# EBTH — user reviews > 238 indexed App Store user reviews of EBTH by Everything But The House, rated 4.80/5 from 24,869 ratings. - Source: https://appshunter.io/ios/app/ebth/id974740086/reviews - App overview in markdown: https://appshunter.io/ios/app/ebth/id974740086.md - Rating breakdown: 5★ 22,039 · 4★ 1,763 · 3★ 487 · 2★ 164 · 1★ 416 ## What do users think of EBTH? Overall sentiment: mixed **Pros** - 👍 Great app for finding unique items - 🚀 Easy to use app and website - 💎 Lots of great finds at good prices - 📦 Well-packaged items - 🔍 Detailed item descriptions and photos **Cons** - 💰 Expensive and inconsistent shipping costs - 🕰️ Slow shipping times - 🔍 Lack of transparency in item condition and descriptions - 🤖 Concerns about potential bid manipulation - 🔢 Hidden fees and charges - 🤔 Inconsistent customer service **Commonly reported bugs** - App crashes and freezes frequently - Inaccurate location and pickup information - Issues with app notifications and alerts **Most requested features** - Improved search and filtering options - Better size and condition information for items - Ability to combine shipping for multiple purchases - More transparency in bidding process - Streamlined returns and refunds ## Newest reviews (20 of 238) ### 2/5 — Bring back the old version! *2026-06-14, version 6.0.6* Ugh. I used to love this app, but the recent redesign makes the user experience so frustrating. It's slow, difficult to navigate. ### 1/5 — Horrible new user interface-WHY? *2026-06-11, version 6.0.6* Wow- this is a new pandemic with apps. You took something that was wonderful, intuitive and extremely user friendly and completely trashed it. I no longer visit the app or bid on items. The images are dinky, the images don’t load, navigation blows. I used to look at EBTH auctions everyday with my morning cup of coffee-now, it’s a hard pass. Shame on whatever “genius”/ AI lover thought this was the move that would generate more interaction or business or synergy with your website. Do the right thing and ditch this version-go back to the previous. Stop hating on your customers. Won’t be back until you fix it- ### 2/5 — App is Ruined *2026-06-08, version 6.0.6* The app is more like a webpage now than a functioning app. Everytime you click on an item, then go back, it takes you to the top of the page. There are no page transitions. It’s unusable now. ### 1/5 — App redesign is terrible please revert back *2026-06-03, version 6.0.5* The current app update to simply load the website is awful—the previous version of the app was great and is not improved by this update. The product imagery in list view is all so low res nothing looks appealing and the new UI looks very shoddy and amateur. Load times are slow, and you’ve wasted so much screen real estate with the ugly prompt to sell with EBTH. Product detail pages are a righteous mess; absolutely flooded with unnecessary links/text/buttons and herky jerky scroll animations. Can you please go back? ### 1/5 — Updates are a downgrade *2026-06-02, version 6.0.5* The thumbnail quality of the items is so LOW now! Makes quick searching impossible, to where it’s not worth it. We want to SEE the items we’re gonna bid $$$ on. ### 3/5 — App update *2026-05-31, version 6.0.5* Awful update. Everything about it is bad. ### 1/5 — Horrendous Update *2026-05-31, version 6.0.5* The updated app is horrible and essentially is like using a browser within the app. The old version was great and easy to browse (which I did almost daily) now I don’t even shop EBTH because I hate the app so much. ### 1/5 — Bad Overhaul - Mediocre Web App *2026-05-31, version 6.0.5* As others have mentioned, the previous app used to work fine with only a few quirks that weren’t great. It seems like they’ve just replaced the actual app with the mobile site in a wrapper. It didn’t fix any of the quirks, added several more, is super slow, not intuitive at all, and just overall feels like they decided they could cut costs at the expense of their customers. Hopefully whatever accountant and middle manager decided this was a good idea gets fired and someone that actually understands what they’re doing and how to calculate the costs vs benefit of a functioning app can fix this. They also used to combine shipping costs on multiple items purchased from the same auction and had several more locations. So the cutting customer service and what the business offers as a cost saving measure is unfortunately not a new thing and maybe just signals that the company doesn’t have the management it needs to succeed and is continuing in the wrong direction. Hopefully they get it figured out. If not I’m sure someone else will be along to try to fill the market gap. It’s not like it’s a challenging business model. It shouldn’t be so hard for them. ### 1/5 — Hate the update *2026-05-30, version 6.0.5* The new app interface is just their website. It’s painfully slow and impossible to use. I’ve purchased easily thousands of dollars of items from ebth in the past and I’ve deleted the app. Will never use again unless they fix it. ### 1/5 — Many recent problems *2026-05-29, version 6.0.5* Cross platform compatibility is lacking. Some functions don’t work or simply don’t even show up depending on whether you use a phone or a tablet. Also, there are now useless advertisements for their own site that are simply unneeded and get in the way of trying to navigate. Finally, the menus at the top and bottom of the screen take up too much space and make the site cluttered. ### 2/5 — New app stinks :( *2026-05-24, version 6.0.4* I used this app almost every day for 8 months until the update. It’s really bad. It’s like being on a browser in an app. So disappointing. I get the old app needed some updates, but this is so much worse. So sad to be losing one of my favorite platforms ### 1/5 — Used to be great… *2026-05-24, version 6.0.4* Confused about what’s going on with the app lately? It used to be great, but now it’s almost like I’m trying to operate the app in a browser (even though I’m not). I’ve signed in several times and anytime I go to a new page it makes me log in again. So frustrating when you’re trying to shop but it doesn’t remember your account. The old app was great, not sure why they changed things but it’s terrible right now. ### 1/5 — New update is awful *2026-05-23, version 6.0.4* Why did the update just turn the app into a bad website portal… I miss the actual app!!!! This update doesn’t show shipping costs up front, and is so difficult to navigate!!! ### 1/5 — HORRIBLE *2026-05-18, version 6.0.4* Where did the “APP” go? This is a browser window disguised in an app. Absolutely useless. The old app was great!! Easy filters, navigations and searches. Dear Developers, Please READ THE REVIEWS and RETURN us to the APP. ### 1/5 — Horrible update *2026-05-17, version 6.0.4* Please bring back the old interface. New update goes directly to website, making everything more difficult especially for bidding. Saved items disappear. What a mess! ### 1/5 — App update *2026-05-16, version 6.0.4* Genuinely one of the worst updates I’ve ever seen. I would go on this everyday and got so frustrated I deleted the app. Guess yall don’t want my money bc I can’t buy stuff from an app I can’t even stand to be on. It’s ludicrous. Whoever made this decision should be demoted from these kinds of decisions on the future, bc I genuinely don’t think I can use the app anymore and for what? It was so good before. ### 2/5 — Horrible *2026-05-15, version 6.0.4* Longtime EBTH user and this new app update has basically made it useless. ### 1/5 — Your ux person needs a new career *2026-05-15, version 6.0.4* Your app was so much better than the website version. I had to check I was in the app and not in a browser window. I can’t even use the app anymore. Horrible redesign does not begin to describe what was done. I feel like it’s simply an iframe of the website, with ads. Absolute trash implementation. Good luck. ### 1/5 — New version is awful *2026-05-14, version 6.0.4* Where’s the old app go? The new app is absolutely awful. Have literally stopped using EBTH entirely at this point because of how clunky, slow, and archaic it is. ### 1/5 — Scammed by Shipping *2026-05-14, version 6.0.4* Terrific place to buy, as long as you make sure you only win one thing. Every single item won is shipped separately, and charged separately, regardless of size. I won literally 5 coins within 10 minutes, but they charged $35 EACH to ship. Yes, $175 shipping for 5 coins weighing 1/2 ounce each. Their excuse is everything is pre-packaged for fast shipping. Except, these are small 4x4 boxes, nothing is stopping them from putting the boxes in a bigger box. $50,000 spent here in the past, and they don't care. Also noticed recently almost everything is sold as individually as possible, when they used to have lots of groups, so brain-dead management must have made this part of their business strategy, since they also charge a fee per item. Avoid. ## Most critical reviews (10 lowest-rated) ### 1/5 — Step backward !! *2026-07-24, version 6.0.7* This used to be a very user friendly app and website . The redesign is not pleasing and the app and website are both now very clunky and hard to use ! ### 1/5 — User Interface Issues *2026-07-21, version 6.0.7* The revised user interface is horrible and makes me not want to use the app. I frequently scrolled through EBTH but stopped because of the interface - I just checked to see if it had improved (it hasn’t) so I will likely stop using it again ### 1/5 — Most recent App update is awful *2026-07-16, version 6.0.6* I’ve used this app for years with no issues. However, I cannot explain how awful the most recent app update is. It makes the entire user experience so much more difficult and the app such a headache to navigate. I’m begging the team to please reverse the updates to be more similar to the old version. ### 1/5 — Horrible update *2026-07-13, version 6.0.6* Bring back the old app. This new web based app is the worst. ### 1/5 — Many recent problems *2026-07-08, version 6.0.6* Cross platform compatibility is lacking. Some functions don’t work or simply don’t even show up depending on whether you use a phone or a tablet. Also, there are now useless advertisements for their own site that are simply unneeded and get in the way of trying to navigate. The photos take forever to load. Finally, the menus at the top and bottom of the screen take up too much space and make the site cluttered. ### 1/5 — Bad update *2026-07-08, version 6.0.6* The latest version that makes it a web page and not an app is really terrible. Not a positive change at all. ### 1/5 — Bring back the old app *2026-06-30, version 6.0.6* The new interface is so bad ### 1/5 — Worst interface update ever *2026-06-30, version 6.0.6* Not sure if this saves them money or what but this is such a bad experience ### 1/5 — New Version Is Horrible *2026-06-29, version 6.0.6* So this is just a web browser in an app? I almost have no words for how bad this version is. Long time ebth user, and this new version is such a disappointment. It’s like the UX was designed to be as inconvenient as possible. I’m deleting the app after I finish writing this review, because browsing this app is genuinely such a bad experience. ### 1/5 — Interface WAS good, now Terrible *2026-06-24, version 6.0.6* When I first started using the app a few months ago it was great. Now the app displays more like a mobile web page than an app and I can’t find anything I’m looking for. Where are my saved searches? The navigation setup is terrible. Not sure what’s happening but it’s impossible to navigate. ## Most praised reviews (10 highest-rated) ### 5/5 — Horrible *2026-05-11, version 6.0.3* Others have already said it, just adding my vote. ### 5/5 — Love this auction site! *2026-03-22, version 5.5.19.4478* I think I love it too much. LOL Happy with everything I have won the bid on. The company is great to work with. ### 5/5 — Great deals *2026-03-09, version 5.5.18.4466* I’ve never been disappointed with whatever I bought ### 5/5 — Challenging *2025-10-08, version 5.5.12.4419* Always fun and challenging! Makes my heart beat rapidly! ### 5/5 — EBTH offers the best quality *2025-05-30, version 5.5.9.4210* I joined EBTH for the high caliber, beautiful items for sale. The company’s service is also second to none. Best auction site for finding once in a lifetime items. ### 5/5 — Good prices on quality stuff 😊. *2024-08-04, version 5.4.17.4198* I’ve bought some cool stuff on this site for a fraction of the prices new. Coats, purses and a nice watch. I’ve been please with how they were represented. ### 5/5 — EBTH a great place to shop and sell *2024-06-16, version 5.4.12.4192* I have been a regular seller and buyer on EBTH for over 10 years. ❤️ it. ### 5/5 — Terrific! *2024-04-22, version 5.4.9* ♥️EBTH! Long time customer! They do it right♥️ Terrific Customer Service but sad that we don’t have Lexington location anymore. ### 5/5 — Ring for mom *2024-04-21, version 5.4.9* I bought a ring for my mom’s birthday. It was even more beautiful in person. And it arrived quickly. I have nothing but good things to say about this site. The descriptions are very detailed. My experience with site have only been good. I recommend everyone I know to shop here. ### 5/5 — Shipping costs *2024-04-18, version 5.4.9* There is no way the shipping cost for a ring should be $31. This is a huge deterrent for ordering. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*