# Earthmover Credit Union Mobile — user reviews > 27 indexed App Store user reviews of Earthmover Credit Union Mobile by EarthMover Credit Union, rated 4.80/5 from 2,046 ratings. - Source: https://appshunter.io/ios/app/earthmover-credit-union-mobile/id1287207228/reviews - App overview in markdown: https://appshunter.io/ios/app/earthmover-credit-union-mobile/id1287207228.md - Rating breakdown: 5★ 1,808 · 4★ 125 · 3★ 34 · 2★ 22 · 1★ 57 ## What do users think of Earthmover Credit Union Mobile? Overall sentiment: negative **Pros** - 👍 Great credit union - 🚀 New and improved app **Cons** - 🐛 App is broken on specific phone - 🐛 Online banking is terrible - 🐛 Payment due listed incorrect - 🐛 App needs work - 🐛 App is down often - 🐛 Delay in updating account transactions - 🐛 Horrible app - 🐛 Logging in issues - 🐛 Needs an update asap - 🐛 Cannot open app after latest iPhone update - 🐛 Bad functionality - 🐛 Lack of help to make the customer happy - 🐛 App crashes **Commonly reported bugs** - Main phone keeps getting an error - Cannot access app after 11pm - App consistently crashes - Cannot find Zelle in the app - Face ID setting turns off frequently - Credentials not valid **Most requested features** - Online bill pay - Feature similar to Venmo ## Newest reviews (7 of 27) ### 2/5 — App needs work *2025-01-11, version 24.2.50* I’ve had this bank since I had my very first job at 17. Back then, it seemed to have very accurate information. It would let me know the correct amount I owe on my cc. It would let me know if I had any overdrafts or anything of that matter. But lately it hasn’t been telling me anything. Plus, I can’t Zelle out of this mobile banking app. Which is a huge use in my life. I’ve looked everywhere for Zelle to be on the app. And I cannot seem to find a way to transfer money to someone else’s account. Every time I click on external transfers, I get taken to an error message. The app always has glitches too. Even when login, it’s never a swift process. I heavily rely on the Zelle app itself, but with it being taken away in march of 2025, I now need to find another bank that allows Zelle. ### 2/5 — Delay in updating account transactions *2024-01-17, version 23.1.70* Payments made to credit card have a delay of over 5 days to post ### 3/5 — Internal transfer *2022-05-31, version 21.3.40* So far, so good ### 2/5 — needs an update asap *2020-12-22, version 20.2.50* this app was amazing just before this update. it keeps giving me an error message that does not let me log in because my phone was jailbroken in the past. i tried reseting the phone but still same message. ### 1/5 — Lack of help to make the customer happy *2020-05-18, version 19.3.20* Always have a problem with my card and online banking . Gets declined at the atm and when I order something all the time and that’s bad. Definitely not keeping me for long ### 1/5 — Can be better *2020-04-24, version 19.3.20* This app can be so much user friendly with the technology we have. And we need online bill pay and a feature similar to Venmo ### 2/5 — App crashes *2019-07-19, version 19.1.20* App is always crashing and saying that my credentials aren’t valid like come on every time ? ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t sign in *2026-04-11, version 25.2.100* It keeps popping up a message about a security breach but I can’t still login online to access my bank. Please fix this issue immediately ### 1/5 — App is broken on specific phone *2025-12-19, version 25.1.70* Main phone keeps getting an error has occurred please call for assistance once deleting the app and redownloading it lets me back in but after closing the error comes back. But when I use a different phone perfectly fine. Pretty broken app atm ### 1/5 — Online banking is terrible *2025-07-31, version 24.2.50* I love the bank but their online banking is terrible. For the longest time I wasn’t able to access the app after 11pm at night. Currently, the app consistently crashes and often times says my device is not compatible although the app is up to date and I have the latest iOS. I’ve considered changing banks because of this. Please fix the app crashes or I will be finding another bank. ### 1/5 — payment due listed incorrect *2025-04-23, version 24.2.50* i pay my credit card every two weeks but as of today in the app it constantly says i owe $1040 and sets that to my automatically pay amount when its not that amount. ### 1/5 — Horrible *2022-07-08, version 21.3.40* I’m constantly having issues trying to log in. It’s so frustrating! The WORST app! ### 1/5 — Poor service *2022-03-29, version 21.2.70* This is a difficult credit union to work with in the beginning it was very easy I have now been with them for a little over four years and it seems to be harder and harder to get things done I’ve had a secure credit card for those four years and they still will not allow me to get an unsecured one and I will not go into how I’m treated with my checking and saving ### 1/5 — Logging in *2022-01-13, version 21.2.70* Yup cant even log in... very very annoying ### 1/5 — Why not? *2020-10-15, version 20.1.200* Hate that is randomly tells me that it cannot validate my account before I even log in ### 1/5 — Can not open App after latest IPhone update *2020-09-17, version 20.1.130* As of today (9-17-2020) I can no longer access this app. I don’t know if it’s due to the latest iPhone update or maybe this app is just down as of today. But this is an inconvenience to say the least. So, if you guys have to update your app, please do so. Because I’ve deleted it and Re downloaded it a million times it seems. And it still won’t open. ### 1/5 — Bad functionality *2020-08-30, version 20.1.130* I forgot my password to my acc so i sent my email to get a recovery 10 times and each time no email has been sent to me very dissatisfied. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2026-08-06, version 26.1.20* Everything is so easy ### 5/5 — Great credit union *2025-10-17, version 25.1.30* I have banking with Earthmovers for over 20 years. Great service and people! ### 5/5 — Logging in. *2022-04-05, version 21.2.70* I have tried several times to log in and get nowhere. It tells me of a new app and I can get no farther. What happened to the old method where you gave your user name and password. I am ready to close the accounts and bank elsewhere. ### 5/5 — Good bank if you good *2019-02-19, version 18.3.70* Have great credit score ### 5/5 — New and improved *2018-07-12, version 18.1.76* Seems like the app is catching up the times. New app is a lot more user friendly. ### 5/5 — Everything in one spot! *2017-12-13, version 17.2.57* Thanks for the enhancements! Great all features are within the same app. ### 5/5 — Great upgrade. Easy access to my account. *2017-10-10, version 17.2.56* Like the upgrade. ### 4/5 — Slow but not bad *2026-07-16, version 26.1.20* This is a good app, but it is slow to login and do anything like go to different parts of the app it takes a while to load and doesn’t have features like budgeting and stuff like that ### 3/5 — Constant Crashes *2026-04-14, version 25.2.100* I love the bank but their mobile app is awful. Half the time I can’t log in because it says “unable to validate credentials” 70% of the time. They need to fix their bugs on login. That’s been the main problem and sometimes you can’t log in past midnight for i don’t know what reason. It’s like I’m in grade school and the grounded me from seeing my bank accounts. ### 3/5 — Some issues *2024-04-29, version 23.2.21* I appreciate the app being available and what it is for a smaller local credit union, but why is it down so often? Multiple times a week when I go to log in I get that “call 1-800” pop up and I have to wait a few hours or until the next day just to view my own bank account info. It’s very frustrating at times. AND every time it happens it turns off my Face ID setting so whenever I get back in I have to go turn it back on, multiple times a week. If it just signed me in normal every time I want to sign in, it would be a 5 star app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*