# EastWest Mobile — user reviews > 22 indexed App Store user reviews of EastWest Mobile by East West Banking Corporation, rated 2.52/5 from 31 ratings. - Source: https://appshunter.io/ios/app/eastwest-mobile/id1345811391/reviews - App overview in markdown: https://appshunter.io/ios/app/eastwest-mobile/id1345811391.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 2 · 2★ 4 · 1★ 15 ## Newest reviews (6 of 22) ### 1/5 — this is rubbish!!! *2020-05-14* no choice but to press 1 star but totally should be nothing. very difficult to generate otp because offline all the time. ### 1/5 — Unable to login *2020-04-26, version 1.2.3* Has this been tested? You should not deploy a build wherein you cannot even login. Can you just redeploy the working version? ### 1/5 — Fix your app *2020-04-26, version 1.2.3* My colleagues and can’t access the app. It always says login error. It had been like this for days now. How can we use mobile banking when your mobile banking app is broken? This is not the first time that your system failed. ### 1/5 — Getting worst *2019-07-16, version 1.2.2* I used to love the app. Its getting difficult to make transactions with this app. It loads very slow, thus logging-in takes time. Making transactions such as paying bills takes a “lifetime” to load even you are with good internet signal. Please fix the problem. ### 1/5 — Slow application!!! *2019-06-28* this app is very slow! Can you do some upgrade to fix this slowness?! ### 1/5 — Worst ever mobile banking app *2019-04-10* It never works, always offline when internet banking works on my PC. Even one of the bank tellers said she was unable to access mobile banking for several days. My home Bank mobile banking always working and much user friendly than this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst banking app *2024-01-25* I can’t even do online banking with this app. I only see white screen after logging in. User experience is so bad. ### 1/5 — Step Up your Game! *2023-11-06* Hey! Other banks are updating their apps to a more convenient, faster and more efficient one. You are way left behind! Your app is crap and rubbish. Have you even trued using it? ### 1/5 — Feels obsolete *2023-05-09* The interface is so backwards, it feels like an app for Nokia from early 2000's. Komo, an Eastwest Rural Bank subsidiary, has an app that's 10x better. It's baffling how they can't make an app for their main bank that's half as decent. ### 1/5 — Loading *2023-04-14* My kaka stress ang slow ng app😭 ### 1/5 — Mobile App Web page *2022-06-24* Mobile app and Web page are not able to update Password ETC. Frustrating ### 1/5 — App & online site do not show anything *2021-12-11* Forever broken ### 1/5 — Can’t log in properly *2021-10-01* Useless app ### 1/5 — The least user friendly bank app *2021-03-25, version 1.2.6* This app is similar to what BDO had back in 2015. No face ID/touch ID support. Your loans/credit card accounts keep disappearing. Its practicAlly just an unreliable balance inquiry tool. Oh and a tip, ios automatically makes ur first letter of the username in caps, making you unable to login. I would avoid this bank all together if I could. ### 1/5 — Ms *2020-11-03* This apps is useless When you try to signup It says your account is already enrolled when you try to get your login credentials it says your account not enrolled 🤨👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎😡 ### 1/5 — June 2020 Always Network Error *2020-06-14, version 1.2.2* App always say there is a Network Error, when there isn't. Please fix this app! Even the updates can't install. ## Most praised reviews (6 highest-rated) ### 4/5 — amazing! *2018-06-14* i have been waiting this for a long time for iOS and finally there is available app now. thank you eastwest i can now view and manage easily my savings! hope we could enroll fingerprint or touch to login soon :) ### 3/5 — Hoping for new update *2022-10-11* Really easy to use but hoping for an update and a smoother UI. ### 3/5 — Face ID stopped working *2018-10-23, version 1.1.1* I was able to set this up once, but upon logging out, the page kept logging me in with Face ID. I had to break the loop by logging out again but turning my phone away from me. Now Face ID authentication does not appear when I log on. ### 3/5 — Good but... *2018-06-07, version 1.0.0* Hope you add fingerprint/face id login. ### 2/5 — Very slow *2023-12-15* Buggy especially when usage is high ### 2/5 — not user friendly *2022-04-11, version 1.3.3* it takes time to log in and has a lot of error doing mobile app transactions --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*