# E-Citizen

> Mobile platform for reporting non-emergency civic issues in JCSD, JARPD, Eastvale, and Jurupa Valley. (iPhone/iPad app by Jurupa Community Services District.)

- Source: https://appshunter.io/ios/app/e-citizen/id881236739 (this page in markdown: same URL + `.md`)
- Developer: [Jurupa Community Services District](https://appshunter.io/developer/1404064968)
- Category: Utilities, Productivity
- Price: Free
- Rating: 1.60/5 from 14 App Store ratings · 17 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 22 MB
- Languages: American English, European Spanish
- Released: 2014-06-22
- Data updated: 2026-06-08
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/e-citizen/id881236739/reviews.md

## What is E?

Jurupa Community Services District (JCSD), Jurupa Area Recreation District (JARPD), the City of Eastvale, and the City of Jurupa Valley have partnered to offer E-Citizen, a real-time mobile civic engagement platform. E-citizen is a free and simple way to report non-emergency issues within the boundaries of JCSD service area, and the Cities of Eastvale and Jurupa Valley such as:

• Code Enforcement
• Graffiti
• Illegal Dumping
• Park Maintenance
• Potholes
• Water (leaks, flooding, etc.)
• And so much more!

A picture is worth a thousand words and E-Citizen makes it a snap. Download it today!

## Key features

- Report non-emergency issues
- Submit photos with reports
- Code enforcement reporting
- Graffiti reporting
- Park maintenance reporting
- Pothole reporting
- Water issue reporting

## Recent user reviews (10 of 17)

All indexed reviews: https://appshunter.io/ios/app/e-citizen/id881236739/reviews.md

### 1/5 — Deserves zero stars

*2024-07-25*

The app won’t load at all. It’s worthless. The last update was a year ago?? WTAF???!

### 1/5 — I can’t even use it

*2024-07-15*

I’ve downloaded this app and I can’t even use it, it doesn’t get past the loading page. Is this a glitch or what’s going on?

### 1/5 — Does not load

*2023-04-17*

I use this app very frequently as I walk around my neighborhood. I always got quick responses and never had any issues. However, this new update is not working. When I try to open it, it stays on the loading screen and I can’t go any further. I’ve deleted and reinstalled. Same result. Please help, until this last update this app was great. It needs to be great again.

### 1/5 — Can’t select report type

*2020-12-17*

Terrible app. It’s required to select a report type but all I get is a blank page and can’t ever submit a request. Tried customer service but no response.

### 1/5 — Nancy DE Soto Eastvale resident

*2020-11-13*

Hard to use, time consuming, and I have a phone service to block apps, email, text messages such as this. The App might be convenient to city employees but it is not at all useful to citizens. I could have taken several pictures of the on-going Code enforcement Problem and emailed it directly to Chris at Eastvale code enhancement but I am still trying to sign into the App after one hour of trying. This app is ONLY for the convenience of city employees because they DON‘T WANT TO BE BOTHERED WITH ENFORCING CODES THEY HAVE ESTABLISHED. I will NOT use this.  I did notice that it only has a 2.? rating so others don’t think much of it either. Just one more example of Eastvale City NOT being available to its citizens - City Hall has few hours when they are open, they don’t answer calls when they are open, closed all day every Friday and using Covid as excuse, citizens always have to „leave a message“ to get ahold of someone and then wait ONE WEEK to get a call back because they don’t see the call as „important“. Maybe if their job was up to be vacated they might then think it is „important.“ We have NO CODE ENFORCEMENT IN EASTVALE because enforcing the codes and laws of Eastvale is NOT IMPORTANT!!!!!!!

### 1/5 — Not responsive

*2020-09-23*

App is horrible and does not respond. Works 1 out of every 10 times. No support from the developer. Guess I’ll be blowing up their phones at the city since they can’t make the app work.

### 1/5 — Doesn’t work with update

*2020-09-21*

App no longer works with iOS 14.

### 3/5 — Hard to use

*2018-10-15*

I hate that you have to use a map to pinpoint where the problem is. I tried to pinpoint a spot on the side of the road but every time I tapped the location on the map, it would bring up a house address for the house behind the location. It was a city sidewalk on the main street, not a house. Also, if I pass by the location where the problem was while I’m driving and then once I get home I have to try and scroll through the map to try and find that location. I don’t like it at all.

### 3/5 — Takes forever to load and crashes

*2018-04-11*

The Newest update has been nothing but problems. Takes forever for the screens to load and when you try and view your recent request the app crashes.

### 1/5 — Extremely slow/sometimes doesn’t work

*2018-03-15*

Used to work great until the last update. Now leaves you on the loading screen for 2+ minutes

## Frequently asked questions about E

### What is E-Citizen used for?

E-Citizen is a mobile platform for residents to report non-emergency issues within the service areas of JCSD, JARPD, the City of Eastvale, and the City of Jurupa Valley. It allows for easy submission of issues like graffiti, potholes, and park maintenance.

### What specific issues can I report with E-Citizen?

You can report a variety of non-emergency issues including code enforcement violations, graffiti, illegal dumping, park maintenance needs, potholes, and water-related problems like leaks or flooding.

### Does E-Citizen have ads?

Yes, E-Citizen contains advertisements. As it is a free application, advertisements are displayed to support its continued development and operation.

### What is the rating for E-Citizen?

E-Citizen has a rating of 1.6 stars based on 14 user ratings. This indicates a mixed to negative user reception based on available data.

### On what devices can I use E-Citizen?

E-Citizen is available for iPhone and iPod devices. It is designed for iOS users within the specified service areas.

### How often is E-Citizen updated?

The latest version of E-Citizen is 3.10.0, which was last updated on September 29, 2022. This suggests updates may not be very frequent.

### What is the age rating for E-Citizen?

E-Citizen has an age rating of 4+. This means it is considered suitable for children aged 4 and older, with no significant content concerns.

### Is E-Citizen available outside of California?

No, E-Citizen is specifically designed for reporting issues within the boundaries of the JCSD service area, the Jurupa Area Recreation District (JARPD), the City of Eastvale, and the City of Jurupa Valley in California.

## Version history (last 5 releases)

### 3.10.0 — 2022-09-29

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

### 3.3.1 — 2021-06-11

Bug fixes and performance inmprovements.

### 3.3.0 — 2021-04-19

Bug fixes and performance improvements.

### 3.2.4 — 2021-02-10

Updated UI, bug fixes and performance improvements.

### 2.1.1 — 2018-08-02

Version 2.0 is 100% brand new! We've gone back to the beginning this time and built the app from scratch, taking advantage of modern frameworks. Along with speed improvements, you can now manage your personal account, including:

- Change your screen name 
- Update your email
- Upload a profile image
- Reset your password
- Manage your addresses
- Subscribe to topics
- Get email & push alerts

Also, receive messages based on locations saved in your address book. Let us know what you think!

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## More apps by Jurupa Community Services District

- [My JCSD](https://appshunter.io/ios/app/my-jcsd/id1617890487)

All apps by Jurupa Community Services District: https://appshunter.io/developer/1404064968

## Related topics

[ecitizen](https://appshunter.io/ios/topics/ecitizen)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*