# Dymocks e-Books — user reviews

> 5 indexed App Store user reviews of Dymocks e by Glassboxx Limited.

- Source: https://appshunter.io/ios/app/dymocks-e-books/id6474673934/reviews
- App overview in markdown: https://appshunter.io/ios/app/dymocks-e-books/id6474673934.md

## Most critical reviews (5 lowest-rated)

### 1/5 — KV

*2026-05-31*

Does not let me download and this seems to be common problem.

**Developer response:** We are very sorry to hear this; please reach out to our Customer Service team at dymockshelp@glassboxx.com and they will be happy to help. Please include your order number and device details, and they will investigate this for you.

### 1/5 — Don't use. Can't read books

*2025-02-23*

I contacted support, they told me that they couldn't help. Taking my business elsewhere.

**Developer response:** I am very sorry to hear about this! Please reach out to our customer service team at dymockshelp@glassboxx.com and they can assist you.

### 1/5 — Unusable

*2025-02-09*

The app does not allow e-books to be read, let alone downloaded. I suspect the upkeep of the app isn’t a priority

**Developer response:** We're sorry to hear you've encountered an issue in the app and please be reassured that we are committed to improving user experience and we value your feedback. Could you please contact us directly at dymockshelp@glassboxx.com with more details about the issue you have encountered and the device you're using? This will help the customer service team with resolving the issue.

### 1/5 — I cant put my phone number in it doesn’t work for me

*2025-01-21*

Sorry
Dymocks

**Developer response:** To log into the Dymocks e-Books app, you can simply use the email address you used to order your eBook. If you encounter any further issues or have any questions, please contact our customer services team at dymockshelp@glassboxx.com.

### 1/5 — can't access the book i just bought

*2024-10-29*

The very least you'd expect of an e-reader is that you can actually access the book you've bought. Instead I have just been directed to customer support for what is bound to be  further frustrations and wasted time. I am an idiot. You would think that five 'one star' reviews would have warned me, but I was determined to not give my money to Amazon. Instead I should have just torn up the banknotes and scattered them to the wind...

**Developer response:** I am very sorry to hear about this! If you could please reach out to our customer service team at dymockshelp@glassboxx.com, they would be very happy to assist you!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*