# EastWest EasyWay — user reviews > 41 indexed App Store user reviews of EastWest EasyWay by EastWest Bank, rated 4.90/5 from 1,202 ratings. - Source: https://appshunter.io/ios/app/eastwest-easyway/id1638249551/reviews - App overview in markdown: https://appshunter.io/ios/app/eastwest-easyway/id1638249551.md - Rating breakdown: 5★ 1,105 · 4★ 63 · 3★ 13 · 2★ 1 · 1★ 20 ## Newest reviews (10 of 41) ### 4/5 — Good app *2026-02-20* When are you gonna have a scheduled transactions option? **Developer response:** Thank you for your positive feedback! We're thrilled that you're enjoying our app. For suggestions on improvement or desired features, please reach out to us at +63288881700, email at service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or via ESTA for Credit Card. We're here to assist you in any way we can. ### 4/5 — Good app *2025-10-10* The app is good, way better than the old one. I hope you guys can integrate the scheduled transactions in your next update **Developer response:** Thank you for your positive feedback! We're thrilled that you're enjoying our app. For suggestions on improvement or desired features, please reach out to us at +63288881700, email at service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or via ESTA for Credit Card. We're here to assist you in any way we can. ### 4/5 — Minimize Steps to improve UX *2025-09-04* UI is good but not so much with UX. I only have one account and I do not need to choose the source when doing transaction, and many more. ### 1/5 — CANT LOG IN MY ACCOUNT ! *2024-11-04, version 7.3.2* I dont know why!!!!!! I already input all the details but still nt works! ### 1/5 — Zero *2024-10-31, version 7.3.2* Stupid app ### 1/5 — USELESS APP AND CUSTOMER SERVICE. *2024-10-27* REGISTERED. AFTER A MONTH NOW CANNOT ACCESS. TRIED UNINSTALLING AND REINSTALLING. TRI D REGISTERING. IT SAYS IM REGISTERED. CUSTOMER SERVICE EMAIL TAKES WEEKS TO RESPOND. NOW CANNOT DO ONLINE PAYMENTS TO MY BILLS. PROMOTING AND FORCING A USELSS APP IS NOT GOOD FOR CUSTOMERS. WE REQUIRED CONSTANT SERVICE AND USEABLE SERVICES ### 5/5 — easy to use *2024-10-27, version 7.3.1* user friendly easy to track your purchases and easy to convert into installment, the main concern is this app has no lock/unclock card features unlike other online banks ### 1/5 — Unable to register *2024-10-18, version 7.3.1* Can’t register for the longest time. And CSR is replying the same thing. ### 1/5 — Unable to register *2024-10-01, version 7.1.0* Trieed using for the first time. Asked me to register. Tried inputing my cc details and it keeps giving me registration error. "System Unavailable"??? ### 2/5 — Balance and Payment concerns *2024-08-21, version 6.1.4* You can’t view your credit balance during the wee hours (12am-6am). Charges aren’t reflected in real time in the transactions portion. Takes a day for credit card payments to reflect (longer for payments made from other banks to eastwest credit cards) ## Most critical reviews (10 lowest-rated) ### 1/5 — In app messaging/ contact us option *2026-06-01* The contact us option on the app is grayed out. This was part of the enhancement for 10.3.5. I wonder if they even test all platforms. iOS, android, widows, safari, etc. ### 1/5 — Unable to send money even prior to update *2026-01-28, version 10.0.5* I cannot send money or transfer funds. Also, the credit card info is not showing. ### 1/5 — App is unable to update *2026-01-28, version 10.0.5* Released an update 1 day ago, forces to update and now its just loading after clicking update. Status is waiting for app to update. What is happening? ### 1/5 — What was fixed again?! *2026-01-12, version 10.0.1* Their app still doesn’t work since V10.0.0 apparently something is fixed (again)… I still see just a white screen & then exits the app straight away :( No problems before. Please test your updates properly before release! ### 1/5 — I can’t even register my account *2025-11-14, version 9.6.0* I’ve been trying for over a week to register my credit card, and the experience has been extremely disappointing. I contacted customer service multiple times, visited the branch, and even sent a long email explaining the issue — and I still haven’t received any proper help or response. When I went to the branch, the staff tried calling customer service, but the call barely worked. Because of this, my card is still not registered, and the updated app won’t let me access my account. I can’t monitor my real-time balance, pay bills efficiently, or even log in outside of banking hours. It’s frustrating that something as simple as registering a card has become this difficult. If you expect customers to use your app, you should make sure the registration process actually works and that support is responsive. Overall, a very disappointing experience. ### 1/5 — Please give us the option to lock/unlock our cards *2025-09-09, version 9.5.0* The app is fine but in this era of fraud, scam and card hackings, an option to lock/unlock card is one of the most important feature an app can have. In fact, it is one MOST OFTEN used. This function may seem trivial to you but this little thing could be THE reason why people may choose other cards over yours. ### 1/5 — Transaction history not updated *2025-08-03, version 9.4.1* i keep refreshing my transaction history and its not updating. I dont know whats wrong with your system!!! ### 1/5 — Never Ending System Updates!!! *2025-06-26* I can’t find out how much I need to pay nor how much I have left because there’s always a “system update”! It’s so inconvenient! ### 1/5 — Unplanned downtime at 10 AM PHT *2025-06-05* Unplanned downtime without a reason disclosed ### 1/5 — Garbage *2024-11-29, version 8.1.0* Bring back the old application! The new app sucks. People should consider changing banks. I will never use EastWest again! 👎🏻 ## Most praised reviews (10 highest-rated) ### 5/5 — Keep doing great things when it comes to your costumer satisfaction. *2026-07-07, version 10.4.0* Good ### 5/5 — Awesome app *2026-07-05* Easy to learn. ### 5/5 — Best Foreign Exchange *2026-06-19* They are without a doubt. No hassle, just great banking experience. IT Park Branch Lahug with Janet Cabahug as the Manager is Stellar. ### 5/5 — Easy to Pay bills *2026-06-11* Im glad to pay my bills online while living abroad. ### 5/5 — Problem in sending *2025-12-27, version 9.6.3* Is there any problem in your system? I cannot even transfer funds until now.I keep trying started Dec.15. Please check the system ### 5/5 — How to Auto Transfer *2025-11-13* Can you send me step by step on how to do auto transfer monthly to other bank ### 5/5 — Easy banking *2025-08-29, version 9.4.4* Absolutely happy with service ### 5/5 — PLEASE ADD an Option to LOCK the CREDIT CARD ⭐️⭐️⭐️⭐️⭐️ *2025-03-25, version 8.5.3* If you add this feature, it will be a huge improvement—way better than the old version! ⭐️⭐️⭐️⭐️⭐️ The new app is very easy to use, with a user-friendly interface that is simple to understand and makes transactions effortless. It would be even better if they added an option to lock the credit card, similar to what other banks offer. ### 5/5 — Online bank transfer *2025-01-30* Fast and efficient ### 5/5 — 700 MB for an app? *2025-01-24* Why does the app take over 600 MB? It only has like 5 pages or so! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*