# DXL Big + Tall — user reviews > 186 indexed App Store user reviews of DXL Big + Tall by Destination XL Group, Inc., rated 4.70/5 from 21,879 ratings. - Source: https://appshunter.io/ios/app/dxl-big-plus-tall/id1245963543/reviews - App overview in markdown: https://appshunter.io/ios/app/dxl-big-plus-tall/id1245963543.md - Rating breakdown: 5★ 18,192 · 4★ 2,119 · 3★ 775 · 2★ 299 · 1★ 494 ## What do users think of DXL Big + Tall? Overall sentiment: negative **Pros** - 👍 Great clothes for big guys - 🚀 App exclusive discounts and shipping options **Cons** - 🐛 Buggy, glitchy, and crashes frequently - 🔍 Poor navigation and search functionality - 💳 Issues with applying rewards and discounts - 📦 Unreliable order tracking and delivery updates **Commonly reported bugs** - Address book issues, can't update or delete addresses - Inconsistent behavior when adding items to cart - Rewards not properly applied during checkout - Compatibility issues with newer devices and iOS versions **Most requested features** - Add a 'Save for Later' or 'Favorites' feature - Improve color/size filtering and visualization - Streamline the checkout process - Integrate order history and status tracking ## Newest reviews (13 of 186) ### 4/5 — PLEASE Fix App UX *2026-07-14, version 9.5.0* Devs, love the app. It’s gotten a lot better over the years. However, please please please fix the UX surrounding filtering both in the browsing portions of the app as well as the product detail sections. When you select criteria to filter by, users expect the results to match those criteria. The way the app currently works is as if those filter criteria are a loose suggestion. If I filter casual shirts with a size and the “available for pickup at my store” toggle, I expect to see results that are available for pickup and in the size I filtered by - which is not what happens. Same thing goes for the product detail views - users should be able to select “pickup in store” and have the view filter down the color and size choices for that product based on what’s available at their store. The whole “pick a color and size and we will check..” is awful UX. ### 4/5 — App is lagging *2026-06-20, version 9.4.1* I would’ve given this a five star experience. However, the app lags significantly in comparison to the website. Overall, a good experience, but wanted to provide the feedback for process improvement. ### 4/5 — Reward points *2026-06-18, version 9.4.1* While I do prefer to shop with DXL,I now pay attention to rewards or points. I don’t understand the points system and it seems it takes forever to accumulate. I believe there was a time when discount coupons were awarded now I’m not sure if that’s still a thing. I don’t shop here as frequently as I would like, however it seems there no real incentive for being a loyal customer. I do appreciate and I have no complaints about the quality or price of the products. ### 4/5 — Buy quality with the correct fit *2026-06-13, version 9.4.1* I love the fact the clothes fit the way they should. Quality merchandise. I love all their vendors. I wear all of them ### 3/5 — Sales Offering never apply to what I order *2026-05-07, version 9.4.0* I get alerts on sales and go to site and find shirts and the offer that brought me to site never applies. I would probably buy more clothes when you get me to the site but I get frustrated when the offers don’t apply. Love the clothes and am ok with higher prices because of the quality but feel like a bit of bait and switch. ### 2/5 — Doesn’t work well with paypal *2026-04-30, version 9.4.0* Doesn’t work well with paypal on ipad air m4 ### 3/5 — Lorie Nable *2026-04-29, version 9.3.5* I am having trouble setting up an account using the app ### 4/5 — Love it if I can find it *2026-04-19, version 9.3.5* Wish they had more. Love the app when I can find something I’m looking for. Hoping they get more. Few searches came back with nothing. ### 4/5 — Use on a tablet *2026-04-19, version 9.3.5* I do understand that the application is most likely used on a cell phone, but it would be easier on my eyes and my tapping skills to use a tablet. Unfortunately, this application is not flexibly optimized for both platforms. This being said, too many shopping applications are not even remotely trying to be useful for their customers, and your developers have knocked it out of the customer service park! This application is fairly easy to use and quite user-friendly. My honest appreciation for your due diligence on this! ### 3/5 — Loyal customer *2026-04-07, version 9.3.5* I love the actual DXL product and the new fit map feature is amazing but, the app itself is not very user friendly. I wish there was a button that would demonstrate only clothes that fit you according to the fit map feature. Right now you can only go to the fit map and see the sizes for each brand which is cool, but amazon has “fits me” options. Also the pick up in store vs shipping options are not very user friendly imo. So i give a three stars overall. Because clothes 5 stars, quality of clothes 5 stars, price 2 stars (DXL is expensive but quality is worth it but it just sucks being a big guy always having to pay a lot more), app UI not very 2026 friendly 2 stars. ### 5/5 — SandMart *2026-03-28, version 9.3.5* Great products at reasonable prices and with the looks of class and beauty. ### 3/5 — Bad Cart *2026-03-27, version 9.3.5* Worst cart ever. ### 3/5 — Web site *2026-03-12, version 9.3.5* Not good ## Most critical reviews (10 lowest-rated) ### 1/5 — Great company - awful app *2026-06-30, version 9.4.1* Great clothing options, solid rewards program, perhaps the most poorly optimized and unsupported app I’ve used. Constantly broken, searches never work. Ask to load more and watch as the app crashes. And even when it runs it turns my phone into a portable heater. ### 1/5 — Payment hassle *2026-06-05, version 9.4.1* I love DXL , but when I’m using PayPal the systems don’t jive well and I have so much trouble completing transactions. ### 1/5 — Payment options *2026-05-19, version 9.4.0* The payment option are becoming way more difficult to use. ### 1/5 — Buying underwear *2026-04-25, version 9.3.5* Very EXPENSIVE!!! ### 1/5 — Couldn’t see items in bag when paying *2026-04-17, version 9.3.5* TRUE NATION Iconic 5-Pocket Everyday Stretch Pants ### 1/5 — Forces to use a bad app. *2026-04-09, version 9.3.5* I hate this AP. I hate this store. I have no other options for anything good and I have no other choice to use it and they know it. ### 1/5 — the DXL rewards and certificates *2026-03-24, version 9.3.5* i used to love this app/store. but its very crazy they send me rewards and certificates but i can't never use them.. the codes is always "not valid" or "expired" i just received a certificate today 03/24 i was gonna order something but the certificate says not valid or expired so i wont be shopping tooth them no more.. i never see the discounts because of taxes but thanks for pass services ### 1/5 — CERTIFICATE *2025-12-12, version 9.3.3* DXL makes it impossible to use a certificate. I tried resetting my password so I could log in and use my certificate. After requesting an email 5 times and no email, I gave up and forfeited the $10.00 certificate which would have paid shipping on my order. Too many games for my taste. P ### 1/5 — Poor Apple Pay support *2025-12-07, version 9.3.2* No matter how many times I updated the address and match exactly to my payment information and verify the information line by line it failed to accept! P.O.S! ### 1/5 — Discount code didn’t work! *2025-11-29, version 9.3.2* I received a $20 off code in the mail saying no exclusions, but as is ALWAYS the case with DXL. My cart and item was excluded. Do better! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-08-17, version 9.5.1* Online shopping is always user friendly and always easy. Customer service is always professional and easy to deal with. Great store whether online or in-store. ### 5/5 — Colorful Paradise Sport Shirt *2026-08-16, version 9.5.1* I just saw this shirt in the store and it looked even nicer than the catalog picture. The fit is perfect and being I had it on my wishlist, DXL offered me a $15 off certificate. I had rewards already so I wound up paying $25 less ### 5/5 — Love the specials *2026-08-12, version 9.5.0* Good service ### 5/5 — DXL came through *2026-07-14, version 9.4.1* I have a very big head. Just found four hats for my dome. Putting on a fashion show after they arrive! From the top of my big head…Thanks!!! ### 5/5 — Dope site for big dudes! *2026-06-18, version 9.4.1* DXL app makes it super easy and I’m always happy with my items ### 5/5 — Great *2026-06-11, version 9.4.1* Great fit ### 5/5 — Took 20 minutes and it would not accept my home address *2026-06-03, version 9.4.0* The website would not accept my home address ### 5/5 — DXL review In Style *2026-05-25, version 9.4.0* clothing and shoes are always in style for all special occasions also ### 5/5 — Easy Peasey Lemon Squeazy *2026-05-22, version 9.4.0* Was a breeze ordering ~user friendly ### 5/5 — Always *2026-04-11, version 9.3.5* Always has what I need. As a big guy it’s tough. But you keep me relevant and it’s much appreciated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*