# Dynamics 365 for phones — user reviews > 129 indexed App Store user reviews of Dynamics 365 for phones by Microsoft Corporation, rated 4.32/5 from 5,689 ratings. - Source: https://appshunter.io/ios/app/dynamics-365-for-phones/id1003997947/reviews - App overview in markdown: https://appshunter.io/ios/app/dynamics-365-for-phones/id1003997947.md - Rating breakdown: 5★ 4,142 · 4★ 517 · 3★ 307 · 2★ 157 · 1★ 566 ## What do users think of Dynamics 365 for phones? Overall sentiment: negative **Pros** - 🚀 Efficient mobile experience - 👍 User-friendly interface - 🔒 Secure login process - 💡 Helpful for field sales reps **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow performance and loading times - 🔋 High battery consumption - 👎 Unintuitive and cumbersome UI **Commonly reported bugs** - Login issues and frequent sign-outs - Compatibility problems with newer iOS versions - Inability to copy/paste data in the app - Inconsistent behavior across device types **Most requested features** - Offline mode support - Improved calendar and contact sync - Customizable dashboard and reporting - Facial recognition or biometric login ## Newest reviews (19 of 129) ### 2/5 — The app is getting worse *2024-07-17, version 13.24044.13* The app it self is good, but for the last period the whenever you open the app it's not opening it's redirecting people to another app called dynamics sales, I mean i didn't said i want dynamics sales, I want dynamics 365. Thank you I wish the customer support reach out to me. ### 2/5 — Bulky *2023-10-16, version 13.23093.24* Daily log in a pain. Can’t we do facial recognition or similar? Doesn’t synch with outlook or phone so 3 calendars and 3 contacts to be maintained. Would be nice if when scheduling the next appointment you can note face to face and entertainments. Otherwise you have to log into that call and there is no time savings ### 3/5 — Sync status: Not Available *2023-06-29, version 13.23055.18* Asked me to update but I’m on the latest version. Cannot work offline ### 2/5 — On leave not showing and etc.. *2023-05-12, version 13.23041.11* The approved leave was not showing on the roster’s. Couldn’t apply for leave also not showing how many remaining. Also sick leave. Couldn’t amend the shift offer. Like offer shifts. Accumulating shift is not published manually counting the contracted hours you have. ### 1/5 — Zoomed in *2023-05-09, version 13.23041.11* All of a sudden the app is zoomed completely in and only on my phone no one else seems to have an issue with it. Very frustrating that no one seems to know why it’s only my phone. Can’t report an issue because it’s not allowed ### 1/5 — Garbage *2023-03-31, version 13.23024.26* Dynamics 365 and power platform expert here. This app looks like it’s been develop in 1987. How can a company like Microsoft deploy such a thing? This is a disgrace. I’m starting to push my clients to Salesforce, seriously how am I suppose to explain that this pile of garbage is supposed to be Dynamics officiel app ? Any students in IT could do it better. ### 2/5 — CRM *2023-03-27, version 13.23024.26* It’s a small website, not an app. ### 1/5 — Fix this App!! *2023-03-12, version 13.23024.21* This app continuously times out and disconnects from our work server. So much wasted time. ### 1/5 — The app does not open on my Iphone *2023-02-17, version 13.23014.18* Tried to reinstall and it just won’t work ### 1/5 — Bad and Getting Worse *2022-11-04, version 13.22094.22* It seems like every release brings more issues. The latest version is so buggy it’s almost unusable. After using the app for a few minutes it becomes unresponsive and the user if forced to close the app and reopen - and many times the user has to logout and login again. Ugh… ### 1/5 — Wow! *2022-08-07, version 13.22073.16* How a company the size of Microsoft could release such a horrible app is beyond my understanding. ### 1/5 — Pas convivial *2022-04-11, version 13.22041.16* Franchement, peu impressionné ### 1/5 — Not impressed. *2022-04-01, version 13.22031.1* This mobile app takes 20 min updating every time I try to use it, now it won’t open any of the contact info I need to call my customer. ### 1/5 — Glitchy slow and not fit for purpose. *2022-03-02, version 13.22022.18* Doesn’t wok at least half the time. ### 1/5 — Issues *2022-01-31, version 13.21122.26* The app needs to work offline some how and then save when in service ### 3/5 — Learning Curve *2022-01-13, version 13.21122.26* I think this will help me. However, I’m having difficulty learning how do use it. ### 3/5 — App Crashing After Update *2021-12-01, version 13.21114.16* App is instantly crashing after most recent update. ### 1/5 — Meg white *2021-11-09, version 13.21103.30* Dreadful ### 3/5 — Spend the money on Salesforce *2021-09-13, version 13.21091.22* Time consuming, inefficient, if you can’t afford better or you have a small team and efficiency isn’t a priority over cost then this platform is okay. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute joke *2025-07-31, version 13.24093.1* It’s fairly evident that you guys have padded your reviews here. This might be the worst app I’ve ever used for work, ever. You guys are an absolute joke. Brand new phone, full 5G service, and this dumpster fire of an app has the audacity to tell me I don’t have phone service. Your software developers who designed this should be jailed for the rest of their lives, I hate you people ### 1/5 — Crashing *2024-10-17, version 13.24093.1* Worked well at first but almost a year and app still crashes when you click on it. I can’t get it to open anymore ### 1/5 — Way to many clicks cumbersome terrible *2024-09-22, version 13.24093.1* For my company kb home as a sales rep it’s way to many clicks and the view is awful to enter a prospect, find one or log one it’s so much work and cumbersome and glitchy, we joke that it would be easier to log it on a stone tablet and mail it into management via carrier pigeon. Everybody dislikes the software from a sales rep level and we are the ones who have to enter the data there has to be a better way this software is awful. ### 1/5 — Won’t even let me log in *2024-09-11, version 13.24084.9* I’m stuck in the presentation page with the loading dots. It literally won’t even let me use the app. ### 1/5 — Review *2024-04-09, version 13.24022.12* Pretty bad. Always lagging and disconnecting ### 1/5 — App crashes after credentials *2023-12-20, version 13.23121.22* Since 17.2+, app has been crashing right after the credentials screen. Looks like it will load, but then “disappears” (seems to linger in background, but never opens). Only happens on apple phones. Tested on managed and non managed devices. ### 1/5 — Screen Rotation / scrolling *2023-12-04, version 13.23093.24* Having issue with scrolling and rotation. Scrolling doesn’t work for me. ### 1/5 — Frustrating and unintuitive *2023-10-03, version 13.23093.24* This is one of the worst business applications I have used. It is super unintuitive and difficult to perform the simplest of tasks. ### 1/5 — Worst cram ever created. *2023-09-22, version 13.23082.19* It’s a horrible, unintuitive piece of crap. Go with Pipedrive. ### 1/5 — Clunky, Disorganized & inefficient. *2023-08-31, version 13.23082.19* Microsoft tried very hard to make an app that would hurt productivity, harm efficiency & be user-UNFRIENDLY and well….they knocked it out of the park!!! Great Success Microsoft…. ## Most praised reviews (10 highest-rated) ### 5/5 — 365 *2021-08-19, version 13.21081.47* Very user friendly in the mobile. I use it when I’m not in the office. I love it. ### 5/5 — Tab not working. *2021-08-03, version 13.21081.21* In jobs under summary, start and end date can not be entered from iPhone. Works on my iPad but not my iPhone. ### 5/5 — Great mobile app! *2021-02-10, version 13.21021.38* Great for increased productivity! ### 5/5 — Amazing! *2020-10-28, version 13.20101.19* This app is so user friendly and responsive. ### 5/5 — Needs a bit of understanding and detective work for learning what i needed for my company *2020-08-07, version 13.20081.18* Pretty need. Not bad at all Needs a few updates to make it look better and run smoother But for what my company uses it Its been pretty good I finally figured put how to set appointments for my job ### 5/5 — Some improvements needed *2020-07-16, version 13.20072.9* Would prefer being able to read previous comments as this would provide a better continuity ### 5/5 — Voice control *2020-04-23, version 13.20043.4* Being able to take this off the PC And use the dictation is a great advantage ### 5/5 — Open *2020-01-07, version 13.19122.10* Can not open ### 5/5 — Reporting a bug *2019-10-16, version 13.19102.9* Hi First of all thanks for this great app. I am reporting 2 problems here: 1. In the new experience by signing in using email address, if I sign out from certain user and switch to another user... the app starts with the previous user address, so I have to sign out again, then force the app to close then reopen and sign in with the new user. 2. I created a model-driven app and added a google map as web resource, with a link on the marker which allows the user click the marker to open google maps, so it works fine in a browser but not in the Dynamics 365 Mobile app! I hope you fix it in the next release! Mohammad ### 5/5 — 👍 *2019-10-03, version 13.19093.14* Working fantastic ❤️it Iskibible --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*