# Dynamics 365 Sales — Sales CRM from Microsoft

> Mobile CRM for sales professionals to manage deals and customer interactions. (iPhone/iPad app by Microsoft Corporation.)

- Source: https://appshunter.io/ios/app/dynamics-365-sales/id1485578688 (this page in markdown: same URL + `.md`)
- Developer: [Microsoft Corporation](https://appshunter.io/developer/298856275)
- Category: Business, Productivity
- Price: Free
- Rating: 4.30/5 from 803 App Store ratings · 33 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 135 MB
- Languages: American English, Basque, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish and 28 more
- Released: 2021-05-04
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dynamics-365-sales/id1485578688/reviews.md

## What is Dynamics 365 Sales?

The all-new Sales app is designed to keep everything you need at your fingertips, so you can stay on top of your deals, wherever you are, better than ever before.

Here’s what you’ll love about the app: 
- Easily access relevant meeting info, contact details, and more. 
- Join customer meetings with Microsoft Teams.
- Take notes and connect them to relevant records.
- Make updates effortlessly, from anywhere.
- Get notified when something needs your attention.

The Sales app puts everything you need in the palm of your hand—so you can always be prepared, and never miss a deal.

We welcome your feedback! Let us know what you think at DSalesMobileSupport@microsoft.com 

Learn more about what you can do with the Dynamics 365 Sales mobile app at: https://go.microsoft.com/fwlink/p/?linkid=2141203 

By installing this app, you agree to the terms at: https://go.microsoft.com/fwlink/?linkid=2157929

## Key features

- Access meeting info and contact details
- Join customer meetings with Microsoft Teams
- Take notes and connect to records
- Make updates from anywhere
- Receive attention notifications

## What do users think of Dynamics 365 Sales?

Overall sentiment: negative

**Pros**

- 👍 Intuitive and easy to use
- 🚀 Improved performance over previous versions
- 💡 Useful for model-driven apps

**Cons**

- 🐛 Crashes and stability issues
- 🕰️ Slow data refresh and loading times
- 🤔 Unintuitive and clunky user interface
- 🔍 Lacking key functionality (e.g., business card scanning, document management)
- 💰 Expensive to set up and maintain

**Commonly reported bugs**

- App crashes on launch
- Duplication of future activities
- Connectivity issues with Power BI

**Most requested features**

- Passwordless sign-in support
- Improved reporting and analytics capabilities
- Better integration with Microsoft 365 and other productivity tools

## Recent user reviews (10 of 33)

All indexed reviews: https://appshunter.io/ios/app/dynamics-365-sales/id1485578688/reviews.md

### 2/5 — Issue with Charts

*2026-08-03, version 3.26073.4*

Charts not working, it is not working on iOS app only works on android. Charts are stuck on loading

### 1/5 — Little functionally and then it stopped working

*2026-03-31, version 3.24104.15*

When I am in the field and need my tools, it is critical they work. This app was not spectacular from the start but today it has left me stranded in the field which is unacceptable. When I get to my office I’ll have to contact my IT but this failure costed me money.

### 1/5 — Doesn’t work

*2026-02-24*

Useless

### 1/5 — No passwordless support

*2026-01-15, version 3.24104.15*

Doesn’t support passwordless sign in. And this a first-party Microsoft app?!

### 1/5 — App doesn’t work at all

*2025-09-22, version 3.24104.15*

After opening D365 in mobile browser the app was recommended. There’s not a single opportunity or menu to navigate.

### 1/5 — Unusable

*2025-08-20, version 3.24104.15*

Honestly not sure how this app has such a high rating. It looks like it would be useful. I can view an opportunity but barely any information and can’t even see next steps. When looking at Accounts you can’t see contacts or contact information. Lacking a ton of information and not very easy to navigate.

### 1/5 — How did you make it worse?

*2025-04-07, version 3.24104.15*

How you managed to take Dynamics 365 and actively make it a worse user experience I don’t understand. It’s laggy, unintuitive and everything is stupidly huge even with font size and zoom set to make everything as small as possible. You should fire your entire UI team and hire someone who’s actually competent, or at least not a moron.

### 4/5 — Great

*2025-03-20, version 3.24104.15*

My only complaint is I wish I could copy a link and email - the “email link” feature never works.

### 2/5 — Slow

*2025-01-09, version 3.24104.15*

This app has improved over time, however the app is far too slow to refresh and does not seem to cache data.  The UI is not particularly intuitive and a little clunky.   

The opportunity pipeline in list form does not fit the page and the page seems to have a fixed width, therefore I have to export to excel if I want to look carefully at the pipeline.  

The online version has some similarities in terms of display issues, which illustrates that the app is merely the a browser in a frame pretending to be an app.  

Overall it’s not great.  Hubspot works better as an iPad app, but Dynamics is more powerful.

### 2/5 — Like stepping back in time.

*2024-08-28, version 3.24074.17*

We currently have been utilizing Zoho to run our business, but started looking at Dynamics 365 products. Every Dynamics app we have come across is like something from 30 years ago that has never been updated. We compared this to our Zoho CRM and it doesn’t have near the functionality and features or as smooth. Not to mention there is no support. You want to modify this you need to go to a Microsoft partner. Our lowest quote was 30k! Just to setup! Zoho did it for free and calls every month just to check up. It seems like Microsoft is completely out of touch with SBM’s and forgot how to make software. I would recommend Microsoft engineers to actually look at your competitors software because this app is decades behind the competition.

## Frequently asked questions about Dynamics 365 Sales

### What does the Dynamics 365 Sales app do?

The app is a mobile CRM designed for sales professionals. It allows users to manage their sales pipeline, access customer information, join meetings, take notes, and receive important notifications, all from their mobile device.

### What are the key features of the Dynamics 365 Sales app?

Key features include easy access to meeting info and contact details, integration with Microsoft Teams for customer meetings, the ability to take notes and connect them to relevant records, effortless updates from anywhere, and notifications for important actions.

### Is the Dynamics 365 Sales app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases required for its core functionality.

### Who is the target audience for this app?

This app is designed for sales professionals who need to manage their deals and customer interactions efficiently while on the move. It aims to keep everything they need at their fingertips to stay on top of their sales activities.

### How does this app help with managing sales deals?

The app helps manage sales deals by providing quick access to all relevant information, such as customer details and meeting schedules. Users can make updates, take notes, and receive notifications, ensuring they are always prepared and don't miss opportunities.

## Version history (last 5 releases)

### 3.26073.4 — 2026-07-23

security and bug fixes

### 3.26073.2 — 2026-07-13

security and bug fixes

### 3.24104.15 — 2024-11-11

This version includes experience improvements and bug fixes so sellers can stay on top of their deals better than ever before.

### 3.24092.18 — 2024-09-26

This version includes experience improvements and bug fixes so sellers can stay on top of their deals better than ever before.

### 3.24074.17 — 2024-08-15

This version includes experience improvements and bug fixes so sellers can stay on top of their deals better than ever before.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*