# Dynamics 365 Field Service > Mobile field service app with offline capabilities and data synchronization. (iPhone/iPad app by Microsoft Corporation.) - Source: https://appshunter.io/ios/app/dynamics-365-field-service/id1485579247 (this page in markdown: same URL + `.md`) - Developer: [Microsoft Corporation](https://appshunter.io/developer/298856275) - Category: Business, Productivity - Price: Free - Rating: 1.74/5 from 217 App Store ratings · 120 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 146 MB - Languages: Basque, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish and 28 more - Released: 2020-05-01 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/dynamics-365-field-service/id1485579247/reviews.md ## What is Dynamics 365 Field Service? Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123 ## Key features - Robust offline capabilities - Periodic data sync - Customizable on Power Apps platform - Access and interact with data - Designed for field service workers ## What do users think of Dynamics 365 Field Service? Overall sentiment: negative **Pros** - 🚀 Copilot, AI, remote assistant, access to knowledge articles, step-by-step instructions, GPS, offline capability - 👍 Looks and feels good, has everything needed to perform as a frontline worker **Cons** - 🐛 Constant crashes, freezes, and loss of progress - 🔍 Difficult to navigate, poor UI/UX, not intuitive - ⏱️ Extremely slow, takes forever to load and sync - 📶 Doesn't work offline, requires full signal/data - 🔋 High battery consumption - 🤯 Buggy, glitchy, and unreliable overall **Commonly reported bugs** - Constant login issues and never-ending login loops - Randomly crashes or resets to home screen - Syncing and saving errors, lost progress - Incompatible with certain devices/OSes **Most requested features** - Offline mode with full functionality - Streamlined, intuitive UI designed for field work - Batch/bulk upload and update capabilities - Improved performance and stability ## Recent user reviews (10 of 120) All indexed reviews: https://appshunter.io/ios/app/dynamics-365-field-service/id1485579247/reviews.md ### 1/5 — Neanderthal Tech *2026-08-14, version 13.26062.7* It was made shortly after discovering fire. EVERYTHING about it is horrendous. When devs do an update to correct bugs it just creates one somewhere else. But this software if you want to absolutely crush your teams morale. ### 1/5 — Eine einzige Katastrophe *2026-08-08, version 13.26062.7* 1 Stern noch zu viel. Ich weiß gar nicht wo ich anfangen soll. Das schlechteste Programm ever. Ich muss es leider benutzen. ### 1/5 — Glitching *2026-07-28, version 13.26062.7* This app recently updated and is now worse!!! I can’t even put my work orders in progress. If I do get them go into process, when I go to put into complete it now has it in scheduled with no time recorded!!! This is very frustrating and needs to be addressed a.s.a.p.!!!!! Please fix this app!!! Im trying to do my job here!!!!! ### 1/5 — The Worst! *2026-07-28, version 13.26062.7* This dire app has made my job ten times more difficult, less efficient, and is causing my phone to overheat and crash. It’s poorly optimised, not fit for purpose, and has destroyed all enjoyment in my job. Who thought this was a good idea? ### 1/5 — Doesn’t work offline *2026-07-02, version 13.26062.7* I use this app daily with my company because I couldn’t do otherwise. Absolute rubbish, doesn’t work offline, or it seems to be, but then you realise when the signal comes back that you need to restart and fill in every job report you just did. 0 star if possible ### 1/5 — Worst App Ever Invented *2026-06-08, version 13.26041.13* Absolutely the worst app I’ve ever had to use, app crashes difficult to load have to delete data and cache to use. If you want your company to fail use this app ### 1/5 — Absolute rubbish *2026-06-03, version 13.26041.13* Don’t waste your time and money ### 1/5 — 使いづらい *2026-06-03, version 13.26041.13* 社内の実績入力で使用していますが、読み込みが遅くエラーも多い、測定値が保存されない、そもそもアプリ立ち上げてログインできないなど欠陥だらけです。会社で使用を考えている方はおすすめしません。 ### 1/5 — Location issues *2026-05-14, version 13.26041.13* On the new download iPhone does not have option to allow location on app settings causing my phone to lock me out because it needs location permission to work ### 1/5 — 365 *2026-04-03, version 13.26021.11* This is useless app ## Frequently asked questions about Dynamics 365 Field Service ### What does the Dynamics 365 Field Service app do? This app is designed for field service workers, allowing them to access and interact with critical data even when they are in remote locations without internet connectivity. It ensures that field service operations can continue smoothly by providing robust offline capabilities and periodic data synchronization with the back office. ### What are the key features of this app? The app's main features include robust offline capabilities, enabling users to work without an internet connection. It also offers periodic data sync to keep the back office informed of ongoing work. Furthermore, it is built on the Microsoft Power Apps platform, allowing for extensive customization of data access for field service workers. ### Is this app free to use? Based on the provided information, the app is available for free. There are no mentions of in-app purchases or advertisements, suggesting a free model for accessing its core functionalities. ### What kind of devices is this app compatible with? The app is a mobile application, implying compatibility with smartphones and tablets. As it is built on the Microsoft Power Apps platform, it likely supports both iOS and Android operating systems, though specific compatibility details would need to be confirmed. ### How does the offline functionality work? The app provides robust offline capabilities, meaning field service workers can access and interact with the data they need even when they are in areas with no internet connectivity. This ensures productivity is maintained regardless of location. The data is then synchronized periodically when an internet connection becomes available. ## Version history (last 5 releases) ### 13.26062.7 — 2026-06-16 Minor updates, bug fixes, and performance improvements. ### 13.26041.13 — 2026-04-16 Minor updates, bug fixes, and performance improvements. ### 13.26021.11 — 2026-03-27 Minor updates, bug fixes, and performance improvements. ### 13.26021.9 — 2026-02-23 Minor updates, bug fixes, and performance improvements. ### 13.25112.9 — 2025-12-08 Minor updates, bug fixes, and performance improvements. ## Apps similar to Dynamics 365 Field Service | App | Rating | Price | Category | | --- | --- | --- | --- | | [PowerAssist™](https://appshunter.io/ios/app/powerassist/id568415084) | 3.1 (16) | Free | Business | | [ExpertConnect New](https://appshunter.io/ios/app/expertconnect-new/id6670792556) | 1.7 (40) | Free | Business | | [Operations Center Mobile](https://appshunter.io/ios/app/operations-center-mobile/id1104383066) | 4.6 (6,183) | Free | Business | | [eFleets Mobile](https://appshunter.io/ios/app/efleets-mobile/id1235178200) | 2.3 (34) | Free | Business | | [Wheels Mobile Assistant](https://appshunter.io/ios/app/wheels-mobile-assistant/id1285672691) | 3.2 (651) | Free | Business | | [Resco Mobile CRM](https://appshunter.io/ios/app/resco-mobile-crm/id376630523) | 1.8 (79) | Free | Business | ## More apps by Microsoft Corporation - [Viva Engage](https://appshunter.io/ios/app/viva-engage/id289559439) - [Microsoft Bing Search](https://appshunter.io/ios/app/microsoft-bing-search/id345323231) - [Microsoft OneNote](https://appshunter.io/ios/app/microsoft-onenote/id410395246) - [Microsoft OneDrive](https://appshunter.io/ios/app/microsoft-onedrive/id477537958) - [Microsoft Lync 2010 for iPad](https://appshunter.io/ios/app/microsoft-lync-2010-for-ipad/id484222449) - [Microsoft Lync 2010 for iPhone](https://appshunter.io/ios/app/microsoft-lync-2010-for-iphone/id484293461) All apps by Microsoft Corporation: https://appshunter.io/developer/298856275 ## Related topics [dynamics 365 field service](https://appshunter.io/ios/topics/dynamics-365-field-service) · [field service dynamics](https://appshunter.io/ios/topics/field-service-dynamics) · [d365 field service](https://appshunter.io/ios/topics/d365-field-service) · [field service](https://appshunter.io/ios/topics/field-service) · [4ps field service archive](https://appshunter.io/ios/topics/4ps-field-service-archive) · [field service app](https://appshunter.io/ios/topics/field-service-app) · [fieldy field service software](https://appshunter.io/ios/topics/fieldy-field-service-software) · [onsite field service software](https://appshunter.io/ios/topics/onsite-field-service-software) · [bmc helix field service](https://appshunter.io/ios/topics/bmc-helix-field-service) · [field service group](https://appshunter.io/ios/topics/field-service-group) · [4ps field service](https://appshunter.io/ios/topics/4ps-field-service) · [field service management](https://appshunter.io/ios/topics/field-service-management) · [field force by copilot crm](https://appshunter.io/ios/topics/field-force-by-copilot-crm) · [genic field service management](https://appshunter.io/ios/topics/genic-field-service-management) · [field by service titan](https://appshunter.io/ios/topics/field-by-service-titan) · [microsoft dynamics crm](https://appshunter.io/ios/topics/microsoft-dynamics-crm) · [field force by homeworks](https://appshunter.io/ios/topics/field-force-by-homeworks) · [field service CRM](https://appshunter.io/ios/topics/field-service-crm) · [interface field app](https://appshunter.io/ios/topics/interface-field-app) · [dynamics 365](https://appshunter.io/ios/topics/dynamics-365) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*