# DWP Rates — user reviews > 27 indexed App Store user reviews of DWP Rates by Los Angeles Department of Water And Power, rated 2.20/5 from 26 ratings. - Source: https://appshunter.io/ios/app/dwp-rates/id665104714/reviews - App overview in markdown: https://appshunter.io/ios/app/dwp-rates/id665104714.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 15 ## Newest reviews (13 of 27) ### 1/5 — No point *2016-02-19, version 1.9.1* Why make an app you can't pay your bill on...? ### 1/5 — Absolutely useless garbage *2016-01-27, version 1.9.1* On the website it says if you want to pay your bill download the app. The only reason I downloaded this app so I can pay my bill, but you cannot pay bills on this stupid and useless app. Absolutely pure useless garbage. Do not download ### 1/5 — Don't bother *2015-10-23, version 1.9.1* The whole reason I downloaded this was so I could pay my bill, but I can't! Useless. ### 1/5 — Facilitate *2015-09-08, version 1.7* Yo-yo I mean I'm with you on this bro I give a one star I mean I downloaded that thinking it was easy and pay the bill via Internet obviously it's not used to have to show up to these offices and when I mean dude can't we just develop an app where we can pay her bills easier I mean we have a technology in our disposal why not do it ### 1/5 — Not a good app *2015-07-21, version 1.7* I downloaded the app thinking I can pay my bill and get tips like other apps. Unfortunately this you can not do that. It seems rushed and not thought through. As a customer we need to be able to pay a bill easier and on the go! ### 1/5 — HACK! *2015-05-28, version 1.6* You'd think that an organization like LADWP, which has been embezzling tax payer funds, would hire a competent app developer to make an app that would allow its customers to pay their invoices easily. Then again, you are stealing money from us. ### 1/5 — Wish this app could do more *2015-05-20, version 1.6* I wish I could pay my bill via this app like the rest of my utilities. Makes life always on the go a bit simpler. ### 1/5 — Useless.. *2015-05-14, version 1.5* This app helps you guesstimate the amount of water your household should be using, but with no real time way of tracking your households water usage it's useless. Consumers don't know they've exceeded their tier until 6-8 weeks later when their statement arrives. If we could monitor our water use on a daily, weekly, or even monthly basis we could reduce our water use as needed. ### 1/5 — dwp *2014-12-28, version 1.3* Horrible! how to pay the bill? you asked to go green to save the trees! so how to pay bill??? ### 1/5 — Disappointed *2014-12-25, version 1.3* I can't see my bill or pay it using this app! What is the point? ### 1/5 — App *2014-04-07, version 1.3* LADWP Needs To Make A Billing App To Pay Bill On ### 1/5 — PLEASE add bill pay option! *2013-09-21, version 1.1* GOTTA add bill paying capability to this app!! ### 1/5 — No Bill pay? *2013-08-13, version 1.1* It's 2013 .... Why can't I pay my bill through this app? ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero navigational ability *2024-06-04* No way to navigate the site. When uou land on one page you can’t get back to the main menu. I’m stuck and cannot get out. Whoever designed this website should have NOT received payment. It’s by far the worst designed site with poorest navigation and no common sense in its design. I’m trying to find and download statements for my taxes but NO CAN DO. Not possible! ? Insane. ### 1/5 — Not worth using *2024-04-08* The app is a browser to their broken website which does not provide access to see bills consistently. It’s intermittent and not truly an app, offering partial general calculations and partly just a browser to their web based information. It’s archaic and not representative of how things should operate. I was unable to use the app to gain information about my usage, Access my billing note contact customer support. Worthless. ### 1/5 — Useless *2023-08-30* Three months I can not get into my personal account. I can not get through. I can't send a letter. This is a terrible app. ### 1/5 — Won’t let me log in *2022-08-24, version 2.8* I changed my password 3 X and I cannot seem to long in every time I want to pay my bill. I have to use my desktop to pay. Also, I don’t get notifications for when my bill is due. ### 1/5 — The app keeps crashing *2021-01-11, version 2.1* This could be a really simple app. La city dwp should partner with the library and other departments who have successful applications. Just saying. 😘 ### 1/5 — Garbage. *2019-09-10, version 2.1* Garbage. Doesn’t open. Just like the utility, a rip-off even if it is free. ### 1/5 — Downloaded app *2019-08-10, version 2.1* Nothing happens. I just get a pic of the bldg. ### 1/5 — App crashes *2019-08-09, version 2.1* I have never been able to get into this app. It freezes and then crashes every time. ### 1/5 — Pointless *2017-04-11, version 1.10* This is not an application, its a glorified web browser. No point in downloading it since all the tasks are routed through their website. ### 1/5 — What? *2016-04-26, version 1.9.2* You better make an application that we can pay our bills ## Most praised reviews (4 highest-rated) ### 5/5 — Not broken anymore *2022-10-27, version 2.9* They have FINALLY FIXED the bill pay option. Now it works fine! ### 5/5 — Great tool *2013-07-24, version 1.1* Very useful application. Easy to predict monthly bill, would like to see more features. ### 4/5 — Useful app *2017-06-21, version 1.10* A lot of old reviews complain (understandably at the time) that you can't pay your bill. The first option now is bill pay, which has been available since the 9/26/16 update, so ignore those older reviews. Yes, otherwise this is basically an easier way to get into the web site. If you prefer using a browser on your phone, fine. I'd rather use this. ### 3/5 — Primitive, needs work *2018-02-11, version 1.11* The app is very primitive, doesn’t look like they spent a lot of time or money trying to research what the end user’s needs are. I just wanted an easy app to pay my bill. It worked fine for that after two pop ups labeled “memory error” (or something to that effect) came up with no explanation. Either way I paid my bill through it as I would their website. Minus two stars for the weird errors and the lack of creativity and usefulness in other areas. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*