option. Thank you Dunzo! :) ### 5/5 — Really helpful for transportation of flowers for a avid user *2022-11-19, version 2.60.0* Really helpful for transportation of flowers for a avid user . Company provides safe and secure package delivery so dont be paranoid waiting for your delivery ### 5/5 — Amazing & Affordable *2022-10-28* This is one of the best app. It’s affordable and delivers all items on time. It’s delivery is cheaper than most apps in the market. Definitely an app to download and use at all times! ### 1/5 — Worst customer service ever *2022-10-21, version 2.59.0* They will charge you and not deliver your items to you. And then when you reach to support they will just straightway mark your issue as resolved without even replying. And then you end up in loop to find someone on twitter who try and listen just in hope you either get your item or your money back. Deleting this app forever. ### 2/5 — App broken no support *2022-10-17* I’ve reinstalled the app several times, after many desperate emails finally found a hack that would let me speak to a human and they were completely uninterested in helping me. I can’t see my current tasks, my previous tasks have vanished, it’s a giant nightmare and it seems to be a back end problem PLEASE FIX IT DUNZO ### 5/5 — Review *2022-10-14, version 2.58.0* Services are good ### 1/5 — Unable to log in *2022-10-06, version 2.58.0* Stuck on setting up the app page and is perpetually asking to Retry ### 5/5 — Flexibility at its best *2022-10-01, version 2.58.0* Flexible and reliable ### 5/5 — Jamali *2022-09-23, version 2.57.1* Thank you for the perfect endless service pf delivering so fast and on time every-time. Excellent! ### 1/5 — Crappy app *2022-09-17, version 2.57.0* I don’t know there is a bug in the app that keeps crashing and doesn’t allow multiple orders at all. Neither does it allow us to end an finished order to start a new one. Customer service chatting has horrible UI, that chat keeps going up/down with iOS 16 and crashes when trying to upload images. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign up is broken *2025-06-30, version 2.82.0* I enter my phone number during sign up and click continue. It does not go past that. Neither gives any messages what is it not happy about. Dev support - pls take a look. ### 1/5 — Does not go past login screen *2025-05-27, version 2.82.0* Tried signup but it doesnt go past mobile number screen no matter what. Does not show any error. Poorly designed ui ### 1/5 — Non-functional app *2025-04-22, version 2.82.0* Downloaded the app yesterday and couldn’t login at all. Closed the app multiple times and re-tried. Tried again today but no luck. Finally ended up using Swiggy Genie ### 1/5 — Waste app *2025-03-02, version 2.82.0* The Dunzo app failed to allocate a proper delivery partner. Despite stating that cash on delivery is unavailable, they deducted the payment through Google Pay but did not assign a partner for the delivery. When we tried to cancel the order, they refused to refund the amount. The customer care team is unresponsive and unhelpful when we request a refund, and they use inappropriate language during calls. Moreover, when we attempt to contact them again, they do not answer our call ### 1/5 — Worst service *2024-12-31, version 2.82.0* Ordered some items from dunzo but received a damaged item and when I raised my complaint there is no response from the customer support team. ### 1/5 — Package stolen not delivered worse Dunzo support did not respond *2024-12-27* I sent a package and the dunzo selected vendor Suresh Gowda, as soon as he picked up the package called my cousin who it was going to be delivered to and said i am delivering the package to you and mentioned the exact contents . the only way he would ahve known the contents was if he opened it as it was packaged well. He then did not deliver it at all but on the dunzo app he noted as delivered with an image of something else. I contacted Dunzo right away, there was absolutely no response let alone investigation. absolutely worst service. BE careful DUNZO hires crooks and thieves .DUNZO customer service is the worst ### 1/5 — Worst app ever *2023-10-02, version 2.81.1* Don’t use this app in 2023. Absolutely horrible unresponsive. Will get your deliveries after 24 hrs ### 1/5 — I can’t order brun pav, the item just isn’t listed *2023-08-07, version 2.80.0* I need to order brun pav but I can’t choose it, you guys only offer prepackaged ladi pav. I tried looking up local bakeries none pop up, I mean I don’t see a reason for this. It’s been a very inconvenient experience in my opinion. ### 1/5 — No longer available in Rtc colony, trimulgherry *2023-06-04, version 2.76.0* No longer serviceable and no offers ### 1/5 — Very bad customer service *2023-03-26, version 2.70.0* I ordered a lactogen of 500gm and paid the amount they asked and delivered only 200gm and when I complained in Dunzo support. They closed the ticket without any reply I send pictures and videos as a proof. Very bad customer service. And when we email they they will not respond properly. Where the customer will go for cheating. If they don’t have particular product they have to inform the customer so they can cancel the order ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2024-09-29, version 2.82.0* Amazing really convenient Mostly good quality Good for quick buy Free delivery 👍👍👍👍 ### 5/5 — Amazing service *2024-09-07, version 2.82.0* amazing service and great, user friendly app ### 5/5 — Quick delivery *2024-04-05, version 2.82.0* ***** ### 5/5 — 5 star *2023-10-22, version 2.81.1* Very reliable and fast .. thanks Dunzo Team ### 5/5 — Excellent app *2023-08-13, version 2.80.0* Dunzo is a Blessing in bangalore traffic to deliver items to beloved. Prompt, honest, humble Trust worthy delivery boys. ### 5/5 — The delivery person Jyothi *2023-08-05, version 2.80.0* Very pleasing , polite & responsible person ### 5/5 — Dunzo Rocks! *2023-05-13, version 2.74.0* This service is amazing, the drivers are great and the selection is great. ### 5/5 — Prompt delivery and hassle free service… *2023-04-26, version 2.73.0* Have always had great experience while using the app…nominal fee, on time delivery are great plus points! So helpful when i need to buy things or courier the things within chennai.keep it up! ### 5/5 — Super fast delivery *2023-01-07, version 2.63.0* Prompt delivery of quality products! ### 5/5 — Makes india trip so easy *2022-12-20, version 2.62.1* I love the speed and availability with Dunzo. Saves so much time in my short india trips. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*