# Eastlink Mobile My Account — user reviews > 20 indexed App Store user reviews of Eastlink Mobile My Account by Eastlink, rated 2.17/5 from 58 ratings. - Source: https://appshunter.io/ios/app/eastlink-mobile-my-account/id1099228386/reviews - App overview in markdown: https://appshunter.io/ios/app/eastlink-mobile-my-account/id1099228386.md ## Newest reviews (4 of 20) ### 1/5 — Blank screen *2023-11-18* New App won’t allow me to log in. When attempting to “Log in” it opens a blank web browser. Please bring back the old version. I used it all the time. ### 1/5 — Bring back old app *2023-11-09* Not even giving this a star because it is awful. Can’t add data top ups anymore. Just terrible. Bring back the old version. ### 1/5 — Crashes *2023-10-31* Goes to white. Bring back the old one. I now have no access to my account on any device. ### 1/5 — How could you get it this wrong? (Asking for a friend) *2023-10-26* It’s easier to list what works instead of what doesn’t. So, I guess the icon is a nice shade of blue, other than that, the app is a flop. The database interface looks like it was designed by a 12 y.o. and crashes as soon as it’s displayed leaving you with a blank screen where everything then ends. The login interface must have been designed by the 12 y.o’s younger brother based on its crayon-like simplicity and font faux pas. I know new app launches often come with some bugs that need tweaking, but this is just the result of laziness. Did anyone on the development team bother to test this on, I don’t know, let’s say, A PHONE?! Canadians pay some of the highest cell phone rates on the planet; why not put a few bucks towards quality control? Make a big pot of coffee, sit down and put a grown-up in charge this time. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is useless *2026-08-25* This app either doesn’t open or crashes all the time, how do you expect me to make the payment if the app wouldn’t work ### 1/5 — Terrible app *2026-01-25* Terrible app. Doesn’t work. If you back out trying to reset password it makes you wait 1.5 hrs to try again. If I could I would give 0 stars. ### 1/5 — Non functional app *2025-11-12* As with other reviews, cannot actually view or pay bills. Can only view general info about account. Not a functional app. Logging on n online is no better. Forced to use the slow automated telephone service in order to pay bills. ### 1/5 — Unable to login *2025-04-04* I uninstalled and reinstalled the app. I am still unable to login. ### 1/5 — Doesn’t work *2025-02-13* Tried logging in with the app and it doesn’t work. Got the login page but doesn’t accept id and password but works fine on the website. Don’t know if this is just for the mobile phone accounts but it doesn’t work for home accounts. It should indicate in the description if it is for mobile phone service only, not as an app for mobiles. ### 1/5 — Total Garbage *2025-01-16* Says my login information is wrong….but if I use the EXACT SAME information on the site it works fine. Don’t waste your time. Just use the website. ### 1/5 — No way to login *2024-11-02* The login page, is just a blank screen. ### 1/5 — Bloody Awful *2024-09-25* Absolutely Terrible App , I won’t even give it 1 Star Won’t let you log in ! Takes you to a blank white screen . Don’t waste your time ### 1/5 — Serenity now….. *2024-06-12* Terrible app. Download the IPhone app and open it only to come to a white screen. Deleted and tried again with the same results. This app sucks! ### 1/5 — Blank screen *2023-11-23* Can’t even log into account anymore on the app. When you click login it brings you to a blank web page. This needs to be fixed ASAP. ## Most praised reviews (6 highest-rated) ### 5/5 — Awesome! *2023-10-26* Great app! Easy to use ### 4/5 — Decent *2023-10-26* Could not add the weekly travel plan. Likely better for most people yet not even listed. ### 3/5 — Days left in billing cycle missing *2023-11-26* As with most app updates, new features and improvements are made. One of the most useful features of the previous version was the number of days left in the billing cycle. Not sure why this was deleted from the new version. Yes, I can look at the calendar and calculate the days left but it was easy to see in the last version of this app. Please include days left in the billing cycle in the next update. ### 2/5 — Not SmartPhone Friendly *2026-03-06* Once you get to the page where you have to enter the payment details (Card #, Expiry and CVC), all text is almost microscopic. Write the code to expand this to the size of the screen!! Amateurish. ### 2/5 — Where is the “billing” section? *2025-10-24* Only have “home” and “profile” at the bottom, I couldn’t find anywhere to “pay now”, please fix this. ### 2/5 — Probably one of the most poorly designed apps I’ve encountered *2025-08-10* Don’t be fooled by the images in the gallery for the app. If you want to access your account settings you can’t in my experience. I can change my username or password, or I can change the language to French, but updating my credit card information or doing anything besides viewing information in my account. Don’t be silly, why would you want to pay your cellular bills? It’s a garbage app. I’ve gone to the help section online, I don’t have even half of the options to manage my cellular plan shown in the gallery. There is no account button I can click on like the help section suggests. I just want to make sure my bill is paid so I can use my phone when I need it, like if I need directions or to call someone. I don’t want to have to call a customer service rep when supposedly I should be able to take care of everything in an app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*