# Eastern Bank Mobile Banking — user reviews > 146 indexed App Store user reviews of Eastern Bank Mobile Banking by Eastern Bank, rated 4.80/5 from 6,317 ratings. - Source: https://appshunter.io/ios/app/eastern-bank-mobile-banking/id6469622351/reviews - App overview in markdown: https://appshunter.io/ios/app/eastern-bank-mobile-banking/id6469622351.md - Rating breakdown: 5★ 5,757 · 4★ 338 · 3★ 87 · 2★ 38 · 1★ 97 ## What do users think of Eastern Bank Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Clean, modern design - 👍 Easy to navigate - 🚀 Faster performance - 💡 Improved mobile check deposit **Cons** - 🐛 Frequent crashes - 🔒 Weak security (no 2FA) - 👎 Removed useful features from old app - 👎 Difficult to switch between accounts **Commonly reported bugs** - Login credentials not working - Delayed transaction posting - Mobile check deposit issues - Inability to log out properly **Most requested features** - Ability to edit account names - Bring back transaction notes - Option to view full-screen on tablets - Seamless account switching ## Newest reviews (19 of 146) ### 4/5 — Need debit alerts *2026-07-31, version 15.0* Still no alerts on debits except for checks cleared. Please add an alert for ANY account activity. Easy peasy. Right now I have zero warning into things like automated ach withdrawals, etc. Any bad actor could literally be withdrawing from my accounts right now and I would have no idea. Stop and think and let that soak in. ### 2/5 — Updated review *2026-06-08, version 14.2.8* App remains “phone sized” even when using on a tablet which is annoying. Also, now the notes they allow you to add when making a transfer no longer appear when you click back into the transaction. Looks like this changed sometime in February. ### 4/5 — Need better alerts *2026-03-12* Please add an alert for when any activity hits an account. HarborOne had this, as do all my other banking and credit card apps. I mean, there’s an alert for when a check number clears. Really? Checks are a relic of the past. In fact one bank I use doesn’t even provide personal checks anymore. Point is, if you can provide an alert for that, I can’t imagine how difficult it is to add an alert for any transactions, deposit or withdrawal. That would make it so much easier to catch fraud if it ever happened. **Developer response:** Hi there. Thank you for taking time to share not only your feedback about the app, but also some great suggestions. We sincerely appreciate it. We’re always making improvements to the app so keep an eye out for updates! ### 3/5 — Easy to use *2026-02-27, version 14.2.0* Just coming over from HarborOne and I like the app. Only issue is it remains “phone sized” even when using on a tablet. ### 3/5 — Suggestion *2026-02-11, version 14.1.0* Change currency input field to automatically add decimal point. First two digits entered are cents. Having to type the period is awkward. ### 4/5 — Feedback *2026-01-22, version 12.2.0* You guys should add the ability to lock the card. ### 2/5 — Mostly working *2025-11-29, version 11.1.0* The basic functionality works well; however, more complex features are either missing or not working. For example, viewing deposit history can crash the app temporarily and unexpectedly drop you to the login page. ### 4/5 — Thank you *2025-08-26, version 6.2* Hey guys, great app update. Thank you. For some reason I can’t do a deposit on my phone any more. It says “full screen required,” please fix. Thank you very much! ### 1/5 — New update is not good *2025-08-26, version 6.2* Why are the fonts so big? I can’t even see what the charge is for now without selecting each item?! I don’t see anywhere I can change it. ### 1/5 — Bad move *2025-08-25, version 6.2* This is so ridiculous to do to older clients. Because I can’t afford a “ new whiz kid “ phone , I’m being punished and treated like a moron. All your “Good “ just went out the window! ### 1/5 — Updated *2025-08-25, version 6.2* Forced to update this app, for what? It updated and all the words sizing has changed and is so large my neighbor across the street can read my phone!!! Ridiculous. ### 1/5 — Glitched *2025-08-24, version 6.2* Glitched. Ever time I out in my passcode the app tells me it’s wrong (which it’s not) and when I changed it, it still says it’s wrong or invalid ### 1/5 — Font too big *2025-08-24, version 6.2* Just had to update and font is way too big! ### 3/5 — Mobile deposit is terrible *2025-06-17, version 5.9.1* More often than not, I get error messages when trying to use mobile deposit. I rarely had issues with your prior app. My employer doesn’t offer direct deposit, so this has been incredibly frustrating for me. ### 1/5 — Fix Mobile Check Deposit *2025-06-07, version 5.9.1* Mobile check deposit is useless because you cannot change numbers after they have been typed in and the decimal point does not work. ### 1/5 — Too bad zero stars aren’t an option *2025-04-30, version 5.8.0* What happened to this app? Can’t search for ANYTHING. We used to rely heavily on that feature. Not anymore. ### 1/5 — Security Problem *2025-04-13, version 5.8.0* I get a security warning when I try to open the new app. No problem with old app. I’ve tried many times to solve this issue and have checked all Of my security set up. Still not working. Very frustrated. I’ve wasted a lot of time. I know you can do better but it looks like I may have to find a new bank. More wasted time. ### 1/5 — Mobile Check Deposits Do Not Work *2025-04-03, version 5.8.0* This app still hasn’t fixed the persistent problem that the app tells you that you deposited the check before even if you haven’t. I get paid once a month. The check has a different date on it. Still, I can only do mobile deposit every 4-5 months because the app tells me I deposited the check before. The amount is the same because it is my payroll check. The date is different. Check number is different. This is extremely frustrating. I never had an issue with Century Bank mobile banking. It knew the check wasn’t the same. Please work on a fix for this. ### 1/5 — App doesn’t work *2025-03-26, version 5.7.2* Can’t even sign in half the time, and the app even duplicated itself and auto deleted off my iphone. At least it has Zelle inbuilt, because otherwise this is an awful banking app ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app there is. *2026-08-12, version 15.0* Even though I like the bank, I don’t recommend the app. I had to go through the sign in process several times during a month vacation in Morocco. I didn’t have access to check my balance which prevented me from enjoying my time with my kids. ### 1/5 — HarborOne account locked *2026-07-22, version 14.3.1* After the collab with EasternBank and HarborOne, i’ve been unable to log into my account and I can’t even check how much money I have left in my account unless I transfer all of it to Venmo. I have emailed one of the workers that originally helped my create my HarborOne account and she hasn’t responded at all. For the past months I’ve been trying to login and it keeps saying account unavailable if I do it through the EasternBank login, but if I do it for the “Coming from HarborOne” option it continuously said that my account was locked. I have no availability of my account and I don’t know what’s currently happening with it unless mail comes in that would tell me how much I have left.And now I was given a new card from Eastern Bank and they still wouldn’t let me into my account. ### 1/5 — Trash *2026-06-22, version 14.2.8* Trashhhhhhhh please don’t download ### 1/5 — Used harbor one for years until Eastern bank took over! *2026-05-18, version 14.2.8* When my original local bank was taken over by Eastern Bank I had to go into the bank in person for a new banking card and help w/ app but I hours after receiving my new debit card from bank noticed via notification that 300$ had been taken out of my account via atm! I never use ATM and was shocked so called immediately the main bank bc the manager of the bank in abington Massachusetts was the lady that actually Made my new debit card right there at bank only for me to find out later that evening that not only did she take 300$ she made two debit cards gave me one and took one herself also after pulling 300$ from my account she turned around and used the extra card hours later at cvs a pharmacy i dont use so knew it wasn’t me as soon as I saw the charge!! Then she attempted to pull another amount in the hundreds, luckily by then the fraud center had shut down other card i had no clue. ### 1/5 — Useless *2026-03-04, version 14.2.0* Came over from HarborOne. Totally useless app for iPad. Don’t even bother. ### 1/5 — Welcome to the small screen *2026-02-23, version 14.2.0* I just love the retro look of a phone-sized screen on my nice big iPad. It’s so fun to scroll up and down to see information that could all be presented at once on a full-screen app. I thought HarborOne’s app was crude, but Eastern Bank really pulled out all of the stops. I guess I’ll be spending a lot more time in the bank and on the phone, trying to make sense of my accounts. ### 1/5 — Multiple accounts *2025-11-06, version 11.1.0* The app itself is very functional. The major downfall is if you have multiple accounts with different sign-on, it will not allow you to use the app to sign on with multiple accounts. So the app has to be uninstalled and reinstalled. ### 1/5 — Horrible *2025-09-27, version 11.1.0* Your app is trash after the sun goes down. Hopefully you don’t need to do anything like move money around after the sun sets cause there’s the routine banking fix every night after 10pm till 3am better hope you don’t need anything done within that time frame or your hosed……. ### 1/5 — BIG *2025-09-01, version 6.2* After the update to the new app, everything is BIG. Way too BIG for the screen on my iPhone 16+. What’s that all about? ### 1/5 — Font too large! *2025-08-30, version 6.2* The size of the font on the updated app is much too large. Everything appears distorted. Have resorted to using my laptop to check my banking, which defeats the purpose of the app. Please look into this - I can’t be the only one bothered! ## Most praised reviews (10 highest-rated) ### 5/5 — Myrtha *2026-05-21, version 14.2.8* Paul ### 5/5 — Best app ever!! *2024-11-07, version 5.6.0* The new Eastern mobile banking app is such a huge improvement from the old one. Clean, simple design and everything is easy to find. ### 5/5 — Love the new App *2024-10-28, version 5.5.4* I love doing my banking via the mobile app. No more trips to the bank to make check deposits! Paying bills via app is so easy! Love it, love it, love it!! Thank you! Donna Berkowitz ### 5/5 — Love the app. *2024-10-26, version 5.5.4* Love Eastern Bank, whether I’m using the app or going in person. ### 5/5 — Super reliable! *2024-10-21, version 5.5.4* Has never let me down. “ Keep on doing good “. ### 5/5 — Eastern mobile app *2024-10-17, version 5.5.4* Much improved. One last thing to fix: please make it easier to enter and see the amount being deposited for checks. ### 5/5 — I'm loving Eastern *2024-10-15, version 5.5.4* They have quality tellers and great service and convenient for me on the South Shore! Sean F. ### 5/5 — Transactions at EB *2024-10-13, version 5.5.4* Eastern bank the best👍 ### 5/5 — Eastern Bank Wareham *2024-10-12, version 5.5.4* I love Eastern bank. They are always so friendly. They’re always willing to help with anything you need shout out to Trish and Amanda. Thank you for your service. ### 5/5 — Eastern Bank *2024-10-11, version 5.5.4* Fast Transaction & easy to use..I hope they will put cash back and rewards when using the card.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*