# e& UAE — user reviews > 305 indexed App Store user reviews of e& UAE by Emirates Telecommunications Corporation, rated 4.60/5 from 26,256 ratings. - Source: https://appshunter.io/ios/app/e-and-uae/id866147547/reviews - App overview in markdown: https://appshunter.io/ios/app/e-and-uae/id866147547.md - Rating breakdown: 5★ 22,303 · 4★ 1,613 · 3★ 425 · 2★ 234 · 1★ 1,681 ## What do users think of e& UAE? Overall sentiment: negative **Pros** - 🚀 Easy and convenient - 💡 Useful app features - 👍 User-friendly interface **Cons** - 🐛 Bugs and glitches - ⚠️ Poor customer service - 🕰️ Slow and unresponsive - 💰 Expensive services **Commonly reported bugs** - App crashes frequently - Login and authentication issues - Inaccurate data tracking **Most requested features** - Improve payment options - Streamline account management - Enhance customer support ## Newest reviews (10 of 305) ### 2/5 — Worst AI customer service *2026-07-03, version 10.5.9* There are many useful features but customer service is just worst! I really enjoy the E& itself but when it comes to dealing with customer service they just use this useless robot that doesn’t do anything and doesn’t know anything. worst part is after chatting for almost half an hour even though it can’t help me, it refuses to connect me to a human customer service! ### 2/5 — Very buggy *2026-07-02, version 10.5.9* The autopay section of the app is unacceptably buggy. ### 1/5 — Waste of time *2026-06-15, version 10.5.7* Waste of time don’t bother with it. Just like the call center when you call in, utter useless & pointless. Always talking to a AI bot, people there’s a lot better out there go and look! ### 1/5 — Sad *2026-06-13, version 10.5.7* Really sad how user unfriendly this all and interface is ### 1/5 — Constant upselling *2026-06-09, version 10.5.4* The app is constantly flashing full page adverts when opening your account trying to recommend you upgrades. Please provide an advert free experience. Why are you spamming me with adverts when I am already paying an obscene amount to your monopoly of cellular services here in UAE. ### 1/5 — Price *2026-06-01, version 10.5.4* High ### 5/5 — Ok *2026-05-25, version 10.5.4* Great ### 1/5 — Chatbot wount connect me to a human *2026-05-21, version 10.5.4* Yes ### 1/5 — Poorly designed app *2026-05-16, version 10.5.3* Extremely poorly designed app. Difficult to navigate, slow and features that don’t work. Don’t know why Etisalat doesn’t invest in building better apps. Also too many spam notifications, I had to turn them off. ### 1/5 — All the time need to update! *2026-05-13* Why all the time I need to update application? If I need to top app only? Do not disturb people! If I need special options - I will choose update by myself!! Half GB for application - it looks, that I’m starting Space Shuttle!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app *2026-08-22* Honestly expected much more from etisalat. First off, extremely bad customer service, you can ONLY talk to a useless AI bot that repeats the same three lines. If you lose your sim abroad, forget about attempting to get a replacement because NOTHING works if you’re not in the UAE. And of course no one can solve your problems because all they have to assist you is a dysfunctional robot. App constantly crashes and lags, makes even the simplest service impossible to find and complete. Honestly at this point just go for another service like Du or Virgin. Very disappointed ### 1/5 — How many times can I update? *2026-08-15* You're an app for paying or connecting a phone. Enough updates!!! You're like a computer game. **Developer response:** Thank you for sharing your feedback and we’re sorry to hear that frequent app updates has affected your experience. Your opinion is extremely important to us and we have taken your suggestion into consideration. For more assistance, go to our SUPPORT section in the app (www.etisalat.ae/selfsupport), open Live Chat to chat with our customer care representative. ### 1/5 — App is not working properly *2026-08-03* The app user experience is extremely poor. I was trying to purchase a subscription, but it took me nearly 2 hours because the app was not functioning properly. Even after logging in successfully, it kept asking me to log in again during the subscription process. Nothing works as expected, and the overall experience has been very frustrating. This is one of the worst app experiences I’ve had. Please fix these issues as soon as possible. **Developer response:** We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out. ### 1/5 — Bad customer service *2026-08-03* I am really disappointed with e& customer care service. I tried to contact customer support through the app, website, and customer care number, but there is no proper option available to reach a customer service representative. My recharge amount was deducted, but the service was not activated and there is no refund or proper update provided. I have been trying to get support, but I am unable to reach anyone. This is very frustrating **Developer response:** We're sorry you've run into trouble raising a complaint. Please go to the Support section in the app (www.eand.ae/en/c/support/index.html), open Live Chat, and a team member will log your complaint and follow up with you. ### 1/5 — Cheating the customer *2026-07-19* While recharging they are giving additional benefits which is of no use where in the benefits are getting expired in 1 week and we cannot use these offers with in that week as the data or calls being used main subscription instead of free minutes or bonus credit which they showcase that they are giving so many benefits. Really disappointing 😒😒😒 **Developer response:** We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.etisalat.ae/selfsupport and we'll help sort it out. ### 1/5 — Buggy *2026-07-18, version 10.6.2* App doesn’t even work properly ### 1/5 — Slow and Unreliable App *2026-06-28, version 10.5.9* The app frequently gets stuck loading or doesn’t load at all. It’s slow, unreliable, and not intuitive to navigate. This has made it difficult to complete simple tasks. Please improve the stability and performance. ### 1/5 — Unstable app *2026-06-28, version 10.5.9* Gets stuck and works poorly. I just want to manage my account but makes it difficult ### 1/5 — Horrible *2026-06-27, version 10.5.9* Starting with the title of the app. Impossible to find it in search. When you type etisalat the setting options comes out instead of the app. Also it doesnt load, full of adds. Extremely messy! ### 1/5 — Poor design app *2026-06-15, version 10.5.7* Poor design app, very few products to buy. ## Most praised reviews (10 highest-rated) ### 5/5 — One stop *2026-08-15, version 10.6.4* All you need to communicate with people ### 5/5 — ممتاز *2026-08-01, version 10.6.3* ممتاز وسهل ### 5/5 — Mr *2026-07-23, version 10.6.2* Okay ### 5/5 — Helps *2026-07-17, version 10.6.2* You have to install ### 5/5 — Saif Suroor *2026-07-15, version 10.6.2* Excellent service provider in the region ### 5/5 — Emirati *2026-07-11, version 10.6.0* Best then before by far thank e& ### 5/5 — Moving subscription to new apartment *2026-07-11* I couldn’t imagine it could be so easy and so quick, great service. ### 5/5 — Amazing! *2026-06-04* I wish I could move my home data to Etisalat ### 5/5 — Easy use *2026-05-27, version 10.5.4* Great app ### 5/5 — الوقن *2026-05-26, version 10.5.4* الوقن --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*