# Eargo — user reviews > 114 indexed App Store user reviews of Eargo by Eargo, rated 2.90/5 from 150 ratings. - Source: https://appshunter.io/ios/app/eargo/id1529890348/reviews - App overview in markdown: https://appshunter.io/ios/app/eargo/id1529890348.md - Rating breakdown: 5★ 43 · 4★ 18 · 3★ 23 · 2★ 17 · 1★ 49 ## What do users think of Eargo? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Seamless transition between devices - 💡 Helpful information and videos - 👍 Straightforward and intuitive **Cons** - 🐛 Glitchy and buggy app - 🔌 Drains phone battery quickly - 🔍 Lack of visual indicators for settings - 🔍 Unclear program differences - 🔌 Poor battery life of devices **Commonly reported bugs** - App frequently freezes and disconnects - App fails to connect to devices and charger - Inconsistent performance and functionality **Most requested features** - Add dark mode option - Extend app to Apple Watch - Provide more detailed tone and volume controls - Indicate current settings for volume, treble, and bass ## Newest reviews (12 of 114) ### 2/5 — Ok, but …. *2026-05-06* … super annoying log-in process. The app randomly chooses when to sign you out and then you have to go through 2FA and flip to their website to log back in. Ridiculous: if someone steals my phone, I don’t think lowering the volume on my eargo’s is going to be anywhere on their list of to do’s. Plus - usually I’m going I. To the app when I intend to make a change, so having to log in as I’m sitting down into a restaurant is less than ideal. Just give me Face ID log in, please. Other than that, app does what it’s designed to do. It would be nice if I could see current levels, but I understand why I can’t. ### 2/5 — This app has problems *2026-03-16* I’ll probably end up returning the Eargo 8 because of how badly this app functions. It is very glitchy… if it works at all. You also never know what your current settings are for volume, treble and bass in the program settings. ### 2/5 — Eargo for 3 years *2025-11-22, version 5.2.2* Have worked 10% of time worn! Had to buy 2 more hearing aids since started at $3500 + $500/piece x 2!! $4500 and counting! ### 4/5 — Needs dark mode *2025-09-24* The app works well with my Eargo 8. It’s clever how the app uses the speaker to change parameters on the earbuds. I just wish there was a dark mode, as the regular light mode is very bright and disruptive in a movie theater. ### 3/5 — Just one more addition *2025-05-28* The iPad/ iPhone app works ok but it would be very helpful to extend it to the Apple Watch. When I can’t pull out the phone it would be great to adjust volume and environment on the watch. ### 2/5 — Needs more details *2025-04-28, version 4.0.7* There are no tone controls, no indication what differences between 4 standard mores. No numeric value for volume, very little control of customization, this is the worst of 3 previous brands I’ve used. ### 2/5 — Inconsistent Terrible *2025-04-26* This app stops working often. You must delete the app and reinstall. The devices need frequent updating or re-syncing. More often than not, one or the other is not charged. These devices are a constant source of frustration and disappointment. Not nearly worth the effort required to use them. Often when the app requires updating they cannot work properly until you do. ### 2/5 — Drains iPhone Battery quickly *2025-04-03, version 4.0.7* The Eargo 7s are good but the app is terrible. Even with background activity turned off in settings the app still drains the battery using background activity! You have to remember to close the app completely after every use. The app has potential to be really good if the developers can fix this big issue. Seems like it should be a simple code fix. ### 3/5 — Eargo 7 *2025-01-18, version 4.0.6* The Eargo 7 is inferior to past models. I’ve used Eargo products for several years, Eargo 7 is clearly inferior to past Eargo products, I’d rather have had an older model and paid less. ### 2/5 — Terrible battery life and other issues *2024-05-31* This is a review from a one year user and someone who previously had a high quality over the ear aid for 14 years (Oticon). The rating is increased to two stars due to ease of use and invisibly. The quality of the sound amplification varies and there is no mid-range frequency amplification, just bass and treble. When the treble is increased, it combines high frequencies into a screech. I have done the sound test three times. BTW, my wife gives Eargo a zero. “What do you like about those hearing aids, they don’t work.” That said, the biggest issue is poor battery life. By 6 months, the “expected” duration had gone from 16 hours to 12 and now 6-8. You have to decide when during your waking hours you choose to be deaf. I recently had an evaluation with a professional audiologist and was fitted with a state of the art Oticon. Night and day. It is more expensive but they last more than half a year (many year warranty) and you can actually hear any frequency without distortion. The bluetooth connection is also a huge plus for using your cell phone. The old adage, you get what you pay for certainly applies here. I wish I could be more positive. ### 4/5 — Eargo App *2024-04-27* I really like this app. They kept it simple enough for anyone to use and did not over complicate it. Everything you need is right there. Straight forward and no nonsense!! **Developer response:** Thank you for the positive feedback! ### 1/5 — Catastrophic Update *2024-04-21* Been using product Eargo 5 since 2021 .After updating app it lost my account! Locked out of app because it cannot recognize my email as a valid account login. Needless to say my inbox is full of Eargo emails that document the existing relationship. Product reliability has been mediocre at best. Cradle locks up from time to time. ## Most critical reviews (10 lowest-rated) ### 1/5 — TERRIBLE APP *2025-12-17, version v5.2.3* Usually takes the app many many attempts to connect to device. Even after you connect, the app does not highlight what setting you’re on so it’s guest work every single time ### 1/5 — it cannot even properly connect - unuseable *2025-08-14, version v5.1.0* It is poorly written, buggy, and reliable. Their support is very bad, but this app is. even worse. ### 1/5 — Bad app and hearing aids *2025-02-07, version 4.0.7* I have had trouble with the left hearing aid charging and the app keeps freezing up.Would not recommend hearing aids or app ### 1/5 — Totally Understand The Bad Rating: Should Be Worse *2024-11-10, version 4.0.5* It’s obvious the owners of this company do zero updates or bug fixes on the app. Someone spends $2800 on their hearing aids, all excited, and go to turn the volume up using the app but every button FREEZES. Literally useless app ### 1/5 — Devices good, software terrible *2024-09-29* I really wanted to like these, but after 8 months of ownership the hearing aids have been broken for longer than they have worked. It’s all failures of the app and ability to update and configure. As these are my first hearing aids I don’t know if I am harder on them than most people or maybe my earwax is corrosive like alien blood. But I’m on my third pair in 8 months and each time they fail to connect fail to register and fail to update. I usually wait 1-2 weeks for replacements, another 1-2 weeks to get them to reconnect to the app, then a month or so of usage and then another failure. Too exhausting and time consuming for me. Hire better developers, there are thousands looking for work right now and they are better than whoever is developing your app updates now. I’m going to try and get my money back ### 1/5 — Battery Life *2024-08-15, version 4.0.5* Right hearing aid battery life is only 30 minutes - shame on them for making defective products with such a high cost. ### 1/5 — Worst hearing on the market *2024-07-31, version 4.0.5* Sent back “defective “ replacements. Low battery after 1 1/2 hrs every time. They have sent 2 more. I am not hopeful. Wish I had gotten a hearing aid from Amazon, can’t be any worse and much cheaper! ### 1/5 — Not worth the money *2024-07-09, version 4.0.4* This is my second set. I thought the second set (Eargo 7) would have improved technology, no so. Battery life is about 6 hours in one and about 8 or 9 in the other. Max level has high pitched screeching. Hearing is not much improved. Would not recommend ### 1/5 — Never again! *2024-07-08* This device does not have a long life battery, and it has feedback. You can barely understand what’s being said because of the feedback. I have tried to return these but, I’ve not had much success which that. No response from customer service. I have been a happy customer with Eargo products for over 5 years and NEVER have I experienced any problematic situations until now. **Developer response:** Feedback is typically caused by the way the device is seated and fits in your ear or in some cases, debris on the device or inside your ear canal. Please contact our team of Heaing Aid Experts at (800) 615-9000 so they can assist you in troubleshooting. We're available M-F from 8-8 PM CT and Saturday from 8-5 PM CT. You may also email support@eargo.com. ### 1/5 — Mediocre App *2024-05-23, version 4.0.3* Mediocre App + poor support = Regret Eargo7 purchase ## Most praised reviews (10 highest-rated) ### 5/5 — Great App- easy to use! *2026-06-10* Love this easy to use app. The app uses ultra sonic sound to communicate to the hearing aids so Bluetooth is not required to make adjustments to programs, volume and noise filters. Love the simplicity yet functionality of this app! ### 5/5 — Eargo 8 review *2026-03-24* I used Eargo 7’s for two years, and now use the newer (and MUCH BETTER) Eargo 8’s. The 8s stay better in my ears, and sound better.. The app is a work in progress, but is far superior to earlier versions. Technical note: these aids do not use ‘Bluetooth’ to communicate with your phone, they use AUDIO signals (that a human ear cannot hear). This is necessary because the aids are COMPLETELY in your ear, where Bluetooth signals can’t reach. This technology works fine, AS LONG AS YOU SET YOUR PHONE VOLUME TO ABOUT 40% or better. I’m sure this is why some people have trouble setting them up, or updating them. I’m very happy with their performance, and highly recommend them, if you want truly invisible hearing aids. ### 5/5 — Love this app *2026-02-06* I’m a new hearing aid user but I tried a bunch of different types and brands. I find the Eargo are the best for me and the app is the easiest to use. The videos are excellent too. I just wish it could be on the iwatch for changing the modes. Future release maybe? ### 5/5 — Eargo 8 User *2025-09-23* I have owned and used the Eargo 7’s and have since graduated to the 8’s . And I couldn’t be happier these Eargos have literally changed my life, and no body knows! The app is fine don’t listen to the naysayers. ### 5/5 — Works great. With my Eargo 8s *2025-07-22, version v5.0.1* Seamless transition between my Eargo 7s to my new Eargo 8s. ### 5/5 — Easy Going *2025-01-18* Surprised at the negative reviews. I find the app straightforward and easy to use. Been wearing the Eargo 7 for about 2 weeks now and find that they are meeting expectations. Also Eargo has been sending helpful emails with video links. ### 5/5 — Most Helpful *2024-05-16* Lots of information on the Eargo app. Any questions or concerns I have are a tap away. Changing settings, re-testing, looking up cleaning hints and suggestions. Very clear, helpful and precise. Thanks Eargo! SBFoster **Developer response:** Thank you for your review! We're so glad to hear you have everything you need right at your fingertips. Don't hesitate to connect with us if we can provide any additional support! ### 5/5 — Works as expected *2024-04-24* Surprisingly easy to set the 4 programs available. Each can have a different volume depending on your environment. The app also makes it easy to install updates. So far I’m happy with the hearing aids and the support. **Developer response:** We're so glad to hear that! Please email us at support@eargo.com or call (800) 615-9000 if we can do anything more to help you on your hearing journey. ### 5/5 — Eargo SE aids *2024-03-24, version 4.0.0* Wonderful product. After following the easy setup I am well pleased with their performance. ### 5/5 — Eargo app is easy to use *2024-03-21, version 4.0.0* The Eargo app is easy to navigate to find the aspect of interest. It works well with my Eargo 7 hearing aids. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*