# Eastern Bank - Mobile Banking > Mobile banking app for account management, transfers, payments, and check deposits. (iPhone/iPad app by Eastern Bank Corporation.) - Source: https://appshunter.io/ios/app/eastern-bank-mobile-banking/id1250956198 (this page in markdown: same URL + `.md`) - Developer: [Eastern Bank Corporation](https://appshunter.io/developer/675419282) - Category: Finance - Price: Free - Rating: 4.80/5 from 24,150 App Store ratings · 57 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 53 MB - Languages: American English, French (France), European Spanish - Released: 2017-10-05 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/eastern-bank-mobile-banking/id1250956198/reviews.md ## What is Eastern Bank? Secure, fast, and easy to use — Eastern Bank’s mobile banking app puts you in control. View balances, transfer money, make payments, and deposit checks anytime, anywhere. 24/7 Access to Your Accounts * Instantly login with Face ID® or Touch ID® * Quickly view balances * Keep track of your transactions * Conveniently view eStatements * Activate, cancel, and manage your debit card * Enroll and manage your alert subscriptions Easily Move Money * Send money with Zelle® - a secure and easy way within the Eastern Bank app to send money to trusted friends and family using just their U.S. mobile phone number or email * Pay bills on the fly * Deposit checks from anywhere * Instantly transfer money between your Eastern Bank accounts Good Evolves We are committed to providing the best mobile banking experience possible, and we think customer feedback is extremely helpful. Please email us at feedback@easternbank.com to let us know what you think! Eastern Bank does not charge fees to use its mobile banking app. Your mobile provider may charge fees for its text messaging and web access services. Check with your mobile provider for information about their fees. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Face ID and Touch ID are registered trademarks of Apple® Eastern Bank, Member FDIC, Equal Housing Lender ## Key features - View account balances - Transfer money - Pay bills - Deposit checks - Debit card management - Zelle money transfers - Face ID/Touch ID login ## What do users think of Eastern Bank? Overall sentiment: negative **Pros** - 🌟 Great customer service - 💳 Convenient mobile banking features - 🏦 Reliable banking experience - 🤝 Personalized service **Cons** - 🐛 Frequent app crashes and glitches - ⏰ Unreliable app availability - 🤔 Confusing user interface - 🔍 Inconsistent check deposit functionality - 🔒 Accessibility issues for disabled users **Commonly reported bugs** - App crashes when depositing checks - Login issues and inability to access accounts - Incorrect account balances and transaction details **Most requested features** - 24/7 app availability - Improved mobile check deposit - Enhanced accessibility for disabled users - Better navigation and user experience ## Recent user reviews (10 of 57) All indexed reviews: https://appshunter.io/ios/app/eastern-bank-mobile-banking/id1250956198/reviews.md ### 1/5 — Absolutely Awful *2024-06-11* Doesn’t even deserve 1 star honestly. Very disappointed that Eastern thought this was even close to an upgrade. Let me list just a FEW of the issues and changes from the last program design which seemed to be SUPERIOR to the new one. - categories not alphabetized - you have to click and go into every transaction to put a note. Takes forever to do. with the old app, you could quickly scroll down and input PLUS you could SEE the note on the screen. In order to even know what the note says you have to click on transaction. WHAT GOOD IS THAT? - everytime you go into your accounts, they are in a different order and no way to make them in an order you prefer - you can’t just glance quickly at all your transactions. You have to forever scroll. - any notes that were input from the last program (which ppl took the time to do) were NOT carried over - No balances appear under the pending items Honestly the list goes on and on and on. EXTREMELY disappointed!!!!! Perhaps you should have taken the time to survey customers and done a MUCH better job with this. ### 3/5 — Easy to Use WHEN *2024-04-01* The app is wonderful WHEN it works. I am getting tired of having to delete the app and reinstall it because it doesn’t work properly. Instead of signing me in it just spins and spins before I can even enter my sign in info. My IOS is always up to date and there is no update available in the App Store. Plus why does it matter if someone already used the same review name? That’s ridiculous. ### 3/5 — Could be better *2024-03-16* So far. It updates as fast as it can. However I am not a fan of it being “closed” at night. What if we need to access it during an emergency or just happen to feel like checking our balance at 2am?? It’s our right as customers to have access to this. Maintenance for the app is important ofc. But it should be done once a week and also customers should be notified. Being essentially locked out of an app is frankly disconcerting. We should have access 24/7 within reason. That is the point of apps!! Some of us cannot afford to make it to a branch In person. And you folks need to update things. It’s behind on mobile check deposit functionality Also no excuse for having a debt card without tap capabilities. Love the account policies and no fees. But the trade off is limited. Do better.. ### 2/5 — App no longer working *2024-02-16* The app has stopped working. I will need to switch banks if I cannot use the app. The message says: “Something went wrong. Mobile banking is currently unavailable. We're working to get this issue resolved as soon as possible. Please try again later!” Many times I use the app and it says the mobile banking is unavailable, but eventually it lets me log in. But I think this message is different and the app is acting different when I try to log in. Editing to add, I also tried updating my iPhone since writing this, but even with it being the most up to date OS it’s still giving me the same message. Also, tried uninstalling and reinstalling the app. **Developer response:** Hi there – we’re sorry to hear that you're experiencing issues accessing the mobile app. Please e-mail your contact information to feedback@easternbank.com so that we can reach out to you. ### 1/5 — Terrible *2023-11-27* There’s something funky about eastern’s site that will not let me logon, so I’ve been using the app as a way to access my banking info. Now since latest iOS update the app does not work at all, so the only way I even get my balance is to call with my account number handy, and to get records of transactions go back to using statements, which doesn’t help at all with recent transactions. If I can’t get either the online login or the app up and running I’ll consider switching banks. It’s through keeping an eye on recent transactions that I monitor for fraud, check to see if payments have gone through, etc. I like Eastern as a bank but this level of incompetence or neglect or whatever from an institution in possession of all my money is ridiculous. ### 1/5 — Issues with Mobile Deposit *2023-09-11* I only use the app for mobile check deposit. Every other transaction I do on my work laptop. Lately, over the last 3 months or so, every time I go to deposit a check, it says it can’t find the endorsement, and I have to go back to take the picture again, sometimes severs more times before it finally works. Please fix this, otherwise the app will be useless to me and I’ll have to start visiting a branch again to deposit checks, which is a complete inconvenience. I would hate to have to switch banks over this, considering the branch locations aren’t close by. **Developer response:** Hello - Thank you for your feedback. I am sorry to hear that you're having some issues with mobile deposit. We would like to help you resolve this. If you could send your contact information to feedback@easternbank.com, we'll reach out to you directly to help fix your problem. ### 2/5 — Remote check deposit no longer works *2023-03-11* Sigh. Do love the bank but the newer iterations of app do not accept business sized or government checks. I now have to make all deposits in person. Narrower checks aren’t accepted in the rectangle viewer since all 4 corners don’t align with the rectangle provided. Any irregularities in check format- ie placement of date or endorsement line are not accepted. Mass DOR tax refund checks cannot be deposited remotely. Paychecks cannot either due to proportions of business checks. Please make your camera smarter. What good is an app if 1/3 its functionality unusable?! **Developer response:** Hi Suzy! When making a mobile deposit, you don't have to fit the check image within the 4 white corners. As long as the full check is visible within the camera, you can take the photo. If you still have trouble making the deposit, please send your contact information to feedback@easternbank.com and a representative can reach out to you. Thank you! ### 5/5 — Banking *2022-12-16, version 30.0.3* I have had nothing but great experiences with Eastern Bank. My account was recently compromised and Eastern Banks fraud team figured it out for me and put the money right back into my account. I’m more than pleased with that ### 1/5 — App continues to crash when depositing checks *2022-10-12, version 29.6.7* For months and months whenever I used the check deposit feature, the app would crash and log me out right after capturing a picture of the check. So I stopped depositing checks with Eastern Bank. About a month ago, I tried it again and lo and behold it started working again. But today, perhaps because of a bug reintroduced with their most recent update, it crashes again when depositing a check. And yes I deleted and reinstalled the app and this still happens. So frustrating. **Developer response:** Hi there – we’re very sorry to hear that you’re experiencing this and we’d like to assist you with the mobile deposit feature. At your earliest convenience, please reach out to us at feedback@easternbank.com. ### 2/5 — Not well designed *2022-08-08, version 29.0.1* EDIT TO THE BELOW: The current Balance and the Actual Balance on the transaction page of your website are literally always incorrect, and don’t ever correspond to a single line in my checking history. For a financial institution this is alarming. Again: never a problem at Century. I could see exactly what had finished posting and what was still pending because the “current” would match a line in the transaction list and the “available” would match the final line at the top of all the list of transactions. These figures I see on your site/app correspond to nothing at all. Unacceptable. As a century customer who stayed on during the merger with eastern I can honestly say that century’s app was far superior in functionality and design. Beyond that, there were rarely service interruptions where I couldn’t access my online banking through their app, while at eastern it seems to be a weekly (or at least biweekly) occurrence. Not a fan so far eastern. I’ll stick around to get through some growing pains but only for so long: your banking system being unavailable so often is a big deal. And please hold the canned “we’re sorry you’re experiencing this… please email us at…” response that most of your other reviews have received. All you have to do is make sure your customers can access their accounts at all times, and look at the functionality Century’s app offered its customers, and get yours on that level too. **Developer response:** Hello - Thank you for your feedback. I have provided your feedback to our technology team. If you would like to be contacted directly regarding this please provide your contact information to feedback@easternbank.com. ## Frequently asked questions about Eastern Bank ### What can I do with the Eastern Bank mobile banking app? The app allows you to securely view account balances, transfer money between accounts, pay bills, deposit checks remotely, and send money to friends and family using Zelle. You can also manage your debit card and set up account alerts. ### Is the Eastern Bank mobile banking app free to use? Yes, Eastern Bank does not charge any fees for using its mobile banking app. However, your mobile provider may charge fees for text messaging and web access services, so it's advisable to check with them for details. ### How can I log in to the app? You can log in instantly and securely using Face ID® or Touch ID® for a quick and convenient banking experience. This biometric authentication method ensures your account information is protected. ### Can I deposit checks using the app? Yes, the app features a convenient check deposit function that allows you to deposit checks from anywhere. Simply follow the in-app instructions to capture images of your check. ### What is Zelle and how does it work within the app? Zelle is a secure and easy way to send money to trusted friends and family directly from the Eastern Bank app. You can send money using just their U.S. mobile phone number or email address, making payments quick and convenient. ## Version history (last 5 releases) ### 35.1.3 — 2024-06-12 Thank you for downloading the Eastern Mobile Banking app. In this release, we've made under the hood changes to improve app performance and stability. If you're enjoying the app, please leave us a rating and review. Questions or comments? Contact us at feedback@easternbank.com and we're happy to help. ### 35.0.1 — 2024-03-12 Thank you for downloading the Eastern Mobile Banking app. In this release, we've made under the hood changes to improve app performance and stability. If you're enjoying the app, please leave us a rating and review. Questions or comments? Contact us at feedback@easternbank.com and we're happy to help. ### 34.0.3 — 2024-01-10 Thank you for downloading the Eastern Mobile Banking app. In this release, we've made under the hood changes to improve app performance and stability. If you're enjoying the app, please leave us a rating and review. Questions or comments? Contact us at feedback@easternbank.com and we're happy to help. ### 33.2.3 — 2023-10-05 Thank you for downloading the Eastern Mobile Banking app In this release, we've made under the hood changes to improve app performance and stability. If you're enjoying the app, please leave us a rating and review. Questions or comments? Contact us at feedback@easternbank.com and we're happy to help. ### 33.0.1 — 2023-09-21 Thank you for downloading Eastern Mobile Banking. In this release, we've made under the hood changes to improve app performance and stability. If you're enjoying the app, please leave us a rating and review. Questions or comments? 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*