# easyJet: Travel App — user reviews > 635 indexed App Store user reviews of easyJet by easyJet Airline Company Limited, rated 4.80/5 from 59,641 ratings. - Source: https://appshunter.io/ios/app/easyjet-travel-app/id483568103/reviews - App overview in markdown: https://appshunter.io/ios/app/easyjet-travel-app/id483568103.md - Rating breakdown: 5★ 53,041 · 4★ 4,336 · 3★ 969 · 2★ 324 · 1★ 971 ## What do users think of easyJet? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 User-friendly app - 🚀 Convenient - 🚀 Efficient - 👍 Intuitive - 👍 Reliable - 👍 Straightforward - 🚀 Quick booking - 👍 Functional **Cons** - 🐛 Buggy app - 🔍 Difficult to navigate - 💰 Expensive extras - 🔍 Confusing check-in process - 🔍 Unclear information - 🐛 Unreliable notifications - 🔍 Poor customer service - 🔍 Difficult to manage bookings - 🐛 Glitchy app **Commonly reported bugs** - App crashes during check-in - Boarding pass not showing up - Incorrect flight details displayed - Inability to check in children - Luggage size/weight not accurately reflected - Payment issues and errors - Seat selection not working as expected **Most requested features** - Ability to add CPAP machines for free - Ability to change flight details easily - Ability to manage multiple bookings in the app - Ability to select seats without additional charges - Automatic EasyJet Plus membership recognition - Better calendar integration - Carbon offset option during booking ## Newest reviews (19 of 635) ### 2/5 — Constant delays *2026-08-14, version 4.20.72* I have booked and flown with easy jet for years. They constantly try to charge you for having a backpack and are always delayed. Today will be the last time I fly with them they are just ridiculous. They are not as cheap as everyone is led to believe and never on time. ### 4/5 — Needs widget integration *2026-08-12, version 4.20.72* Great app, just missing one feature - widget integration showing flight info and alerts. Most other airline apps have embraced widgets, plaease would you look into this. A good example is klm for example. ### 1/5 — Awful *2026-07-22, version 4.20.72* What’s the point of the app if it keeps asking me to introduce login details? And why does it do so much tracking of personal web browsing? No point using it. Better use web browser. But even there it fails miserably. Only works with chrome incognito. ### 1/5 — Worst airline ever *2026-07-22, version 4.20.72* Hello everyone. EasyJet resort to very literally extorting their own customers in real time, by threatening us at the last second before boarding, that if we don’t pay $80 to gate check our carry-on bags THAT HAD ALREADY BEEN CLEARED BY OTHER EASYJET EMPLOYEES that they will not let you on the plane and they will literally leave you behind wherever you are. When confronted with this reality, these clowns threatened to call the Greek POLICE on me for catching them in their criminal act, instead of pausing their efforts to extort me. I urge everyone reading this to avoid similar efforts by EasyJet to STEAL your money, and instead book your travel with a legitimate airline that employs honest, reliable travel professionals. Don’t fall for the fake low fares and be another victim of their Bait and Switch pricing scams!! Travel safe everyone!! ### 1/5 — Racism and discrimination *2026-07-21, version 4.20.72* I was on vacation in Portugal in May. Upon returning to the UK, where I have lived for over seven years and have indefinite residency, I presented all the required documents correctly. However, EasyJet employees refused to let me board. They humiliated me, insulting me by pointing their fingers in my face and shouting, "THIS IS NOT BRAZIL!" They discriminated against me for being Brazilian. They forced me to leave the plane. I had to go to customer service, where they didn't care about my case, and they made me buy another plane ticket. With the same documentation, I was able to board. Then I understood that they subjected me to all this humiliation because I am Brazilian. I WAS DISCRIMINATED AGAINST AND HUMILIATED. I have been contacting EasyJet since May. They keep sending the same email: "We take this seriously and are investigating." Now they say they will locate my flight because I am not a passenger. I am going to the police. EASYJET PORTUGAL discriminates against its customers, and EASYJET UK SUPPORTS DISCRIMINATION. ### 1/5 — App that hides your booking details a little too well *2026-07-11, version 4.19.139* This is the strangest holiday provider app I’ve ever used. I booked my entire holiday, including the hotel and transfers, yet the only information that’s easy to find is the flight details. Everything else is buried somewhere. I just spent about half an hour trying to find the rest of my booking information, even though I managed to find it much faster before. When I log into my account on a computer, everything is clearly visible right away. The iPhone app definitely needs some improvement. ### 1/5 — Unreliable *2026-07-10, version 4.19.139* Bookings are difficult to view on the app which is glitchy to say the least. I can find booking via website but unable to find on app. ### 1/5 — Hopeless *2026-07-05, version 4.19.139* App doesn’t allow a current flight booking to be imported. Trying to import a booking for August 3rd 2026, app refuses to import as the booking is ‘in the past’, which it clearly isn’t. As a result, I cannot access the digital boarding cards! ### 1/5 — Dodgy maps *2026-06-29, version 4.18.50* This app will show you a hotel is in the middle of a town when in reality if you google its actual location it’s very far out. Thank god I didn’t book any of these hotels thinking they were central locations! ### 1/5 — Poor *2026-06-19, version 4.18.50* Very poorly designed. We had a holiday rather than a flight. Won’t let you download boarding passes or put them in the phone wallet. Which is the whole point of a “mobile app” and the current drift of tech. Very unintuitive link between flights and holidays. Clearly been cobbled together by an 18 year old who has just learnt Java. Does not bode well for financial sense at the heart of this company. I sold my shares on this alone! ### 1/5 — Mr defeated *2026-06-15, version 4.18.50* Congratulations to all the hard working app developer staff The spinning wheel which blocks us from viewing and booking flights on iPhone is now one year old ### 1/5 — Rubbish app *2026-06-14, version 4.18.50* Keeps telling me the flights have changed and won’t allow me to book flights ### 1/5 — Unable to correct mistakes *2026-06-08, version 4.18.50* Accidentally added 2 more holding bags whilst only requiring 1 more and now unable to reduce back down to 1. Very poor and disappointing from a company that promotes 5 star reviews. I was unable to talk to someone to help resolve this issue so have now been forced to write a poor review for a poor experience ### 1/5 — Terrible, Frustrating App! *2026-06-07, version 4.18.50* Tried to book a one-way ticket but the option is not showing up at all, which is insane! I’m a new user and even deleted and reinstalled the app thinking it would fix the problem but—NOPE. Guess I’ll go with another airline. ### 1/5 — Useless App *2026-06-01, version 4.18.50* It would not accept my password. I then created a new password, which it still would not accept. I then opened a new account and it said I already had an account. By this time, I was ready to throw my phone out of the window! ### 2/5 — Boarding Pass *2026-05-27, version 4.18.50* Issues downloading boarding pass as pdf or adding to my smart phone wallet. Developers need to address this issue as it seems to be a common problem ### 2/5 — Mixed *2026-05-24, version 4.18.50* While the app has been useful for many years already, it has stagnated and hasn't addressed issues: fails to save ID information, yes I am still over 18, let me copy and paste passeport info! Here and there, it feels like the app team is not busy making it a better app. ### 1/5 — Poor customer service *2026-05-21, version 4.18.50* EasyJet cancelled my flight, rescheduled my flight to another airport three hours away. Failed to provide transport, the ground operations manager informed me to arrange a hire car and claim it back as an expense. My second flight was cancelled, EasyJet subsequently cancelled my EasyJet holiday. They failed to get me back to my car which was at my original departure airport. The ground operations team echoed the advice of the previous airport team. Fast forward 8 weeks, I am out of pocket for two hire cars and fuel. The Customer Service team deemed it a “private arrangement”. Disappointing. ### 1/5 — Bad *2026-05-20, version 4.18.50* Bottled reviews, website doesn’t work and forces you to download the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Check in broken *2026-08-31, version 4.21.120* Can’t skip through adverts it gives you for food and drink vouchers you’ll never need and then won’t load it so you’re stuck at check in ### 1/5 — Essential info isn’t accurate *2026-08-27, version 4.21.120* I’ve been sitting at the airport for hours for a delayed flight, and neither this app nor the website has the current info. It has stayed inaccurate for hours even though the information on the boards in the airport keeps changing. Useless! ### 1/5 — Navigating *2026-08-26, version 4.21.120* Bonkers travel app , was great before very hard to find the full booking , needs to be clearer ? Showing flights for one adult only not two . Please sort it out easy jet . ### 1/5 — Be Aware ⁉️ *2026-08-22, version 4.20.72* Booked flights in February for Croatia,paid the extra money to choose seats,all done ✔️ check flights in & seats changed,but pay AGAIN for original seats,DISGUSTING!!! ### 1/5 — Bad UI *2026-08-22, version 4.20.72* What [insert expletive word] decided to disable pasting from the clipboard when entering passport details?! I guess it was just to make life for an ordinary user that little bit harder, on top of the narrow seats that don’t even recline… ### 1/5 — Fui enganado pela companhia aérea! *2026-08-11, version 4.20.72* Me cobraram errado, 22 euros a mais. Tenho provas, mas a companhia não fez nada! Não recomendo! ### 1/5 — Complete jokers *2026-08-05, version 4.20.72* They will manipulate the data and access so you can’t possibly get a refund or change your flight despite them being your rights. Avoid ### 1/5 — Booking Problems *2026-08-03, version 4.20.72* Please review the latest update as it is now impossible to book a flight on the app, as when you go to select the return it reverts back to the selection page ### 1/5 — Useless app *2026-07-28, version 4.20.72* Constantly freezes when I search for holidays, have to constantly start over and redo all of my filters. Gave up in the end ### 1/5 — Mr defeated *2026-07-26, version 4.20.72* Nobody within the company reads these reviews A complete waste of time unfortunately ## Most praised reviews (10 highest-rated) ### 5/5 — AMAZING *2026-05-19, version 4.18.50* The app is super easy to navigate through and works great ### 5/5 — iPad *2026-02-18, version 4.14.105* Any chance making this app expand to full screen size! in landscape orientation on an iPad? Thanks ### 5/5 — Perfect *2026-02-03, version 4.14.105* Gone are the days when you’re in the airport staring at the screen! EasyJet alerts you what gate you need to be at. Even when we landed it told us which belt our luggage was on. This is the future. Thanks ### 5/5 — Happy repeat customer *2025-10-20, version 4.11.24* Disabled traveller, I travel at least twice a year to Switzerland, i receive friendly assistance and am looked after very well with my severe airborne nut allergy.. cannot fault easyjet at all… booking system has changed a bit but am still able to navigate it without too much problem ### 5/5 — Brian Williams *2025-03-11, version 4.3.132* Although a frequent flyer member, and having booked many, many flights with you on my I phone, when I now try to book another flight it fails to show the calendar with all the flight options. Just buffering. Why. ### 5/5 — Can’t book flights *2025-03-05, version 4.3.132* I’m constantly getting the spinning wheel when trying to load the booing calendar . The other sections are fine so far. I’ve deleted & reinstalled but no joy. Does my mobile need to be on a certain IOS level? I’m On 15.8.3 is that an issue!? Thanks ### 5/5 — Excellent *2025-02-04, version 4.3.28* The information updates is really up to date not last min like other Apps The recent flight also was excellent take off and landing. Bar the luggage rules,Easy Jet is excellent value and very professional Well done!! ### 5/5 — Very good app *2024-09-16, version 4.0.140* Try to avoid delays and cancelations ### 5/5 — Fave Airline Serving Europe *2024-09-10, version 4.0.140* My husband and I, US citizens, travel in Europe for at least a month or two. It’s a good way to learn about other cultures and sites, which differs from our usual at home routines. Easy Jet provides just the air chariot we need for a short flight. Flight attendants very polite. Crew often entertains with good humor, which can lesson travel stress. We find ourselves relaxed and ready to fly, we rest comfortably and pray all will be well on another Easy Jet adventure. Food’s decent. Do snacks and a drink sometimes, depending on the flight time. Thanks for making traveling fun! ### 5/5 — Faster. Clearer booking. *2024-09-07, version 4.0.109* Latest update seems super fast and the booking was even easier. Love the new art work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*