# DuokeAI — AI客服助手

> AI客服助手 (iPhone/iPad app by Duoke.)

- Source: https://appshunter.io/ios/app/duokeai/id6774200876 (this page in markdown: same URL + `.md`)
- Developer: [Duoke](https://appshunter.io/developer/1631114077)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 17+
- Requires: iOS 15.0 · 71 MB
- Languages: American English, Indonesian, European Portuguese, Chinese (Simplified, China), Thai, Vietnamese
- Released: 2026-07-16
- Data updated: 2026-09-12
- User reviews in markdown: https://appshunter.io/ios/app/duokeai/id6774200876/reviews.md

## What is DuokeAI?

Detailed Description

Duoke AI is an AI-powered customer service system by Dianxiaomi, built for e-commerce sellers worldwide. Powered by a proprietary Multi-Agent architecture and Skill Engine, Duoke AI autonomously learns business knowledge and handles customer inquiries, order follow-ups, and after-sales service — providing always-on intelligent support around the clock. 
It supports unified message management across multiple leading e-commerce marketplaces and social commerce channels, with smart order tracking, multilingual translation, and data analytics to help sellers boost service efficiency and customer satisfaction.
With Duoke AI, you can:

• 24/7 AI Customer Service 
Automatically handles pre-sale inquiries, order lookups, logistics tracking, and after-sales requests, keeping your support online around the clock.

• Multi-Agent Architecture 
An agent-based collaboration framework enables intelligent decision-making and task execution across complex service scenarios.

•Skill Engine 
Continuously captures business knowledge and best practices, allowing AI service capabilities to evolve and improve over time.

•Data Analytics & Service Insights
AI-driven analysis of refunds, negative reviews, and service data to inform smarter customer service and business decisions.

•Multi-Platform Message Aggregation 
Centrally manages customer messages across multiple e-commerce and social platforms, improving team collaboration and response efficiency.

•130+ Language Real-Time Translation 
Supports instant two-way translation across 130+ languages, helping sellers serve global customers with ease.

•Smart Order Follow-Up & Marketing 
Automatically executes payment reminders, order nudges, and follow-up actions to increase conversion rates and drive repeat purchases.


## Version history (last 5 releases)

### 1.0.14 — 2026-09-03

Fixed some known issues.

### 1.0.13 — 2026-09-02

Fixed some known issues.

### 1.0.10 — 2026-08-23

Fixed some known issues.

### 1.0.8 — 2026-08-18

Fixed some known issues.

### 1.0.6 — 2026-08-17

Fixed some known issues.

## More apps by Duoke

- [Duoke-Multichat Software](https://appshunter.io/ios/app/duoke-multichat-software/id1631113925)

All apps by Duoke: https://appshunter.io/developer/1631114077

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*