# Eato: AI Calorie Counter — user reviews > 47 indexed App Store user reviews of Eato by ENERJOY PTE. LTD., rated 4.67/5 from 1,547 ratings. - Source: https://appshunter.io/ios/app/eato-ai-calorie-counter/id1625037091/reviews - App overview in markdown: https://appshunter.io/ios/app/eato-ai-calorie-counter/id1625037091.md - Rating breakdown: 5★ 1,277 · 4★ 127 · 3★ 39 · 2★ 17 · 1★ 64 ## What do users think of Eato? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Helpful meal plans - 🚀 Convenient features **Cons** - 🐛 Inaccurate calorie counts - 🚫 Ignores food allergies/preferences - 🤑 Deceptive free trial and subscription - 🤯 Confusing unit measurements - 🤖 Poor search and barcode scanning - 🙅‍♀️ Difficult to log custom foods **Commonly reported bugs** - Meal plans don't match pictured ingredients - App forgets user's dietary restrictions - Constant app crashes and errors **Most requested features** - Allow customization of recipes - Add ability to input own recipes - Improve grocery list functionality ## Newest reviews (17 of 47) ### 2/5 — Disappointed ☹️ *2024-01-30* I feel like I got scammed. First off, they have you answer all these questions about your eating habits lifestyle and etc. They ask about general allergies but I unfortunately have uncommon allergies, I didn’t see an option for food preferences either. Then after answering all the questions I decided this actually might be worth trying out. However like most apps to get the free trial you have to subscribe with the promise that you can “cancel at any time”, so I selected the 12 months because it was the cheapest monthly price. When doing this I was under the impression that: A) I would get the 7 day free trial to see if I liked it then be able to cancel before being charged and B) that the charge would be the monthly payments not on lump sum! Now I cancel subscription and it still charged me and shows I have a year even though I probably won’t use it. Also the meal choices are limited and I didn’t get any suggestions for snacks which is what I struggle with. Additionally, the food looks good in the pictures but the recipes don’t seem to match the ingredients pictured sometimes and the instructions are very basic. Overall I’m extremely disappointed, I don’t think it’s worth the price and I would warn anyone to be very aware when signing up the “free” trial. ### 2/5 — Doesn’t consider food allergies *2024-01-10* I just signed up but you can’t put in food allergies or foods you hate. You can’t alter recipes. For example I can’t eat salmon or shellfish but would like to substitute mahi mahi or talapia. I hate bananas and kale Would be nice if you could exchange or take something out of a recipe so you could get accurate calorie count. Not sure if this is going to work for me. Disappointed **Developer response:** We entirely understand your concerns and we apologize for any inconvenience caused. We are committed to making our service user-friendly and personalized to suit individual needs, and it's clear we fell short in your case. You've made some excellent points about adjusting recipes and considering food allergies or preferences, we will most certainly take this into consideration for our future updates. Thank you for your feedback, it helps us to evolve and provide a better service. ### 3/5 — What's a Unit *2024-01-03* I just started with this App. It seems like it has the right idea. I like the fact that it offers meal plans with grocery list. Takes the thinking out of it which I like. However, I have two issues or points of clarification: 1. It gave me a total caloric intake per day of 2300, but then the meal plans totaled about 1000 calories less. Which I get to jump start weight loss, but does it adjust eventually for maintenance once weight is lost? 2. WHAT is a unit-😂? An egg omelet recipe listed 6 units for eggs. I assumed unit was per egg, so 6 units= 6 eggs, but when I looked at the calories for the meal that didn't makes sense. So what is a UNIT? Maybe there is some explanation somewhere that I am just missing. Anyway, I'll still give a go and re-rate later. But answers to these questions will be helpful. **Developer response:** We're thrilled to hear that you're finding value in our app, particularly in the meal plans and grocery lists! Now, to address your questions: 1. The calorie count in your meal plan is indeed less than your total daily intake to assist with weight loss. Once you achieve your weight loss goal, the app should automatically adjust your meal plan calories to maintain your weight. If it doesn't, please let us know. 2. As for the "unit" measurement, we apologize for the confusion. One unit does typically represent one item, like an egg, but it can vary depending on the food. We admit this can be vague and we'll work on improving this aspect for clarity. Thank you so much for giving us a chance and for your patience as we strive to improve. We look forward to your re-rating and the chance to better assist you in achieving your health goals! ### 3/5 — Search and Scan *2024-01-01* I love this app but it started to not let me scan barcodes and when I search up anything it doesn’t give me what I want. Example: I searched up “egg” and it only gave me things like eggs the candy for 500 cals and other things that aren’t just normal eggs. It worked before but now it won’t. Is it just my phone or something? Theres no update to fix it yet either. 🥲 **Developer response:** We're really sorry to hear about the issues you're experiencing with our app, and we truly appreciate your patience. This certainly isn't the user experience we aim to provide. It sounds like a bug might be affecting the search functionality and barcode scanner. We're going to investigate and work on a fix immediately. Meanwhile, please try to reinstall the app or restart your phone which may help to resolve the issue temporarily. Thank you for bringing this to our attention – your feedback helps us keep improving! ### 3/5 — Free? Not so much *2023-12-14* I was trying it for a week free and I canceled before the week was up and they still charged me so I guess now I will be using this app for you even though I don’t know that it will work for me because my diet is so specified with food allergies. I’m very disappointed in this company. **Developer response:** We apologize for any inconvenience caused. We understand your frustration regarding the unexpected charges. However, please note that the free trial period typically has certain terms and conditions, including cancellation deadlines. It's possible that you canceled after the deadline, resulting in the charge. We recommend reaching out to the company's customer support for further assistance. We value your feedback, and we assure you that we continuously strive to improve our services. Thank you for bringing this issue to our attention. ### 4/5 — A few changes *2023-11-13* This app seems really great! But I just wish you could add your own recipes or snacks because even though, yes it is a plan that is meant to be followed.. sometimes that’s not what happens. **Developer response:** Dear taylerrk, Thank you for your feedback and your kind words. We greatly appreciate your support and love for our products/services. We value your opinion and assure you that we will continue to strive for excellence. If you have any further suggestions or requirements, please feel free to let us know. Thank you once again for your support and trust! ### 2/5 — Timer *2023-09-21* Where did the fasting timer go and water amount? The update version doesn’t have this. What happened? If it’s not fixed I’ll have to cancel my subscription. **Developer response:** Hi, we are deeply sorry that you’ve encountered the issue. We value every user's feedback and will make sure yours is heard and considered carefully by our related departments as it will help us improve as we develop it. ### 2/5 — Disappointed *2023-08-27* When I got it, I was happy with the information it was providing. It was informational. The body goes through different processes. Now, it just like the other apps. Very disappointed. ### 2/5 — Timer *2023-08-20* Where did the fasting timer go and water amount? The update version doesn’t have this. What happened? If it’s not fixed I’ll have to cancel my subscription. ### 2/5 — Where did the fasting option go?? Cannot find the option on the app. *2023-08-18* Where did the fasting option go?? Cannot find the option on the app ### 1/5 — Waste of money *2023-07-21* I wasted money on this app! I emailed support with a question and never received a response back! Not helpful at all! ### 3/5 — Pictures of meals and recipes *2023-07-18* They don’t always match up. Checked out a cucumber vinegar salad and it gave me a recipe for a smoothie. It’s good otherwise if they could fix this glitch that would be very helpful. Also, on the grocery list it should combine the items, such as you need chicken for 3 meals so combine those so there’s not 3 chicken listed in a row. It would make it a lot easier to use that list. **Developer response:** Hi, thanks for your review concerning the game and we are deeply sorry that you couldn't enjoy it due to the problems you mentioned. We value every user's feedback and will make sure your feedback is heard and considered carefully by our related departments as it will help our future improvement. ### 1/5 — Shady *2023-07-06* This app is shady. When I downloaded it- it recommended a calorie intake that is NOT HEALTHY. Additionally, there are typos and incomplete sentences all over the interface or the app; huge red flags. Steer clear. ### 1/5 — FREE??????? *2023-06-29* You claim i will lose 40 lbs in 28 days…..how unhealthy can you be!! I have been in WW many time and both my doc an Ww have said many times NOT TO LOSE MORE THEN 1-2 lbs a week!!!! You say its FREE..then you want me to pay…what a scam and a con you are!!!!!!!!!! ### 2/5 — do you related to statement below? *2023-06-28* either/or to be answered by yes/no. yes! no info yet. $30/80$ /y Im not subscribing until im 100% sure I can cancel it. looks good tho. bad english. often way too small to read. ### 2/5 — No place to put your on food that you eat *2023-06-27* No place that I found on this app where you can enter what you ate the only options it gives you is what foods they get you. For 40 bucks you should be able to enter your on food and it keep track of the calories. It’s great they tell you to stop eating drink water but if you have to use another app to keep track of calories then there no point of using this app. **Developer response:** Hi, thank you for your feedback and we are sorry that you didn’t enjoy the app much. We’ve been dedicated to improving our app and we believe that any word of you could lead to a better app. We’d be appreciated if you could please tell us more about your problems with it and we will be glad to assist you. ### 1/5 — False advertising *2023-06-19* Eato advertising that the app is free. Once you fill everything out they then tell You how much it is. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inaccurate Calorie Counts and Annoying Pop-ups *2024-01-29* The calorie data in this app is often incorrect (e.g., 1oz of baguette is listed as 800 kcal instead of 80). Also, the constant pop-ups pushing for a paid upgrade are very intrusive. Accuracy needs improvement and marketing tactics should be less aggressive for a better user experience. I would happily purchase the membership if these were fixed. ### 1/5 — Doesn’t know what Vegan is *2024-01-04* I downloaded and paid for this app because the add said you are able to take a picture of your food on its plate and it would calculate what the calories were with AI and some other software. It only takes pictures of barcodes which every other nutrition app offers. I was excited for the latter as I have been waiting for an app that does that! Also, I follow a plant based diet and my first meal plan under the vegan meal plans was spegetti and egg…tomorrow, avacado toast and egg. Eggs aren’t vegan. I would like a refund. **Developer response:** We sincerely apologize for the inconvenience you've experienced. Our AI food scanner is indeed a new feature and is supposed to work as advertised - beyond just scanning barcodes. We're currently enhancing its visibility within the app to ensure better accessibility and this should be done within a week. As for the vegan meal plan, the inclusion of eggs is clearly a mistake. We do our best to ensure all our meal plans align correctly with dietary preferences and we're sorry for this oversight. We appreciate your feedback and will use it as an opportunity to improve. Regarding the refund, please follow the guidelines set by the App Store or Google Play, as they handle all the billing and refund processes. Once again, we're sorry for the disappointment and thank you for bringing this to our attention. ### 1/5 — Food Diary is a Nightmare *2024-01-02* Logging food into this app is very difficult. For example, I got a burrito from Chipotle today, and instead of being able to input the entire burrito on there, I had to go ingredient by ingredient. Additionally, you can’t punch in the amount of something you had. You have to search the item and scroll through to find the appropriate amount in grams. Sometimes you can’t find the right portion size. Horrid app. Would not recommend. **Developer response:** We're really sorry to hear about your dissatisfaction with our app. We strive to create an uncomplicated and efficient user experience, and it seems we missed the mark in your case. We realize how tedious it can be to input every ingredient individually, and we appreciate your suggestion for a more seamless experience. Improving our food logging system, with direct input of total meals and flexible portion sizes, is something we will consider for our future updates. We recognize the importance of your feedback in helping us improve. Despite your current experience, we hope you'll give us another chance to impress you in the future. ### 1/5 — Overall worthless *2023-12-14* There is no way to put in allergies or dietary restrictions. I’m allergic to tree nuts and I don’t eat certain foods due to religious restrictions. There is absolutely no way to not have these foods constantly be included in the recipes. You are able to swap foods…but only if you pay for a subscription, you can’t even look at the recipe to make the food unless you pay. **Developer response:** We apologize for any inconvenience caused. We understand that allergies and dietary restrictions are important considerations for our users. We are working on improving our platform to allow users to specify their allergies and restrictions. Regarding the subscription fee, it helps us maintain and provide high-quality recipes. However, we appreciate your feedback and will continue to strive for improvement. Thank you for your understanding. ### 1/5 — Immediate delete when *2023-12-03* My first red flag was the spelling and grammar. It’s horrendous. Secondly, when you tell someone they can lose 31 pounds in 28 days that’s not healthy and a major red flag. That’s when I immediately deleted the app. Thank goodness I didn’t pay for it. **Developer response:** We apologize for the poor spelling and grammar. We understand that this can be a red flag and we strive to improve in this area. If you have any further feedback or concerns, we are here to listen. ### 1/5 — Don’t buy. *2023-11-20* Looks great. Nice user interface but immediately disappointed when it could neither scan or accept manual input of common products when logging meals. Protein shakes (didn’t recognize Muscle Milk Pro - a popular brand!), avocado (can’t log half units) and does NOT intuitively pick up simple words that should be common. Frustrating for anyone who is serious about logging and tracking meals, macros, and calories. I’m back to using MyFitnessPal app. It works better! ### 1/5 — TOOK MY MONEY FOR UNWANTED SUBSCRIPTION *2023-11-16* I was signed up for a subscription through this app that I myself did not sign up for. I was charged $86 and Apple is not able to refund me because they state that the app developer doesn’t allow it. I don’t use this app nor need it and have paid for a yearly subscription I have not been able to get refunded for. I haven’t been able to contact anyone from the app for a refund at all and haven’t received a reply from them. **Developer response:** Dear User, Thank you for reaching out to us with your feedback. We appreciate your support and we apologize for any inconvenience caused. We understand your concern regarding the subscription and the refund issue. We'd like to inform you that as an app developer, we do not have the authority to process refunds directly. The refund process is controlled by Apple's official policies. To initiate a refund, we kindly request you to follow these steps: Open the App Store on your iPhone or iPad. Tap on your profile picture at the top right corner of the screen. Scroll down and tap on "Subscriptions" to view your active subscriptions. Locate our app in the list and tap on it. Select the "Cancel Subscription" option and confirm your cancellation. Once the cancellation is complete, you can apply for a refund through Apple's official channels. They will review your refund request based on their policies and guidelines. We apologize for any inconvenience caused during this process. If you have any further questions or need assistance, please provide us with screenshots of your App Store subscription status, and we will be more than happy to assist you further. Thank you for your understanding and cooperation. We are here to ensure your satisfaction and provide any necessary support. Best regards ### 1/5 — Doesn’t make sense *2023-11-02* I downloaded the app and paid for a year. How is this thing telling me I’m going to lose 165 pounds in 28 days? That is impossible. It would be extremely unhealthy for your body. Secondly, the app is very difficult. I tried to change breakfast, and it was giving me steak dinner, shrimp, dinner, and various things that don’t belong to the breakfast category. Even though I have chosen for quicker meals, it keeps showing me things that take several hours to cook. This app is completely terrible. It is not user-friendly. I am requesting that my money be refunded. **Developer response:** Dear user, we appreciate your feedback and apologize for any inconvenience. We'll reevaluate our features for improvement. Please contact Apple Support for refunds as they handle all App Store transactions. Thanks! ### 1/5 — Home page is missing after upgrade *2023-08-26* Hi, before the upgrade I use to see a page with water, weight, steps, cal etc all at one place including fasting tracking. Its useless without those features and after upgrade I don’t see that page at all 😡 ### 1/5 — Too much attention with NO reward *2023-08-26* App requires extraordinary attention to be effective. In addition, and most distressing, several attempts to cancel have been unsuccessful. This entire travesty feels like a fraud out of Singapore. Attempts to resolve following app described cancellation process have proven to be impossible to fulfill. Sent complaint to Apple - they shouldn’t expose their clients to possible fraud. ## Most praised reviews (10 highest-rated) ### 5/5 — Theoretically a great app *2024-01-29* In practice, you log your food allergies or diet and it almost immediately forgets. You go to look up another recipe, you get an error message. Contacted tech support still no response. Will this be awesome once they fix all the problems with it? Yes. Everything looks good. ### 5/5 — Amazing app !! ☺️😍💕 *2024-01-20* Just downloaded this ! I think this will be the perfect app ! As a 9 year old gaining weight i needed this . And it even shows the recipes for the food ! Thank you so much ❤️ ### 5/5 — Lorraine Journey *2023-07-13* I do 16 hours fasting then the last 6 to 8 hrs eating. That is the hard part when eating. The cravings are there. Seems like when I eat, I am not satisfied and want more. Sometimes they are strong. **Developer response:** Hi, we are so touched by hearing such sincere and warm feedback and we so appreciate your love towards our app. We will keep working hard in the hope of providing you better product. Wish you good and keep following our app! Have an amazing day! ### 5/5 — GREAT! *2023-06-14* so easy to use great for beginners I loved it ### 5/5 — Not yet *2023-06-11* Still working at it. ### 5/5 — To Eato *2023-06-05* It’s absolutely perfect and amazing ### 5/5 — Best thing ever *2023-05-12* It actually helps eating problems n stuff and yea ### 5/5 — HEALTHY *2023-04-15* So I tried to eat healthy and when I do i burn fat and when I don’t I BURN and I don’t want that. I recommend this app 🔥. I try to reach my goal and I do but sometimes don’t. **Developer response:** Hi, we appreciate your wonderful and kind feedback and are so pleasant to hear that you love this app. Your compliment made all our efforts worthy. Keep an eye out for more features and content. Have an awesome day! ### 5/5 — My fasting *2022-12-02, version 1.1.5* Doing good so far **Developer response:** We are glad to hear that you are enjoying it. ❤️ ### 5/5 — Report writing *2022-11-13, version 1.1.2* Well this just may work for me! All kinds of little messages exercises, meditation notes & music to access as well prompts to drink… I think this could very well lead me to a successful weight loss & maintenance once I get to goal weight! So excited I happened across this application 😀 **Developer response:** Hi, thank you so much! It means the world to us ❤️ We will update our content and improve our app! Stay tuned! Looking forward and wish you keep fit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*