# easypaisa – a digital bank — user reviews > 260 indexed App Store user reviews of easypaisa by Easypaisa bank limited, rated 4.60/5 from 6,969 ratings. - Source: https://appshunter.io/ios/app/easypaisa-a-digital-bank/id1227725092/reviews - App overview in markdown: https://appshunter.io/ios/app/easypaisa-a-digital-bank/id1227725092.md - Rating breakdown: 5★ 5,865 · 4★ 475 · 3★ 167 · 2★ 106 · 1★ 356 ## What do users think of easypaisa? Overall sentiment: negative **Pros** - 👍 Convenient digital banking - 🚀 Quick payment processing - 🔒 Secure transactions - 💡 Useful features like TDR and bundles **Cons** - 🐛 Biometric verification issues - 🐛 Login and OTP problems - 🐛 Frequent app crashes and bugs - 🔍 Poor customer support - 🛑 Unreliable service and frequent downtime **Commonly reported bugs** - Account lockouts and verification failures - Inability to update personal information - Inconsistent performance and connectivity issues **Most requested features** - Add option to block free minutes and cashback - Improve compatibility with non-PTA devices - Provide better account management options - Enhance user interface and experience ## Newest reviews (12 of 260) ### 2/5 — App not working *2026-06-11, version 5.7.3* I am an old user of Easypaisa app, but lately the app is not functional and is down very frequently. Easypaisa App usage these days is very annoying ### 3/5 — Unable to use the application *2026-05-05, version 5.7.1* I bought and latest iphone(non-pta). and i am not able to login to non pta devices because i can’t enter otp manually ### 2/5 — Cannot login the app *2026-04-19, version 5.7.0* This morning I tried to login my app but I am not able to login to the app it goes back to enter pin to login everytime i try to login. I also tried after updating the app but still facing same issue. I don't know when someone has real urgency the app doesn't work comeon guys this is not the first time it happened. ### 1/5 — Bio matric failed error *2026-02-11, version 5.6.5* One of the worst app keep saying biometric faild after phone is being changed ### 1/5 — M H R *2026-02-02, version 5.6.5* Easy paisa has been taking too long to resolve my issue of RS 200,000 which was sent to my easy paisa account but i have been waiting to receive it. ### 1/5 — Always servers down *2026-01-30, version 5.6.5* Pathetic servers always down when needed. ### 2/5 — Scanning Error *2026-01-05, version 5.6.5* I gave downloaded the app and getting error while doing biometrics fir new device scanning error tried reinstalling app but not working ### 1/5 — Worst eWallet Account *2025-11-12, version 5.6.3* Pathetic app that doesn’t work. ### 1/5 — Poor feature *2025-11-03, version 5.6.3* No good features, if you want to change your cnic, you cant. Even after redowloading the app ### 1/5 — Login Error *2025-09-13, version 5.5.8* Unable to login getting an error “The network connection was lost” My 4g works on every other app I have on my phone However, ‘EasyPaisa’ doesn’t work. I hate it when I want to get a thing done but your app doesn’t comply. ### 1/5 — Customer service *2025-09-05, version 5.5.8* Customer service is very bad they didn’t pick call and also no reply on email. Worst’s customer service very bad experience 👎🏻👎🏻 ### 2/5 — Issue need to be fixed *2025-08-25, version 5.5.8* My acount is randomly being charged without any reason no subsribtions no insurance plan ## Most critical reviews (10 lowest-rated) ### 1/5 — horrible!!!!!!!!!!!!!!!! *2026-08-18, version 5.7.4 (527)* everytime i try to send money it shows a different error. it tells me to enter my biometric info when i’ve entered it already. it says wifi problem when i don’t have one. it never works. boo. ### 1/5 — About customer service *2026-07-22, version 5.7.3* I use the app for a long time but the customer services is useless. They don’t understand the customer point, Very bad experience ### 1/5 — The new update is the worst *2026-06-29, version 5.7.3* Kindly do something about the mobile packaging issue. And check it yourself before was way better than now. ### 1/5 — Not good *2026-06-23, version 5.7.3* Because need to follow lot procedure and still Doesn’t work so better and easy way JazzCash ### 1/5 — 2 din sa chal nhi raha bht zada masla ker raha hai *2026-06-11, version 5.7.3* Sai kro isko 2 din sa nhi chal raha hai yaah ### 1/5 — Money not received *2026-05-25, version 5.7.2* Money not received 16hrs waiting ### 1/5 — OTP Change Sucks! *2026-04-15, version 5.7.0* Why have you removed the option to enter OTP? I don’t have a PTA-approved iPhone, so I can’t receive it via SMS. Why do you consider this necessary when there’s biometric security. Major banks already provide OTPs via emails. I am not gonna carry a cheap PTA-approved Android around 24/7 just to access this app. Previously, JazzCash had the same issue, but they resolved it. I’ll switch completely to NayaPay, which is better in every respect! ### 1/5 — Bad experience *2026-03-08, version 5.6.8* I ordered my plastic card I paid and I didn’t receive my card or any refund. I mail them but they didn’t solve my issue ### 1/5 — Fingerprint scanner never work for me *2026-03-06, version 5.6.8* There should be an other way to login on new device instead of fingerprint scanning ### 1/5 — Biometric Scanning Error *2026-02-21, version 5.6.5* Update the damn app so this issue is fixed ## Most praised reviews (10 highest-rated) ### 5/5 — yes *2025-11-06, version 5.6.3* good ### 5/5 — Sahoolat *2025-11-02, version 5.6.3* Its very convenient and easy life for me ### 5/5 — Fabulous *2025-10-30, version 5.6.3* My UBL bank account was blocked when my new Nadra arrived. Was not able to verify with there app. Worst thing was I was abroad in the UK, and they said come to Pakistan to verify. How backwards. But EasyPaisa saved the day I verified my new Nadra card with this app easily without going anywhere ### 5/5 — Fund transfer *2025-10-26, version 5.6.2* Excellent ### 5/5 — Zabardast *2025-10-21, version 5.6.2* Quick service ### 5/5 — EasyPaisa makes everyday easier *2025-10-14, version 5.6.2* Fantastic application, now part of my daily routine. It’s easier it’s swift it’s reliable. ### 5/5 — Easy to use *2025-10-13, version 5.6.2* Great service Very helpful in any situation. 👍 ### 5/5 — Mr Nagi *2025-08-31, version 5.5.8* Very easy app to use.good work. ### 5/5 — Ephraim *2025-08-08, version 5.5.7* Best payment app. I have used Alfa, UBL, Meezan, BOP , MCB, but easypaisa is the best in speed, User interface, quality, and options as well. ### 5/5 — Wasimuddin *2025-08-03, version 5.5.6* This is first time I use to transfer fund to a person. Love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*