# eBest - Your Best Asia Grocer — user reviews > 50 indexed App Store user reviews of eBest by EBEST PTY LTD, rated 4.56/5 from 9 ratings. - Source: https://appshunter.io/ios/app/ebest-your-best-asia-grocer/id1462561698/reviews - App overview in markdown: https://appshunter.io/ios/app/ebest-your-best-asia-grocer/id1462561698.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (13 of 50) ### 2/5 — Stop keeping updating this app *2025-07-13, version 1.9.14* So annoying every time I use it I have to update it first 🙄.不要更新 更新个毛线啊更新 ### 5/5 — 好 *2025-02-10, version 1.9.11* 最近使用了eBest的服务，真的让我感到非常满意！首先，他们的平台界面设计简洁直观，操作起来非常方便，即使是新手也能快速上手。其次，eBest提供的产品种类丰富，品质也非常有保障，无论是日常用品还是电子产品，都能找到性价比很高的选择。最让我印象深刻的是他们的物流服务，下单后很快就收到了商品，包装完好无损，配送速度超乎预期。客服团队也非常专业，遇到问题时响应迅速，解答耐心细致。总的来说，eBest是一家值得信赖的电商平台，强烈推荐给大家！ ### 5/5 — 好👌 *2025-02-10, version 1.9.11* EBEST的服务真的很不错！无论是物流速度还是商品质量都让我很满意。客服也很耐心，回复迅速，解决问题高效。每次购物都能有很好的体验，值得信赖！以后还会继续选择EBEST！ ### 5/5 — Need English app *2025-01-23, version 1.9.10* I want English ver ! Everything is chinese so i can’t order properly ### 5/5 — 非常感谢 *2024-12-11, version 1.9.10* 作为一个新到的移民，非常感激有ebest这样的app可以解决几乎所有的生活所需，一站购齐！ ### 5/5 — 好评！ *2024-09-11, version 1.9.5* 东西很多很全，很方便，配送速度很快 ### 5/5 — 不错不错 *2024-09-11, version 1.9.5* 挺好的 ### 5/5 — adb *2024-09-11, version 1.9.5* best app in Au ### 4/5 — Very good app *2024-08-16, version 1.9.2* I use it since Covid and order once a week，happy so far ### 5/5 — 很好 *2024-07-20, version 1.9.1* 菜很新鲜，送货也快，熟客了 ### 5/5 — eBest *2024-07-10, version 1.9.0* This is the best app I have ever used! The food I ordered was very fresh and they packaged it very well, also the customer service was very good , they were very kind and friendly towards me.Nice!! ### 2/5 — Unprofessional customer service *2024-02-16, version 1.8.7* Customer service is unhelpful and has a bad attitude. Please at lease hire someone who knows what they are doing. ### 5/5 — 種類豐富服務好 *2023-12-11, version 1.8.5* 品項很多，新品上新的速度也很快，而且$39就能送到家，非常方便 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t access my account *2026-05-01, version 1.9.18* I wasn’t able to get into my account because all the verification code is never sent! ### 1/5 — 退平台了 *2024-12-16, version 1.9.10* 一直以来都在这个平台跟umall买东西，自从上次买了一箱椰子，坏了一半以上，卖家拒绝退款。劝退 ### 1/5 — 服务态度越来越差 *2024-12-16, version 1.9.10* 服务态度越来越差，没收到货就被自动确认收货，申请售后还被拒绝，垃圾到家了 ### 1/5 — 买的食品 到了发现是快过期的 *2024-09-27, version 1.9.7* 没有写清楚日期 到了还有两天过期 ### 1/5 — horrible service *2024-09-24, version 1.9.7* Service were made to deliver by 19:00 when it’s late and requires us to wait until 22:20 ### 1/5 — App not working *2024-08-04, version 1.9.1* 总是闪退，app is not working ### 1/5 — Disgusting experience won’t buy again *2024-04-19, version 1.8.7* I ordered 5 Japanese Meiji ice creams together with some other frozen food and groceries. The next day when I opened one of the ice cream, it was found to have a completely altered texture. It was a whole ice tub, and it melts directly into watery liquid. I googled and found out that this is most likely the result of it being refrozen after it had completely melted. Given it was apparent that this company cannot guarantee the quality of their frozen products, I contacted Customer support to ask to return all the frozen goods in my order and a refund. I couldn’t get anywhere even after a lengthy chat and providing photos. Their excuses are: 1. my request to return and refund is more than 24 hours after delivery of order; 2. The photo I provided doesn’t show “Ice block texture”, and I was not able to circle on the photos where exactly the “ice” is; 3. Frozen goods need to be thawed before requesting for return (I couldn’t really understand what they meant). Needless to say how unreasonable it is to expect customers to check all frozen food items within 24 hours of delivery, frozen food items is hard to tell whether it’s spoiled unless it’s consumed. The app does not allow uploading videos, so how can one demonstrate change of ice cream texture? The photos do show ice crystals, and an ice block sitting in a pool of melted liquid. But the fact that they refuse to understand and accept my explanation which should be common sense to any service provider that deals with grocery and food items, comes as an utter shock and disappointment. I certainly wouldn’t shop on this app ever again. ### 1/5 — THEY WILL SELL YOUR INFORMATION *2023-07-06, version 1.7.1* Do not use eBest. They were fabulous, especially during Covid lockdown. After the lockdown we stopped using them until two weeks ago, and straight away we started getting calls and messages from scammers! ### 1/5 — No good *2021-09-16, version 1.2.5* I have been told by eBest they stopped servicing my address because I have lodged a few quality/quantity complaints, even every complaint of mine was backed up by photos. ### 1/5 — 深夜才能送到 所有东西都不新鲜了 坏的送来 *2021-06-14, version 1.1.7* 叫eworse 吧 客服也恶心 ## Most praised reviews (10 highest-rated) ### 5/5 — 方便快捷 *2026-05-24, version 1.9.19* 特别喜欢在ebest上买东西，对我这个上班族十分友好，节省很多时间 ### 5/5 — 华超必备 *2026-02-02, version 1.9.18* 澳洲华人购买商品的好软件之一 ### 5/5 — awesome *2025-12-02, version 1.9.18* Really great app fast delivery amazing service and good variety !! I would recommend eBest to anyone for convenience and online Asian grocery service! ### 5/5 — Outstanding *2025-08-12, version 1.9.14* I’m so glad I found this site. The products are excellent quality and the delivery speed is fantastic. Recommended. ### 5/5 — Shopping essentials in Australia *2025-06-05, version 1.9.13* It can solve almost all my life needs, and it is cheap and convenient to deliver to your door. ### 5/5 — good apps *2025-05-30, version 1.9.12* good apps ### 5/5 — good *2025-05-30, version 1.9.12* good ### 5/5 — good app *2025-05-30, version 1.9.12* very convincent ### 5/5 — 来ebest *2025-05-30, version 1.9.12* 很不错 ### 5/5 — 好用～ *2025-05-27, version 1.9.12* 好吃～ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*