# Dynamics 365 Remote Assist > Remote collaboration and mixed reality annotations for field service technicians. (iPhone/iPad app by Microsoft Corporation.) - Source: https://appshunter.io/ios/app/dynamics-365-remote-assist/id1470512565 (this page in markdown: same URL + `.md`) - Developer: [Microsoft Corporation](https://appshunter.io/developer/298856275) - Category: Productivity, Business - Price: Free - Rating: 4.31/5 from 16 App Store ratings · 1 written reviews indexed - Age rating: 4+ - Requires: iOS 12.2 · 709 MB - Languages: Basque, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish and 29 more - Released: 2019-09-30 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/dynamics-365-remote-assist/id1470512565/reviews.md ## What is Dynamics 365 Remote Assist? Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service. Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service. Features* • One-to-one and group video calling • Supports Microsoft Teams Meetings • Add mixed reality annotations in space • Capture and annotate images and videos of assets and store them in Common Data Service • Annotate on a 2D image capture of the space during a call • Send and receive messages, in-call snapshots, and files through the text chat • Capture session history through call recordings • Integration with Microsoft Dynamics 365 Field Service • Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order • Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app • Availability on mobile devices without augmented reality (AR) support • Included on the Microsoft Intune approved client app list *Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re not sure about your company’s subscription or the services you have access to, visit http://aka.ms/GetRemoteAssist to get connected with a Dynamics solution expert or contact your IT department. By downloading Remote Assist, you agree to the license (see aka.ms/RemoteAssistSoftwareLicense) and privacy terms (see aka.ms/privacy). For support or feedback, email us at d365rafb@microsoft.com." ## Key features - One-to-one and group video calling - Mixed reality annotations - Image and video capture with annotation - Integration with Dynamics 365 Field Service - Text chat with file sharing - Call recording for session history ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/dynamics-365-remote-assist/id1470512565/reviews.md ### 1/5 — Bug with teams licence *2023-03-26* This app isn’t working for me at all. I can’t access the 90 day trial. When it says I don’t have a teams licence (I think I do?) it just gets to an infinite sign-in loop and crashes. I also can’t find a place to ask for technical help on their website. ## Frequently asked questions about Dynamics 365 Remote Assist ### Does Dynamics 365 Remote Assist have ads? No, Dynamics 365 Remote Assist does not contain advertisements. ### What devices support Dynamics 365 Remote Assist? Dynamics 365 Remote Assist is available on iPhone, iPad, and iPod devices. ### How long is the free trial for Dynamics 365 Remote Assist? Users have access to a 90-day license free trial upon download, or a 30-day trial license provided by their organization if available. ### What is the age rating for Dynamics 365 Remote Assist? Dynamics 365 Remote Assist has an age rating of 4+. ### How often is Dynamics 365 Remote Assist updated? The latest version, 2025.02.05, was released on February 6, 2025, indicating regular updates. ### Does Dynamics 365 Remote Assist require a Microsoft Teams subscription? Yes, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Commercial features require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription. ### Can I use Dynamics 365 Remote Assist without augmented reality (AR) support? Yes, the app is available on mobile devices without augmented reality (AR) support. ### What is the user rating for Dynamics 365 Remote Assist? Dynamics 365 Remote Assist has a rating of 4.3 stars based on 16 ratings. ## Version history (last 5 releases) ### 2025.02.05 — 2025-02-06 • Overall quality and stability improvements ### 2025.1.1 — 2024-12-04 • Overall quality and stability improvements ### 2024.9.30 — 2024-10-24 • Overall quality and stability improvements ### 2024.8.19 — 2024-08-27 • Overall quality and stability improvements ### 2024.04.08 — 2024-04-16 • Overall quality and stability improvements ## Apps similar to Dynamics 365 Remote Assist | App | Rating | Price | Category | | --- | --- | --- | --- | | [Creative Preview](https://appshunter.io/ios/app/creative-preview/id1031988940) | 4.3 (24) | Free | Productivity | | [SharePlus for Office 365](https://appshunter.io/ios/app/shareplus-for-office-365/id364895421) | 3.4 (26) | Free | Productivity | | [Sync2 Outlook Google & iCloud](https://appshunter.io/ios/app/sync2-outlook-google-and-icloud/id1120543559) | 4.1 (112) | Free | Productivity | | [Origami Live](https://appshunter.io/ios/app/origami-live/id942636206) | 3.5 (59) | Free | Productivity | | [Frontline Workplace](https://appshunter.io/ios/app/frontline-workplace/id1496923777) | 5.0 (1) | Free | Productivity | | [Trimble Connect AR](https://appshunter.io/ios/app/trimble-connect-ar/id1573837641) | 4.9 (8) | Free | Productivity | ## More apps by Microsoft Corporation - [Viva Engage](https://appshunter.io/ios/app/viva-engage/id289559439) - [Microsoft Bing Search](https://appshunter.io/ios/app/microsoft-bing-search/id345323231) - [Microsoft OneNote](https://appshunter.io/ios/app/microsoft-onenote/id410395246) - [Microsoft OneDrive](https://appshunter.io/ios/app/microsoft-onedrive/id477537958) - [Microsoft Lync 2010 for iPad](https://appshunter.io/ios/app/microsoft-lync-2010-for-ipad/id484222449) - [Microsoft Lync 2010 for iPhone](https://appshunter.io/ios/app/microsoft-lync-2010-for-iphone/id484293461) All apps by Microsoft Corporation: https://appshunter.io/developer/298856275 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*