# Ebitcam — user reviews > 65 indexed App Store user reviews of Ebitcam by EBit Information Technology Co.,Ltd, rated 3.30/5 from 32 ratings. - Source: https://appshunter.io/ios/app/ebitcam/id1037729989/reviews - App overview in markdown: https://appshunter.io/ios/app/ebitcam/id1037729989.md - Rating breakdown: 5★ 14 · 4★ 3 · 3★ 3 · 2★ 2 · 1★ 10 ## What do users think of Ebitcam? Overall sentiment: negative **Pros** - 👍 Works with older iPhones - 👍 Good for basic use - 👍 Clear images and photos - 👍 Connects to WiFi easily - 👍 Works with personal hotspot **Cons** - 🐛 Crashes frequently - 🐛 App stops working - 🐛 Disconnects often - 🐛 Not working with latest iOS - 🐛 Cannot add camera - 🐛 Network errors - 🐛 Black screen issues - 🐛 Unreliable connection - 🐛 Laggy and slow - 🐛 Poor customer service - 🐛 Ads on paid product - 🐛 Dark mode flickering - 🐛 Pixelated video - 🐛 Motion detector issues - 🐛 Sound not downloading - 🐛 Footage not secure - 🐛 Server issues - 🐛 Offline issues - 🐛 iOS update breaks app - 🐛 Useless app - 🐛 Account not found - 🐛 Password reset fails - 🐛 Cloud storage fails - 🐛 Lost footage - 🐛 Network doesn't exist - 🐛 Replaced router no fix - 🐛 Cannot add camera again - 🐛 Does not connect to network - 🐛 Server down? - 🐛 Last update broke app - 🐛 Cannot see own footage - 🐛 Not compatible with iPhone 11 - 🐛 Takes forever to load video - 🐛 UI not fitting screen - 🐛 Version 8.1.1 worst - 🐛 Latest update broke app - 🐛 Unusable app - 🐛 No longer have use for app - 🐛 Nothing works without cloud - 🐛 Cannot connect to WiFi - 🐛 Garbage product - 🐛 Stopped showing history - 🐛 No history recorded - 🐛 WONT SEND NOTIFICATIONS - 🐛 Freezing live video stream - 🐛 Poorly translated instructions - 🐛 Rubbish app - 🐛 Screen does not rotate - 🐛 Annoying half screen advert - 🐛 Cameras slow - 🐛 Not fit for purpose - 🐛 Aggravating setup - 🐛 Only works with Ethernet - 🐛 Bad release - 🐛 Landscape mode issues - 🐛 Upside down view - 🐛 Notifications not working - 🐛 Crashes on install - 🐛 Needs a lot of work - 🐛 Camera did not alert - 🐛 Alerts on wind - 🐛 Night vision issues - 🐛 Not UK friendly - 🐛 Dreadful app - 🐛 Stopped sending notifications - 🐛 Crashes when opening camera - 🐛 Application crashes - 🐛 Unable to use mic properly - 🐛 Home swipe function issue - 🐛 Very basic app - 🐛 Small video with black - 🐛 Video doesn't fill screen - 🐛 Can't connect to phone WiFi - 🐛 Latest version freezes - 🐛 Requires force quit - 🐛 Crashes constantly - 🐛 Difficult to reset - 🐛 Defeats purpose - 🐛 Crashes on login - 🐛 Stopped working on iOS 12 - 🐛 App doesn't load remotely - 🐛 Website doesn't load - 🐛 Useless when out of WiFi - 🐛 Hard to navigate - 🐛 No longer takes photos - 🐛 Records in segments - 🐛 Hard to get info - 🐛 Reload app for snapshots - 🐛 Issue connecting on iPhone X - 🐛 App is frustrating - 🐛 Not recording as set - 🐛 Putting back old recordings - 🐛 Unreliable app - 🐛 Recent updates made trash **Commonly reported bugs** - App crashes on launch - App crashes during use - App disconnects frequently - App not compatible with latest iOS versions - Cannot add new cameras - Network connection errors - Black screen or blank screen displayed - Unreliable connection to camera - App is slow and laggy - Cloud storage download failures - Footage is lost or inaccessible - App shows incorrect or other users' footage - Motion detection alerts are inconsistent - Video stream freezes - Notifications are not sent - App does not load remotely - Website is inaccessible - App requires frequent reinstallation - App has display issues on specific devices (e.g., iPhone 11) - Audio playback issues - Night vision mode malfunctions - App freezes and requires force quit - Login failures - Account not found errors - Password reset not working - App requires Ethernet connection - Landscape mode display is broken - App stores old recordings - App does not record as set **Most requested features** - Fix iOS compatibility issues - Improve app stability - Enable sound download - Remove ads from paid product - Improve dark mode functionality - Increase video resolution - Fix motion detection issues - Secure user footage - Improve server stability - Allow viewing live camera on app open - Fix landscape mode display - Improve notification reliability - Fix microphone button placement - Allow video to fill phone screen - Improve app features - Add snapshot functionality - Improve remote access - Update app for UK customers ## Newest reviews (14 of 65) ### 2/5 — App needs updating……Constantly disconnects *2023-01-09, version 9.7.1* Bought in July worked great but last few weeks been having constant issues from constant disconnecting to my cam and memory showing images that are not mine !!! So if I can see someone else’s camera footage how am I supposed to feel safe knowing my footage is not secure . Again cam worked great up to these points but your servers are obviously struggling so please fix ### 2/5 — It can be a struggle. *2022-12-13, version 9.7.1* I have to close out every time I go to another app on my phone. If I don’t and I try to go back to it, it gives me a black screen or says network error. It didn’t use to do this but now it has for the past month. ### 2/5 — As a toy, it is great. Not for serious thing. *2022-11-23, version 9.7.1* It must be very close to wifi router or be connected via Ethernet to work. Video goes through router twice: to some remote server and back to you phone. So switch your phone on cellular data and turn wifi off. Thumbnails show not the motion event, but 15 seconds before. It’s hours to find event. Due to countles problems it kept me “entertained” lol. Now both cameras need to be restarted. Good for filming rats under deck. They survived two floodings! ### 1/5 — Ebitcam *2022-02-13, version 9.1.2* Useless app. Works when it wants. No reliable at all. ### 1/5 — Unreliable *2021-12-25, version 8.12.3* Worked great while in the house but the day we left it is sending motion alerts constantly and won’t let us connect, saying account not found but if we try to sign up again it says account exists. Password reset doesn’t work either. Just left with anxiety and a ruined holiday ### 1/5 — Was working until now. *2021-10-14, version 8.8.2* Keeps complaining that the network doesn’t exist, asking to check settings. I’ve verified the internet access and even replaced my router to no avail. Reinstalled the App and tried to setup another account. Is there another app that supports these devices? ### 1/5 — App is NOT WORKING!!! *2021-10-14, version 8.8.2* Up to a day ago the app was working great. Now I can’t even add the camera again. I’ve reset it and added a new ID name and new password and it does not connect to the network. It won’t even load the website either to get support that way. Nothing is working and it’s so frustrating. Phone is pointed at the camera when it makes that weird sound to connect it all. Connects to router and will not connect to the network. Is the server down for EBITCam???? ### 1/5 — Last update broke app 8/20/21 *2021-09-17, version 8.8.2* September 17 update did not fix this app! Latest update broke this app. Don't update! Looking for an update to fix this app! If you're running iOS 10.5 or below, do not update!!! DEVELOPERS PLEASE FIX! Once again on this date, app needs fixing please! Do not update! ### 1/5 — Bad reviews *2021-04-12, version 8.4.1* Sending product back due to bad App reviews ### 1/5 — App won’t work with IOS 14.4 *2021-03-19, version 8.3.5* I bought a camera online and tried for over an hour to set this up. The app locks up during the “sound connection”. Blank screen. Then crashes. All recommended wifi connectivity was correct. The app won’t let me connect the camera. I’ll return the camera and give a negative review on Amazon ### 1/5 — No *2021-03-13, version 8.1.1* It app used to work but once I updated my phone to iOS 14.4.1 I not longer get notifications alerts and every setting is turned on... ### 1/5 — Horrible service & horrible product *2021-02-25, version 8.1.1* All was fine until they came up with some stupid upgrade/ update. Instead of improving it it’s not worst. Lagging and take time to load. Service ask for phone version, what phone I use etc...funny part is later on after a week of continuous follow up they blame it on my internet provider and speed I have. I did mention the speed download is 1GB so why there is still a problem. No reply. Horrible product and horrible service. ### 1/5 — Not compatible with iPhone 11 screen *2021-02-23, version 8.1.1* Version 8.1.1 has screwed up the entire layout on iPhone 11. Takes forever to load the video and the user interface doesn't look as fitting the screen perfectly. ### 1/5 — Everything was fine until the version 8.1.1 *2021-02-23, version 8.1.1* This version is worst!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work with iOS 18 or above *2025-03-02, version 11.11.1* Beware … app works well with earlier iPhones and iPads but not with iPhone 16 nor latest iPad Pro M4 with iOS 18 or above ### 1/5 — Doesn’t work at all *2025-02-25, version 11.11.1* Waste of money, I could not add the camera on the app. ### 1/5 — App crashing *2024-12-07, version 11.11.1* Using the app to view cam on Thursday evening and it crashed, now won’t open just crashes ### 1/5 — Tossed Camera in garbage *2024-09-09, version 11.6.1* Stopped working and after hours of trying i gave up and threw it all in the garbage. ### 1/5 — This app stopped working several times *2024-07-25, version 11.1.1* I have had an Ebit Trailcam for a year. It’s buggy as much as their app. It often has disconnected from the app so I have to reinstall it. I am reading how others giving low ratings of the app about how hard it is to get it to work and see no responses from the company. If “Made in China” means only poor quality products and services, how is that country going to survive economically? They need to build better products and service. ### 1/5 — No *2023-04-04, version 10.3.3* Why is there ads on a product I’ve already paid for? I shouldn’t have to see an ad everytime I want to view my camera. That’s ridiculous. ### 1/5 — Cloud storage - Very poor customer service *2022-09-13, version 9.7.1* I recently purchased cloud storage. But when I try to download , it fails. Have written to support but looks like the mailbox is unmonitored. Feeling disgusted as the footage is now lost. ### 1/5 — Total waste *2022-08-04, version 9.7.1* Never guaranteed when it will work and if it will record on loop and when i needed it most ie going on holiday it’s gone off line even though all my other smart devices are working well so it’s not my Wi-Fi. Will be looking to replace asap. ### 1/5 — App does not work *2022-05-23, version 9.3.2* Every time there is an iOS update this app doesn’t work. You can’t change your settings, cloud or anything. Developer please fix in a more timely fashion. ### 1/5 — Absolute crap *2022-03-12, version 9.1.2* Too slow and laggy If you got a Device that uses this app just get a refund now ASAP it’s the worst app I’ve ever used ## Most praised reviews (10 highest-rated) ### 5/5 — I Love it *2021-03-24, version 8.3.7* I found an easier way to connect to the cam. It was so much easier to connect the camera to my personal hot spot 1st, then found it in the local search folder in the app. I then open the camera options and searched for my provider WiFi set up the connection then added it to my profile. ### 5/5 — 2021 Still Great! *2021-01-18, version 7.11.6* Today is my first time using this app/camera. So far it has been great! No glitches or freezes like all the other comments. I am using iPhone 6plus I got this camera used for free and finally hooked it up now. Everything is in good working order. I receive alerts when the time is set correctly, it records video and screenshots. I am really impressed so far and considering buying more cameras! ### 4/5 — It’s a bit quirky at times, but hey so am I!😛 *2023-03-30, version 10.3.3* I bought one of these cameras years ago, & have used it only a little here & there until the past few months or so where I set it up in my living room & while yes it did take a bit to figure out how to connect it, for the most part both the app and camera have been working great for me & I just use my own sd card for recording & watnot, also have not found there to be much if any lag on the notifications at all, which I like to turn on at night &/or when I go into my room and watch movies bc old buildings can make it feel like someone is in ur place when in fact it’s down the hall or just the pipes making noises so I really appreciate being able to check the feed anytime as it helps me feel more safe & secure which is really all I need in a “security” camera right? Haha One thing I don’t like though is that the camera doesn’t seem to want to function properly in dark mode like at night with all the lights off so it just ends up repeatedly flickering & extremely pixelated, which then sets off the motion detector like crazy, so now I usually just leave my living room lamp on through the nite and it works totally fine on either mode that way, so I’d still say it was definitely worth the little I paid for it years ago! 😊 Next time I decide to buy another camera tho I’m for sure getting at least 1080p bc 720 just doesn’t allow you to close in too much to see details like I’d prefer. ### 4/5 — Perfect for homeowners *2022-07-25, version 9.7.1* The app is working good, camera doesn’t need strong internet connection. I have 3 cameras and all working great. It would be nice if the device lost when you first open the app can show live camera instead of going in for each camera to see. ### 4/5 — Good quality camera *2021-07-08, version 8.5.3* No sound though, how do I fix this? ### 4/5 — Ios 13 *2019-06-22, version 6.5.1* Not support ios 13 ### 4/5 — App was great *2018-09-23, version 5.8.1* Stopped working on iOS 12 on iphone XS ### 4/5 — Issue with iPhone x *2018-05-13, version 5.3.1* Works fine on iphone SE and 7, but always have issue connecting to cameras on iPhone x. ### 3/5 — Sound doesn’t download on videos *2023-05-15, version 10.4.2* I’ve toggled many things and I can’t get the sound to download with the video. ### 3/5 — it’s ok *2022-12-04, version 9.7.1* does the base job, fails in many areas, like playing camera sound on your phone speakers instead of plugged in earbuds --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*