# 杭水e家

> Online water services for Hangzhou residents and businesses. (iPhone/iPad app by Hangzhou Water Holding Group Co Ltd.)

- Source: https://appshunter.io/ios/app/e/id1303425422 (this page in markdown: same URL + `.md`)
- Developer: [Hangzhou Water Holding Group Co Ltd](https://appshunter.io/developer/1303425421)
- Category: Lifestyle
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 8.1 · 69 MB
- Languages: English, Chinese
- Released: 2017-12-04
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/e/id1303425422/reviews.md

## What is 杭水e家?

“杭水e家” 软件客户端由杭州市水务控股集团官方提供，旨在为杭州居民及商业用户提供更为方便快捷的在线互动服务，目前已具备综合查询、水费缴纳 、业务办理、客户服务、服务支持五大功能模块，具体介绍如下：
1、综合查询：用户可查询水费账单、业务办理进度、客户服务工单。
2、水费缴纳：用户可办理水费预存和水费开票业务。
3、业务办理：个人用户和单位用户相关业务的申请、变更、撤销入口，用户可找到所需对应业务进行申请、变更、撤销等操作。
4、客户服务：用户可完成故障报修、投诉建议、违章举报、有奖上报的操作。
5、服务支持：用户可获取办事指南，查找营业网点，得知停水公告，获取用水知识。
“杭水e家”软件客户端将不断完善，让用户享受到更多智能化的在线服务。

## Key features

- Water bill inquiry
- Water fee payment
- Service application and management
- Fault reporting and complaints
- Service guides and branch locations


## Frequently asked questions about 杭水e家

### What can I do with 杭水e家?

杭水e家 allows you to check your water bills and application progress, pay water fees, apply for or change services, report issues, and find service locations and water usage information.

### Is 杭水e家 free to use?

Yes, 杭水e家 is available for free download and use. There are no in-app purchases or subscription fees mentioned.

### What devices support 杭水e家?

杭水e家 is currently supported on iPhone and iPod devices.

### How often is 杭水e家 updated?

The latest version of 杭水e家 is 1.0.6, which was last updated on March 10, 2020. Future updates will continue to enhance its smart online services.

### What is the age rating for 杭水e家?

杭水e家 has an age rating of 4+, making it suitable for a wide range of users.

### Does 杭水e家 have ads?

No, 杭水e家 does not contain advertisements, providing an ad-free user experience.

### Where can I find information about water outages with 杭水e家?

You can find information about water outage announcements within the 'Service Support' section of 杭水e家.

### Can I submit complaints or suggestions through 杭水e家?

Yes, the 'Customer Service' module in 杭水e家 allows users to submit complaints and suggestions.

## Version history (last 5 releases)

### 1.0.6 — 2020-03-10

修改一些常见问题

### 1.0.5 — 2019-02-24

修改闪退问题
优化界面

### 1.0.4 — 2018-10-21

1.app名称变更，由“杭水营业厅 ”  更换为 “杭水e家”；
2.启动页面logo更换；
3.登录页面logo更换；

### 1.0.3 — 2018-06-05

修复了缴费差额问题，老版本将不支持缴费预存，请用户更新后使用

### 1.0.2 — 2018-05-17

修改描述信息

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*