# Eastern Power — user reviews > 64 indexed App Store user reviews of Eastern Power by APEPDCL, rated 2.30/5 from 15 ratings. - Source: https://appshunter.io/ios/app/eastern-power/id6605936671/reviews - App overview in markdown: https://appshunter.io/ios/app/eastern-power/id6605936671.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 9 ## What do users think of Eastern Power? Overall sentiment: negative **Pros** - 👍 Easy to navigate interface - 👍 Good for bill payment - 👍 Smooth running app - 👍 Intuitive interface - 👍 Multiple payment options - 👍 Timely reminders and notifications - 👍 Track electricity usage - 👍 One stop solution for APEPDCL matters - 👍 Simplified interface - 👍 Clean UI - 👍 Easy onboarding process - 👍 All payment types available **Cons** - 🐛 App not working - 🐛 Black screen issue - 🐛 Login issues - 🐛 OTP not sending - 🐛 Payment failures - 🐛 Money debited but bill not paid - 🐛 App performance issues - 🐛 UI and design outdated - 🐛 Slow loading times - 🐛 Payment confirmation delay - 🐛 Service numbers not showing - 🐛 App crashes - 🐛 Data vanished after update - 🐛 Payment option not opening - 🐛 Worst app experience - 🐛 App not opening on iOS/iPhone - 🐛 Not connecting to internet - 🐛 Random text on website **Commonly reported bugs** - Biller details not showing - Saved service numbers not visible after login - Error- JSONObject Not Found - App doesn't work properly, never reflects proper status of payments - Delay in producing bill payment confirmation (takes up to 2 days) - OTP not sending on iPhone - Black screen on opening the app - App stopped working after update, unable to login - Payment still loading but money debited from account - Payments failing, money deducted but bill not paid - Status of payment never updates after transaction - Payment page still loading after payment - All functions disabled after update - App doesn't load account or go to homepage - App not opening on iPhones - App not working properly after recent update - App not opening in iOS after updating - After update app can't open - Unable to open after update - Registering is impossible (mobile app says 'no internet', web app says 'user name not registered') - Not connecting to internet - All service numbers gone after update, now showing 'no internet connection' - After update, app asks for service number but says it's already added - Payment, service history wiped out after updates - Payment option not opening at payment time - Already added service numbers not showing after update, blocked for payment - All saved service numbers vanished after update - Payment redirected to GPay, completed, but app still shows 'make payment' - Very slow after app update, takes too much time to load and switch pages - Payment glitch takes weeks to reflect - Unable to delete service numbers from list - Frequently troubling to login - Quick Pay not working properly - APEPDCL Payment not working due to BBPS Restrictions - OTP not being sent for login - Page keeps on loading when sending OTP - Service number getting visible in the drop down each time the app is opened - UPI issues: Amount deducted but app shows not paid, refund received later - Not able to add service number - Doesn't even let you login, stuck at OTP generation - Login page loading and OTP issue **Most requested features** - Improve animations and graphics - Change complete designs - Make payment method easy - Add features present on website (e.g., load increase) - Get complaint status in the app ## Newest reviews (18 of 64) ### 4/5 — Biller details not showing *2026-04-11* Hi, We found an issue where the biller details are not showing in the app even biller details are correct ### 2/5 — Issue with Service No *2026-03-03* When recently installed the app, after logging in I’m not able to see my saved service numbers and if I try to add them it is saying scno already exists. Unable to pay the electricity bill **Developer response:** Hi Could you please share your registered mobile number or login email ID by emailing mobileapp.apepdcl@apeasternpower.com? This will help us investigate the issue with your saved service numbers and assist you in resolving it as quickly as possible. ### 2/5 — Improvement *2025-12-05* Improve some animations graphics and change the complete designs and fix out the bug issues there are lot of bug issues and make payment method easy **Developer response:** Thank you for your feedback regarding the app's UI. We appreciate your input and will take it into consideration for future improvements. ### 4/5 — Fully disappointed with app performance *2025-11-22* App doesnt work properly Never reflect proper status of payments Fully disappointed **Developer response:** Dear User, We apologize for the inconvenience. The issue has been fixed. Please update the application and continue using it. For further assistance, feel free to call our customer care at 1912. ### 3/5 — Good but delay producing bill payment confirmation *2025-11-22* Easy to access but while paying the bill, it’s not giving the confirmation immediately, taking min 2 days time, need to be upgrade, this may because of app maintenance not there properly. **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. The technical issue has been rectified. Please update to latest version. For additional assistance, please contact our customer care at 1912. ### 3/5 — No OTP iPhone *2025-10-28* After putting phone number OTP not sending. Just staying on send OTP screen. It used to work and not sure what update caused this. iPhone user **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. The technical issue has been rectified. Please update to latest version. For additional assistance, please contact our customer care at 1912. ### 1/5 — Not functioning *2025-10-05, version 1.0.13* After update all functions are disabled ### 1/5 — App Not working *2025-10-01, version 1.0.13* Hi Team, Suddenly app is not working ### 3/5 — App Not Working *2025-09-30* After the last bill payment, I’ve been trying open the app but it doesn’t load the account or go to the homepage anymore. Please FIX **Developer response:** Dear User, We apologize for the inconvenience. The issue has been fixed. Please update the application and continue using it. For further assistance, feel free to call our customer care at 1912. ### 1/5 — Waste app *2025-09-28, version 1.0.13* Unable to login after this new update ### 1/5 — App not opening on IOS *2025-09-28* App not opening on iPhones **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. Please uninstall and install the latest version. For additional assistance, please contact our customer care at 1912. ### 1/5 — App is not opening *2025-09-21* After clicking the app icon, the app is not loading... Could you please fix this issue at the earliest, thanks. **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. The technical issue has been rectified. Please update to latest version. For additional assistance, please contact our customer care at 1912. ### 1/5 — Bad update *2025-09-21, version 1.0.12* After this update, this App is not even opening. ### 1/5 — Horrible *2025-09-18, version 1.0.12* Not opening on clicking the app icon. No update or any info. Simple blank screen. ### 1/5 — Not working *2025-09-18, version 1.0.12* App not working properly after the recent update ### 1/5 — Not working *2025-09-11, version 1.0.12* After updating this app is not opening in ios ### 1/5 — Can’t open *2025-09-09, version 1.0.12* After update app can’t open ### 1/5 — Worst app ever *2025-09-09, version 1.0.12* After update unable to open ## Most critical reviews (10 lowest-rated) ### 1/5 — Error- JSONObject Not Found *2026-02-04* Please fix it guys.. BTW, what’s with the UI.. is this a Stone Age? **Developer response:** The technical issue has been fixed. Please try again and let us know if you're still experiencing any problems. ### 1/5 — Not working *2025-11-07* Not working from a month **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. The technical issue has been rectified. Please update to latest version. For additional assistance, please contact our customer care at 1912. ### 1/5 — The app doesn’t work *2025-10-18, version 1.0.13* Just a black screen ### 1/5 — Not working properly *2025-10-17, version 1.0.13* Sometimes this app is not opening its showing black screen ### 1/5 — Not able to login with my mobile number *2025-10-15, version 1.0.13* After the update app stopped working and not able to login ### 1/5 — App is not working *2025-10-14* Please fix the app. Not able to open. **Developer response:** Dear User, Thank you for your feedback. We apologize for the inconvenience. The technical issue has been rectified. Please update to latest version. For additional assistance, please contact our customer care at 1912. ### 1/5 — App not working *2025-10-14, version 1.0.13* Payment still loading but money was debited in account ### 1/5 — Payments fail on this app *2025-10-13, version 1.0.13* Payments are failing, my money got deducted but bill was not paid . There is no customer care for this organisation. ### 1/5 — Worst App *2025-10-12, version 1.0.13* These developers don’t know how to develop an application. Payment handling are very worst. The status of payment never updates after the transaction is successful. How will the user know what happened to his payment ### 1/5 — Worst app - payment gets debited but still loading in the app *2025-10-08, version 1.0.13* I am trying to pay my last month bill, I have paid twice till now. Both the times my amount got debited but the payment page is still loading , worst rendering and updation ## Most praised reviews (10 highest-rated) ### 5/5 — Sill *2025-10-07, version 1.0.13* App not working update it ### 5/5 — Very nice app *2025-09-23, version 1.0.12* Excellent ### 5/5 — Good APP with clean UI *2025-06-17* This app has a clean UI and all options are easily understandable. Please add some more features which are present in website like load increase .. etc **Developer response:** Dear User, Thank you very much for your feedback. Keep using our app. ### 5/5 — Eastern Power *2025-03-03* Thank you APEPDCL team for launching this app for IOS Users. making it easy for users of all ages to navigate. This APP interface was very good and it was running very smoothly. **Developer response:** Dear User, Thank you very much for your feedback. Keep using our app. ### 5/5 — Simplified interface *2024-09-05, version 1.0.4* Great app , no disturbances and great feedback experience. Good if we get the complaint status in the app ### 5/5 — Nicely working *2024-08-14* Iam using first to pay power bill and awesome to pay money in the app **Developer response:** Thank you for your feedback, keep using our app. ### 5/5 — Thank you for this application *2024-08-12* Its very easy onboarding process and all types of payment available. **Developer response:** Thank you very much. Keep using our app ### 5/5 — Good Job *2024-08-09, version 1.0* Awesome ### 5/5 — Thanks to apepdcl team *2024-08-09* Thank you apepdcl team for launching this app for ios members within no time...The app interface was very good and it was running very smoothly and i hope this should be continued in the future too.. **Developer response:** Thank you very much. Keep using our app ### 5/5 — Nice *2024-08-09* I am able to pay easily which i use to pay before in paytm **Developer response:** Thank you very much. Keep using our app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*