# Durham One Call

> Durham, NC city and county service information and request app. (iPhone/iPad app by County of Durham.)

- Source: https://appshunter.io/ios/app/durham-one-call/id1201890986 (this page in markdown: same URL + `.md`)
- Developer: [County of Durham](https://appshunter.io/developer/1248501877)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.45/5 from 64 App Store ratings · 40 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 36 MB
- Languages: Arabic, English, French, German, Greek, Hindi, Italian, Japanese, Korean, Polish and 7 more
- Released: 2017-02-08
- Data updated: 2026-08-23
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/durham-one-call/id1201890986/reviews.md

## What is Durham One Call?

Service in the City or County of Durham, North Carolina, is now just a touch away with the introduction of the Durham One Call smart phone app. With just one touch, you can now find the latest information and services offered by the City and County.  Learn about or request services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services. Use this smartphone app or call 919-560-1200 to launch a service request that will connect you with the appropriate department.

## Key features

- Access city and county information
- Request waste collection
- Report potholes
- Request street repairs
- Report litter and unsightly properties
- Access water and stormwater services

## Recent user reviews (10 of 40)

All indexed reviews: https://appshunter.io/ios/app/durham-one-call/id1201890986/reviews.md

### 1/5 — Can't pay water bill

*2026-05-03, version 4.3.3*

App keeps failing and show blank page

### 1/5 — No updates in 3 years

*2026-03-09, version 4.3.3*

Has never worked well. Just like Durham city council

### 1/5 — App doesn’t work

*2025-11-20, version 4.3.3*

You can sign in to this beautiful new app and that’s about it. I go to make a payment and nothing populates. Swing and a huge miss again for Durham

### 1/5 — City doesn’t respond at

*2024-09-03, version 4.3.3*

Don’t waste your time with this app - the city will either ignore or close your requests, regardless of whether the task has been completed or even responded to. 

The developer did a decent job, but the city doesn’t actually utilize and respond the reports correctly, so it’s not worth the hassle.

### 5/5 — Works on my phone

*2024-03-29, version 4.3.3*

I don't know if they've updated the app since the last people reviewed it or what, but it seems to be launching and working just fine on my iPhone 13 Pro Max running iOS 17.4.1. I'd recommend that people considering the app try downloading it and running it to see if it works on their phones rather than just taking the App Store reviews as being applicable to their situation.

### 5/5 — Fantastic app

*2022-10-12, version 4.3.3*

Makes it so easy to snap a photo and upload trash and debris pickup which is a big problem in our neighborhood. I’m recommending to some friends in the neighborhood who make one call requests!

### 4/5 — Works Well

*2022-05-05, version 4.2.1*

I have not used this app in over a year. It locked up several times. Deleting it and reinstalling fixed the problem.

### 1/5 — Stopped working

*2022-03-20, version 4.2.1*

Always was a buggy app, but now it does not work at all.

### 1/5 — Pathetic

*2022-02-01, version 4.2.1*

More frustrating than helpful.

### 2/5 — It worked. But not satisfactory.

*2021-10-03, version 4.2.1*

I reported two requests. One was just reporting a traffic sign that needed replacing. No problem. App worked as designed. 

I also made an “other” request. The customer service rep responded by message saying it wasn’t the City of Durham’s responsibility, and immediately closed the case. I then tried to comment back asking for resources. But I believe that since the case was marked as closed, my issue was not seen again. So I am either being ignored by the app, or a customer service rep has seen my comment and chosen to ignore me for the last 3 weeks.  Either way, the app provides no way for follow-up on a connected case. I would recommend cases be reopened if a client responds to a claim.

## Frequently asked questions about Durham One Call

### What can I do with the Durham One Call app?

The app allows you to find the latest information and services offered by the City and County of Durham, North Carolina. You can learn about or request various services directly through the app.

### What types of services can I request?

You can request services such as waste collection, recycling, reporting potholes, street repairs, litter, unsightly properties, and water and stormwater services. The app connects you with the appropriate department for each request.

### Is the Durham One Call app free to use?

Yes, the app is free to download and use. It is supported by advertisements.

### What areas does the Durham One Call app cover?

The app specifically covers services for the City and County of Durham, North Carolina. It provides a direct link to local government resources for residents in these areas.

### How do I submit a service request?

You can submit a service request directly through the smartphone app with just one touch. Alternatively, you can call 919-560-1200 to launch a service request that will connect you with the appropriate department.

## Version history (last 5 releases)

### 4.3.3 — 2022-05-20

New in v4.3.3:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

### 4.2.1 — 2021-06-22

New in v4.2.1:
- App Icon Fix
- Bug fixes

### 4.2 — 2021-06-22

New in v4.2:
- AppTrackingTransparency
- Bug fixes

### 4.1.4 — 2021-03-17

New in v4.1.4:
- Bug fixes

### 4.1.2 — 2021-01-16

New in v4.1.2:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

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## More apps by County of Durham

- [Durham DSS Mobile App](https://appshunter.io/ios/app/durham-dss-mobile-app/id1248501878)
- [Durham County Recycles](https://appshunter.io/ios/app/durham-county-recycles/id1481279900)
- [DCo Votes](https://appshunter.io/ios/app/dco-votes/id6580077354)

All apps by County of Durham: https://appshunter.io/developer/1248501877

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*