# Earth Support — Broadband that helps the Earth > Network troubleshooting and customer support for Earth Broadband users. (iPhone/iPad app by Earth Broadband Ltd.) - Source: https://appshunter.io/ios/app/earth-support/id6458742898 (this page in markdown: same URL + `.md`) - Developer: [Earth Broadband Ltd](https://appshunter.io/developer/1701427617) - Category: Utilities - Price: Free - Age rating: 4+ - Requires: iOS 15.1 · 22 MB - Languages: English - Released: 2023-10-31 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/earth-support/id6458742898/reviews.md ## What is Earth Support? This app will check your network for problems, help fix them, and provide you with direct access to our Earth Broadband's UK Customer Service team. ## Key features - Network problem checking - Assistance with fixing issues - Direct access to customer service - Earth Broadband UK support ## Recent user reviews (10 of 12) All indexed reviews: https://appshunter.io/ios/app/earth-support/id6458742898/reviews.md ### 1/5 — Rubbish *2025-08-17, version 1.1.6* Absolute waste of time,isn’t linked to your account and live chat always switched off. ### 1/5 — SCAM, DO NOT USE *2025-07-02, version 1.1.6* Do not use Earth broadband, it may look cheaper in some cases but there are £70 in hidden cancellation fees! This app is awful to use and responses are slow. ### 1/5 — Useless and Greenwashing *2025-05-25, version 1.1.6* Go elsewhere they are usefulness and Greenwash ### 1/5 — Stole money. Twice. *2025-03-29, version 1.1.6* Without me being a customer 👏👏 Still waiting for refund 3 months later ### 5/5 — Helpful app with great support & a positive mission. *2025-01-31, version 1.1.5* The Earth Broadband app is really useful for checking internet speed and getting quick support. The live chat feature is responsive and great for fast answers, and the support guides are clear and helpful for troubleshooting common issues. Beyond the app itself, I love Earth Broadband’s concept offering great broadband service while also planting trees to help the environment is amazing. It’s great to see a company that cares about sustainability. The app is simple, easy to use, and does exactly what it needs to. Highly recommend! ### 5/5 — Glad to see improvements! *2025-01-30, version 1.1.5* The new app works much better than the previous version. Great job ### 1/5 — Awful user experience *2025-01-27, version 1.1.4* Please work on your app, as it’s super simple app with quite few actions, and even they are not done properly. I can’t see what I’m typing in the chat, I’m not able to paste any text in 2025!!! That makes communication with your team almost impossible. Considering you have just two ways of communication email and this app, this issue should be solved as soon as possible. ### 3/5 — Broken chat features *2024-11-11, version 1.1.3* The chat message box has disappeared it’s been 3 days I still can’t reply to get an engineer out to fix the damn ONT box it’s been three weeks. Sort it out. ### 1/5 — Awful user experience *2024-10-25, version 1.1.3* Terrible, useless and buggy. This app is extremely clunky and has no useful or working functionalities at this time. The live chat does not work, and the bill viewer crashes the app and then send 3 duplicates by email each time it’s tapped on. If these functions don’t work, there’s no point even creating the app as it doesn’t do anything else! Shocking service. ### 5/5 — The new version is so much better!!! *2024-05-16, version 1.1.1* After using their old app and going to this new one it’s amazing! So glad I can finally see my bills and see all the trees I’m planting. Great job Earth team 🌎 ## Frequently asked questions about Earth Support ### What can Earth Support do? Earth Support helps you check your network for problems, assists in fixing them, and provides direct access to Earth Broadband's UK Customer Service team. ### Is Earth Support free to use? Yes, Earth Support is available for free download and use. It does not have any in-app purchases or advertisements. ### What devices is Earth Support compatible with? Earth Support is designed for iPhone and iPod devices. It is not currently available for Android or other platforms. ### How often is Earth Support updated? The latest version, 1.1.6, was released on February 7, 2025. Updates are provided by Earth Broadband Ltd to ensure the app functions correctly. ### What is the age rating for Earth Support? Earth Support has an age rating of 4+, making it suitable for a wide range of users. ### Can Earth Support help with general internet issues, or only Earth Broadband? The app is specifically designed to check network issues and provide access to customer service for Earth Broadband users. ### Does Earth Support require an internet connection to function? While the app helps troubleshoot network issues, it requires a stable internet connection to communicate with customer service and perform checks. ## Version history (last 5 releases) ### 1.1.6 — 2025-02-07 Earthbroadband app improvement ### 1.1.5 — 2025-01-29 We've just unveiled a full renovation of the Earth brand, featuring a fresh logo and updated website. Our new app will be launching in 2025! ### 1.1.4 — 2025-01-05 We've just unveiled a full renovation of the Earth brand, featuring a fresh logo and updated website. Our new app will be launching in 2025! ### 1.1.3 — 2024-05-21 We’ve listened to our customers and made big improvements to our app. Ready to view bills and track your impact? Update your app to see the latest version. ### 1.1.2 — 2024-05-17 We’ve listened to our customers and made big improvements to our app. Ready to view bills and track your impact? 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