# EBL SKYBANKING

> Mobile banking app for EBL customers with location services and financial management tools. (iPhone/iPad app by Eastern Bank PLC..)

- Source: https://appshunter.io/ios/app/ebl-skybanking/id1171655193 (this page in markdown: same URL + `.md`)
- Developer: [Eastern Bank PLC.](https://appshunter.io/developer/846620016)
- Category: Finance
- Price: Free
- Rating: 3.22/5 from 255 App Store ratings · 58 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 83 MB
- Languages: English
- Released: 2016-12-26
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ebl-skybanking/id1171655193/reviews.md

## What is EBL SKYBANKING?

EBL SKYBANKING App can be used by anyone with a smartphone or tab for locating EBL365s, branches, product and service information along with Augmented Reality features.

Services for EBL customers include - Account and Card Information, Biometric Login, Fund Transfer using any EBL account and card, Utility Bill Payment (BTCL, DESCO, DPDC etc.), instant mobile top-up, fund transfer to bKash, EBL ZIP and Benefit Partners Information, Positive Pay Instruction, Meet & Greet and Other Service Requests and many more.

You can use your EBL Debit/Credit/Prepaid Card or Account information for 1st time Enrollment of SKYBANKING from anywhere, anytime, without visiting EBL branch.

EBL SKYBANKING ensures highest level of security with 2 Factor Authentication that allows secured fund transfers.

For any query about SKYBANKING services, you can mail us at ibanking@ebl-bd.com

## Key features

- Locate EBL365s and branches
- Augmented Reality features
- Account and card information
- Biometric login
- Fund transfer
- Utility bill payment
- Mobile top-up

## What do users think of EBL SKYBANKING?

Overall sentiment: negative

**Pros**

- ⭐ Smart and helpful app
- 🚀 Efficient app
- 👍 Bill pay convenience

**Cons**

- 😞 Worst customer service
- 👎 UI abomination
- 😩 Annoying forced password changes
- 😵 Confusing hamburger menu
- 🟡 Yellow UI massacre

**Commonly reported bugs**

- 🐛 Mobile number update bug
- 🐛 Face ID login not working
- 🐛 Infinite loading screen on Face ID login
- 🐛 App crashes when checking last 5 transactions
- 🐛 Login button misleading
- 🐛 Swiping gesture issues
- 🐛 Transaction list not updating quickly
- 🐛 Transaction data format error
- 🐛 Transfer to Bkash showing error and auto logout
- 🐛 Cannot pay CC bill
- 🐛 Face ID not working after password change
- 🐛 Biometric login issues
- 🐛 Fingerprint login not working after update
- 🐛 Cannot install app
- 🐛 NPSB service off
- 🐛 Cannot open bank account
- 🐛 Facial recognition failed
- 🐛 No OTP received
- 🐛 Touch ID not available/working
- 🐛 Green buttons not working
- 🐛 Device not recognized after update
- 🐛 Beneficiary list missing/lost
- 🐛 Cannot add biometric
- 🐛 Accept/decline page stuck
- 🐛 Login ID input problem (numeric only)
- 🐛 Save info button missing
- 🐛 Alpha-numeric customer ID input problem
- 🐛 Biometric login issues after update
- 🐛 App stops working on features
- 🐛 Source account selection disables
- 🐛 Pay Bill button crashes app

**Most requested features**

- Improve UI/UX for smaller screens
- Add utility bill payment option
- Allow viewing more than last 5 transactions
- Improve transaction details
- Implement Face ID login
- Add dark mode option

## Recent user reviews (10 of 58)

All indexed reviews: https://appshunter.io/ios/app/ebl-skybanking/id1171655193/reviews.md

### 3/5 — About account information

*2024-03-26*

I’m trying to update my mobile number it’s not working after given account number auto comes out from app please fix the bug asap.

The bug still there please update the app

### 3/5 — About account information

*2024-03-14*

I’m trying to update my mobile number it’s not working after given account number auto comes out from app please fix the bug asap

### 3/5 — Face ID login not wokring

*2024-02-24*

EBL was asking me to change my password. After successfully changing the password, I can only log in using my ID and password; Face ID is no longer working. If I try to log in with Face ID, it gets stuck at an infinite loading screen.

### 4/5 — Small screen issues

*2024-02-02*

Please take a look at the font and the overall size of the UI elements for phones with smaller screens such as the iPhone SE 2016 and I’ll change my review to 5 stars. Thank you :)

### 1/5 — Worst customer service ever

*2023-12-11*

EBL has the most worst customer service of Bangladesh, I was contact customer care 4/5 times and also visit a branch for solving a problem about overcharged. Finally try their complaint/Query cell. But the customer care service all the time avoid me and not solving the problem.

### 2/5 — Disappointed

*2023-11-28*

I’ve been trying to transfer fund to other bank but the app keeps on showing the window to add beneficiary account even though I’ve added that!! Tried several times but didn’t work! Please fix this bug/ glitch or whatever it is!

### 1/5 — UI/UX abomination

*2023-10-24*

this app user interface and overall experience is an ui abomination. i would request you guys to have a look at other banks app like scb, city, brac etc. think from an users perspective and ease of use. Looks more like a forced adoption of online banking. for inspiration you guys can have a look at bkash as well. You guyz claim to be the best retail bank! Shame that you dont even understand user experience design. who cares about a lot of functionality, instead do leas and do them well enough.

### 3/5 — Gesture doesn’t always work on iOS

*2023-08-30*

The following issues need to be fixed:
- Swiping in the left edge of the screen doesn’t always navigates to the previous screen
- The hamburger menu is confusing, seems like a menu, but the action is back press
- App crashes when checking last 5 trxs, may be a null pointer exception
- The UI is not clean. Even the login button is misleading. I tapped the login text on the top thinking that it’s the login button, where a share icon is used for login action.
- There’s more…

### 1/5 — Can’t see more than last 5 transactions and limited access

*2023-01-01, version 3.3.0*

EBL sky app has very limited features and I can see only last 5 transactions on my account that’s very annoying. Developer should looked into this and borrow some features from Citytouch (City bank)app how convenient that app is.

### 3/5 — Please fix transaction list

*2022-09-20, version 3.2.9*

1) It takes too long for transactions to appear. 2) The app only shows last five transactions & 3) the transactions are not detailed at all. Please fix this. Please change it to more than 5 transactions & atleast enter who made the charge & post the transactions quicker. Your transaction section is not sufficient to say the least and needs improvement as soon as possible. We are in year 2022.

**Developer response:** Dear Sir, Greetings from Eastern Bank Ltd. We apologize for the inconvenience that you are experiencing and requesting you to visit our EBL Skybanking web version (https://skybanking.ebl-bd.com) for download your account statement as per required timeline. For any queries regarding Skybanking, please write to us at ibanking@ebl-bd.com from your registered email address. Thank you.

## Frequently asked questions about EBL SKYBANKING

### What can I do with the EBL SKYBANKING app?

The app allows you to locate EBL branches and ATMs, access product and service information, and use augmented reality features. EBL customers can manage their accounts, transfer funds between EBL accounts and to bKash, pay utility bills, perform mobile top-ups, and more. It also offers biometric login and secure fund transfers with 2-factor authentication.

### How do I enroll for EBL SKYBANKING?

You can enroll for SKYBANKING for the first time using your EBL Debit, Credit, or Prepaid Card information, or your account details. This can be done from anywhere, at any time, without needing to visit an EBL branch.

### Is the EBL SKYBANKING app secure?

Yes, the app ensures a high level of security. It implements 2-Factor Authentication, which is crucial for securing fund transfers. Biometric login options are also available for enhanced user convenience and security.

### What types of bills can I pay through the app?

The app supports utility bill payments for various providers, including BTCL, DESCO, and DPDC, among others. This allows you to conveniently manage and pay your essential bills directly from your smartphone.

### What are the compatibility requirements for the EBL SKYBANKING app?

The app is designed to be used by anyone with a smartphone or tablet. Specific operating system version requirements are not detailed in the provided description, but it is generally compatible with most modern smartphone and tablet devices.

## Version history (last 5 releases)

### 3.3.2 — 2024-01-16

- ⁠Personal Information Update (Mobile Number, Email Address, Mailing Address)
- ⁠Freelancer Account Fund Transfer (USD to BDT)
- ⁠Eastern Bank PLC.
- Binimoy Alias
- ⁠Bug Fixes

### 3.3.1 — 2023-12-18

- ⁠Personal Information Update (Mobile Number, Email Address, Mailing Address)
- ⁠Freelancer Account Fund Transfer (USD to BDT)
- ⁠EBL PLC.
- ⁠Bug Fixes

### 3.3.0 — 2022-11-07

- Binimoy Fund Transfer
- Bangla QR Payment
- Minor bug fixing

### 3.2.9 — 2022-07-15

- WASA Bill Payment.
- DESCO Prepaid Bill Payment.
- NPSB transaction fee impose.
- Minor bug fixing.

### 3.2.8 — 2022-05-11

- Instantly Add Money to your EBL account from other banks’ local Visa or Mastercard cards (BDT only).
- Pay U.S. Visa fee instantly.
- View Passport Endorsement status.
- View EMI status for Easy Credit, Want2buy and Zip.
- Explore Power Banking features.
- Minor bug fixing.

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## More apps by Eastern Bank PLC.

- [EBL Access](https://appshunter.io/ios/app/ebl-access/id846620013)
- [peoplEBL](https://appshunter.io/ios/app/peoplebl/id6444247829)
- [EBL SKYBANKING](https://appshunter.io/ios/app/ebl-skybanking/id6502906388)
- [EBL Connect](https://appshunter.io/ios/app/ebl-connect/id6756068766)
- [EBL Perfometer](https://appshunter.io/ios/app/ebl-perfometer/id6756719091)

All apps by Eastern Bank PLC.: https://appshunter.io/developer/846620016

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*