# ebtEDGE — user reviews > 532 indexed App Store user reviews of ebtEDGE by FIS, rated 1.80/5 from 4,183 ratings. - Source: https://appshunter.io/ios/app/ebtedge/id1398046228/reviews - App overview in markdown: https://appshunter.io/ios/app/ebtedge/id1398046228.md - Rating breakdown: 5★ 586 · 4★ 160 · 3★ 155 · 2★ 279 · 1★ 3,003 ## What do users think of ebtEDGE? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Protects benefits from theft - 👍 Convenient features like freezing/unfreezing card **Cons** - 🐛 Frequent crashes and login issues - 🔍 Registration and account recovery problems - ⚠️ Inconsistent and unreliable performance **Commonly reported bugs** - App not loading or updating properly - Account information not displaying correctly - Inability to register or recover account **Most requested features** - Biometric login support - Automatic balance alerts and notifications - Improved customer support and troubleshooting ## Newest reviews (19 of 532) ### 1/5 — Unfortunately it doesn’t work *2026-08-02, version 2.3.6* This app doesn’t work for the new ebt cards😑 ### 1/5 — Register button will not highlight! *2026-08-01, version 2.3.6* Register button will not highlight! ### 1/5 — App review *2026-08-01, version 2.3.6* When an iOS app doesn’t fit properly on my phone screen, it signals poor UI/UX. And poor UI/UX can suggest a weak team, which may also lead to future security issues. Good products should have good design, not just to respect users, but because it’s essential today. ### 1/5 — Bad app. *2026-08-01, version 2.3.6* The app doesn’t work. It won’t allow you to even get past the loading page. And that was my third time downloading it. ### 1/5 — La peor aplicación *2026-07-28, version 2.3.6* La peor aplicación que he usado, no me deja restablecer mi contraseña, porque me pide las preguntas de seguridad, las que no recuerde a tratar de poner no son las que corresponden y no me da otra opción de cómo poder cambiar la contraseña qué aplicación más mala a esta no me gusta ### 1/5 — Frustrations *2026-07-26, version 2.3.6* This app sucks signing in is like pulling teeth from a drunken whale it has no way of support and the only support it provides is “check out this page 🥴” of how to make an account so frustrating not user friendly good if it worked but it suck’s ### 2/5 — Errors *2026-07-26, version 2.3.6* When I want to check what I have left for some reason it always says error and then I can’t check what I need to get, sometimes it doesn’t let me log in the whole day I’ve had to change my username and password because for some reason it gets lost and can’t get back in. I wish that was fixed because it has started to get annoying. ### 1/5 — App doesn’t load *2026-07-25, version 2.3.6* Downloaded the app never loaded up ### 1/5 — Terrible app *2026-07-25, version 2.3.6* Not Efficient, can’t activate my card because it won’t let me scroll down. Lots of glitches were I have to keep exiting the app because it gets stuck on the loading screen. ### 2/5 — The screen isn’t calibrated properly *2026-07-23, version 2.3.6* I can’t click on the “add” option to get past the security questions because the screen cuts off and won’t even allow you to scroll to that section. Who designed this thing? ### 1/5 — Impossible to use *2026-07-22, version 2.3.6* After entering information for getting an account, I had to set up security questions and then couldn’t click the button to submit because it went below the screen. It’s impossible to use. ### 1/5 — Money stolen *2026-07-18, version 2.3.6* I had my card locked with this app and my card was hacked and unlocked and pin changed and it happend to two other women in my state now tge new is interviewing us!!!! ### 1/5 — Denied Access *2026-07-16, version 2.3.6* I not sure what is going on but I’m not able to login to my account I keep getting the access denied authentication failed message ### 1/5 — App not working, UPDATE 2: EBTEDGENEW is now a working app *2026-07-15, version 2.3.6* For many months app hasn’t opened, is stuck in initial scroll mode. I now need to remove my card online restrictions due to serious health issues where I must have groceries delivered so need instacart. After many back and forths between local SNAP and FIS cardholder services (the latter who initially misdirected me to SNAP office), I found out I can change through app however this app isn’t working!!! Hasn’t been opening for months and they aren’t hearing me. Currently a number of emails (no name or number of rep given in email) with ebtedge to get THEM to change for me, but they aren’t reading my email, just giving me a new temporary passcode to login, etc. I’m in tears. I was forced to shop locally with card and had a medical event and don’t want that to happen again. UPDATE. Local SNAP office rep was able to get a live rep from ebtedge online and she couldn’t help me change restrictions, referring me to website if app didn’t work; thankfully local SNAP rep was awesome and did this WITH me as I’m older and not so facile any more with digital stuff any more. I still can’t access this app, so use another out of state app to monitor my EBT balance and activity since the only one I’m to use here in Chittenden County, Vermont is a dud. At least my restrictions are now as I want them. Vermont needs to call them out. ### 4/5 — Adding card not work show error *2026-07-14, version 2.3.6* After register in the app tried to add my card give error even if all information is correct. ### 1/5 — WORSE APP *2026-07-10, version 2.3.6* It’s simply impossible to sign up because the final button is positioned underneath a panel that covers it 🙈—you just can't click it. ### 1/5 — This app is so bad *2026-07-10, version 2.3.6* It is poorly designed why would you place the cancel button where the resister button is supposed to be ### 1/5 — Cannot complete registration *2026-07-10, version 2.3.6* Can’t complete registration past the security questions page because the submit button on that page gets buried at the bottom and you cannot click on it. ### 1/5 — Up until recently was working great *2026-07-06, version 2.3.6* Like the title states. Until recently this app was working great. They said there was a new app, downloaded and guess what?! It says that it doesn’t work in my state! So what’s the point of telling people to download the new app if it’s not going to work and the old app doesn’t work?! ## Most critical reviews (10 lowest-rated) ### 1/5 — I can't log in *2026-08-13, version 2.3.6* I downloaded the app because the site told me to and now I lost my entire log in, I cannot log in AT ALL! My whole account is LOCKED! ### 1/5 — Pointless *2026-08-12, version 2.3.6* You can’t even make an account on iPhone. It blocks the add button on the secret question screen so it is impossible to complete the process. What a joke of an app. ### 1/5 — This is a joke *2026-08-11, version 2.3.6* You can’t even create your damn account on this joke of an app. I keep trying to “add” my security questions ### 1/5 — Does Not Allow Registration *2026-08-09, version 2.3.6* After D/L you need to register. Doing everything correctly the “register” button stays grayed out and cannot get past this most important step. Trash! ### 1/5 — EBT edge app *2026-08-09, version 2.3.6* Doesn’t work says my card info wrong security code issue. I can call and get my balance without a problem. He ### 1/5 — Login issues *2026-08-06, version 2.3.6* Worked for a few days, now it keeps saying invalid credentials. I tried calling but it’s a big circle jerk. ### 1/5 — Sub par *2026-08-06, version 2.3.6* They tell you to set up this account and it doesn’t work. It keeps showing an error screen. Every time I open the app I came here to see if there was an update and there was not so it is subpar at best. ### 1/5 — I like the wic2go way better *2026-08-04, version 2.3.6* Absolutely not I do not like this app at all and they need to bring back the wic2go app !!! ### 1/5 — Poorly supported app *2026-08-03, version 2.3.6* Does not support multiple languages even as common as Chinese. Screen resolution is awful. Users have to scroll to the right to click the login. This is not designed for older people. ### 1/5 — Typical government junk *2026-08-02, version 2.3.6* App is just a wrapper to their website which does not work. Typical government lowest bidder garbage. ## Most praised reviews (10 highest-rated) ### 5/5 — This is the state approved *2026-08-08, version 2.3.6* App, stop giving info to others ### 5/5 — Never had any issues with this app *2026-06-20, version 2.3.6* Like I was saying never had any issues with this app ### 5/5 — Works *2026-06-16, version 2.3.6* It’s fine and does what it should. I guess it was buggy once, and I did have trouble figuring out that I didn’t have a preset password and instead needed to make one even though it indicated otherwise, but the app works fine for me. I use Face ID to open it. I like that I can see when funds are preloaded/allocated. Never had a problem. ### 5/5 — Best app *2026-05-10, version 2.3.6* THIS APP IS THE MOST SECURE APP FOR EBT!! PLEASE DO NO TO USE PROPEL APP they can easily hack and steal your EBT MONEY AND INFO!!! ### 5/5 — Worst App & Worst Customer Service *2026-05-04, version 2.3.6* Go to reset password, I was shown four accounts my email address is linked too. I was asked which account do I need a password reset! I explained there should only be one and which one it was. I also asked for the other SCAMMING ACCOUNTS be deleted or deactivated. I was then told I only have one account, yet I am seeing three scamming accounts with miscellaneous usernames. If my benefits get stolen or my emails hacked, then I'll know this app did it to me. ### 5/5 — Issues *2026-04-10, version 2.3.6* I have had no issues with this app up until 4 days ago.. not whenever I get on it to check balances etc it has an white label error page so not sure if it’s just a me thing or if the app isn’t working for a lot of people ### 5/5 — Great *2026-03-06, version 2.3.6* I check my ebt balance and track my purchases on this app. It even tells me how much my account will be deposited next month a few days before the beginning of the month. ### 5/5 — Edged Up ! *2026-02-16, version 2.3.6* Locking Out The Creeps! Edge Works! ### 5/5 — sosnar *2026-02-16, version 2.3.6* Brooklyn @11224 ### 5/5 — works fine *2025-11-05, version 2.3.5* i registered my sun bucks account and it all went smoothly. not sure what the other reviews are about. easy to set a pin and stuff --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*