# Durham Bus Tracker — user reviews > 82 indexed App Store user reviews of Durham Bus Tracker by National Express LLC, rated 1.71/5 from 280 ratings. - Source: https://appshunter.io/ios/app/durham-bus-tracker/id835119406/reviews - App overview in markdown: https://appshunter.io/ios/app/durham-bus-tracker/id835119406.md - Rating breakdown: 5★ 35 · 4★ 4 · 3★ 7 · 2★ 34 · 1★ 200 ## What do users think of Durham Bus Tracker? Overall sentiment: negative **Pros** - ✅ Accurate tracking when functioning properly (98% accuracy reported) - 🎯 Helpful for planning pickup times on cold days - 📱 Useful concept for real-time bus location monitoring - ⏰ Assists with timing for school arrivals when working **Cons** - 🐛 App frequently fails to load or work reliably - 🚫 Login issues and timeout errors are persistent - 📍 Bus location tracking is inaccurate or frozen - 🔄 App logs users out unexpectedly after updates - ⚠️ Bus reassignments not reflected in app - 🔌 Connectivity issues with WiFi and cellular networks - 📧 Messages and alerts not delivered to users - ❌ Student/bus not found errors despite valid data - ⏱️ Severe lag and delayed location updates - 🗓️ Last update was years ago (4-5 years) - 🚌 Shows wrong bus routes or buses - 📞 Poor customer support and unresponsive feedback - 🔐 SSL errors preventing login access **Commonly reported bugs** - Login timeouts and 'resource not found' errors - Bus icon stuck at depot/parking lot despite being on route - App crashes when switching between WiFi and cellular - SSL certificate errors blocking access - Student/bus not found despite existing in system - Incorrect bus route displayed after updates - Bus location jumps erratically on map - App fails to update location in real-time - Account deletion after updates - Email validation errors during account creation - Messages automatically deleted when new message arrives - App shows bus in wrong city or ocean location **Most requested features** - Geofence alerts when bus enters designated boundary - Indication of whether bus has completed stop at specific bus stop - Ability to track both AM and PM buses simultaneously - Manual bus/route update capability by users - Automatic bus reassignment updates - Approximate arrival time estimates - Real-time message notifications via email - Support for multiple children and buses - Persistent message storage instead of auto-deletion ## Newest reviews (14 of 82) ### 1/5 — Durham bus tracker *2024-01-22, version 3.0.1* App doesn’t work ### 1/5 — They won’t update my child’s bus *2023-10-16, version 3.0.1* They changed our child’s bus # after the first week of school but refuse to switch her over to her current bus on the app. Very worthless until they get her changed to her new bus and it’s the middle of October should’ve been done by now. ### 1/5 — I rated it one style *2023-10-06* Every time this app just an update it makes me need to re-login and you see I’m using my mom’s account and she forgot her password so I’m not able to track the bus anymore. I have to get a new app I don’t like this app it doesn’t work as well whenever it doesn’t track subs and sometimes it’ll take a minute before the best move. When really it’s almost here once I almost missed the bus because the bus tracker said it was at an intersection that wasn’t very close to my house and then it got to my neighborhood. ### 1/5 — This app is terrible *2023-09-13, version 3.0.1* I haven’t had nothing but problems with this app. Now my kids school won’t even show up and I uninstalled and re-download it. ### 1/5 — Rarely works *2023-08-25, version 3.0.1* This app doesn’t work most of the time. After 5 years of unreliable service our school district switched to BusZone. Much better. I do not recommend this app. ### 1/5 — Doesn’t work. *2023-02-03, version 3.0.1* In the event you have to stand outside to wait for the bus in below freezing weather and gusts of wind-like today-it’s helpful to be able to track the bus. Our superintendent advised us to monitor the bus arrivals closely. I’ve already deleted the app off of my phone and won’t use it until I see an improvement of the app and even the company itself. ### 1/5 — Doesn’t work *2022-11-09, version 3.0.1* This app doesn’t show where the bus actually is at all. ### 2/5 — Geofence *2022-10-27, version 3.0.1* It really only works if the bus driver has the AVL GPS enabled. It would also be really nice if you could set a geo fence boundary on the map and it will send you an alert you when the bus enters that boundary so you know when to send your kids to the bus stop. ### 1/5 — Bus tracker NOT *2022-10-12, version 3.0.1* The app is great WHEN IT WORKS. But it shows the bus is still sitting in the depot 13 days in a row…. But the bus is out on routes…. How is this helpful? ### 1/5 — App Never Works! *2022-09-23, version 3.0.1* I’ve had this app for six years and it only worked for the first year. Absolutely absurd that parents can’t reach where their kids are. ### 1/5 — Was hoping the app was updated *2022-09-08, version 3.0.1* After a sketchy bus year, 2021-2022, I downloaded this app after they kept promoting it. Well, 3rd day of school, received the dreaded phone call that the bus would not be on time, and they were not sure what time the bus would arrive. Also received an email with the same information also reminding me to use the app to track the bus. I go to the app, the bus is still at the bus yard but there is no change in pick up time. Keep checking, no difference, then my son hears a bus, gets a call from another kid at the bus stop saying the bus is there. My son runs out of the house to make the bus worried it will leave without him. Come on…can we all communicate and work this out!! Can’t be that difficult!! ### 1/5 — Don’t bother *2022-09-06, version 3.0.1* If they reassign the bus, they don’t update the app. Now I’m tracking a bus that has nothing to do with my child! ### 1/5 — Can’t even add kids *2022-09-03, version 3.0.1* Won’t even find my kids in the system. ### 1/5 — First day of school not working *2022-09-01, version 3.0.1* Did you ever think to make sure this app works for the first day of school? What a piece of crap. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesnt work ever! *2024-12-16, version 3.0.1* Your app is not working & needs an update. Its been 5 years!! ### 1/5 — App will not let me log in. *2024-12-16, version 3.0.1* This app was working perfectly fine just a week ago and as a student that needs to get to school for exams this week just to find that the app will not let me log in and says “this email is not known” each time I try to reset my password. ### 1/5 — FIX THE FREAKING APP *2024-12-16, version 3.0.1* The app is trash it keeps login me out ### 1/5 — not available in my city anymore? *2024-12-10, version 3.0.1* i’m a student and i live in a state where my city used to be shown on the app and supported so i’d be able to look at where my bus is, but after this school year it just stopped showing for my city and some other cities in my state which is pretty disappointing, i check back every now and then to see if they were put back and they weren’t, it’s 6:58 right now and i’m waiting in the cold for my bus ### 1/5 — Never works *2024-10-31, version 3.0.1* Never works ### 1/5 — Doesn’t work *2024-09-27, version 3.0.1* I’ve been trying to put my 2 kids on the app and it says students not found. Doesn’t matter if it’s an iPhone, android or computer the app does not work and no one can do anything about it or help with it.. waste of time ### 1/5 — Hardly ever moves *2024-09-25, version 3.0.1* The app is completely unreliable. It never updates in real-time, and the bus is always shown as being in the parking lot, even when it’s on the way or already at our stop. This defeats the purpose of having a tracker in the first place. Very frustrating, especially when you're relying on it to know where the bus actually is! ### 1/5 — Ridiculous *2024-09-03* This app was last updated 4 years ago, which is insane as parents rely on this for their children. Didn’t really have you many issues last year, but it was still a headache. This year, however, already is very stressful. The bus icon will just stop moving. You literally don’t know when the bus will actually be arriving. Something needs to be done with this app. ### 1/5 — App doesn’t work *2024-08-12, version 3.0.1* Typed in my sons name and school id and app basically says he doesn’t exist. ### 1/5 — Zero stars *2024-07-24, version 3.0.1* I do not live in golf manor ohio but its the only ohio option ## Most praised reviews (10 highest-rated) ### 5/5 — It works *2024-12-19, version 3.0.1* It’s accurate 98% of the time. ### 5/5 — Updates to 5 stars *2022-08-25* The end of last school year and the start of this year and I’ve seen a lot of improvement in the app ### 5/5 — My opinion *2019-01-17* I love this application but, some changes need to be made. This app needs to be more accurate on the location showing side and I think it would be better if it showed the approximate time the bus will arrive at the certain destination and make our life more easier. ### 4/5 — Works sooo well! *2019-10-22* I need to pick up my child sometimes especially when it is really cold and I don’t want him walking home and then me having to stay home from work because he has a cold so it’s reliable but sometimes it has its falls but overall I like it ### 4/5 — Needs AM and PM *2017-12-03, version 2.4.2* I’m really looking for my AM and PM bus, is there any way you guys could make it so we could track both buses? Thank you ### 2/5 — Enhancement *2024-11-08* A very helpful enhancement would be to indicate to the user whether or not the bus has or has not yet completed its stop at your child's specific bus stop. This is important because the "scheduled" pick up time is almost never accurate. Because of this, based on the current reported location of the bus, it can be difficult to determine whether the bus has already stopped and you missed it, vs whether its still on its way to your stop. ### 2/5 — Needs improvement *2024-10-15* Doesn’t always work as it should. Sometimes, it shows the bus still at the school when it should be out route to pickup or drop your child. Messages, alerts are never used by the school bus company which makes it frustrating for parents to have to reach out to the school and the school bus company. Today the bus didn’t pick up my child or the other kids in the neighborhood, no communication with parents and my child had to ride with another student’s grandparent to school. Totally unacceptable. When the app did work, it showed that it was in another city in Euless, TX. ### 2/5 — SSL errors *2023-10-03, version 3.0.1* Not helpful when you can’t log in. Keep getting SSL ERRORS and no way to report it. This app works about as much as it doesn’t. ### 2/5 — Frustrating *2023-08-31, version 3.0.1* The app does not work when I am connected to Wi-Fi on my iPhone. I have to disconnect from work and use cellular data only to get it to work. Kind of frustrating, especially when trying to get kids off to school in the morning ### 2/5 — Latency, Unexplained Outages *2023-02-10* The bus gets “stuck” and doesn’t move on the map because the system doesn’t update accurately or more frequently enough. This is a daily occurrence. Then suddenly the bus will jump forward in the route by a huge distance. Sometimes restarting the app works and you can get the latest bus position. Just this past week, you couldn’t even log into the app for two consecutive days. No explanation or warning. And of course it had to be on two of the coldest mornings of the year! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*