# EC500

> iPhone integration for Avaya EC500 corporate phone system functionality. (iPhone/iPad app by Aura Alliance Limited.)

- Source: https://appshunter.io/ios/app/ec500/id421187871 (this page in markdown: same URL + `.md`)
- Developer: [Aura Alliance Limited](https://appshunter.io/developer/421187874)
- Category: Business
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 7.0 · 13 MB
- Languages: American English, German (Germany)
- Released: 2011-03-02
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ec500/id421187871/reviews.md

## What is EC500?

*** PLEASE READ CAREFULLY *** 

You require an Avaya Aura, Avaya Communication Manager, Avaya IP Office or Avaya Definity for this app to work. However Avaya Mobility Server is NOT required.

Aura Alliance EC500© integrates with Avaya Aura, Avaya Communication Manager, Avaya Definity, or Avaya IP Office with EC500 to enable this application.

This application enables you to use the Avaya EC500 (an application that runs on your Avaya communications system/server) functionality on your iPhone without the need of a separate mobility server. Whenever you’re away from your desk, your iPhone becomes your desk phone.

Select whether you want to call from your office number, which routes the phone call via the company phone system, or your mobile number.

Call your colleagues by dialling their extension number, never miss a call to your desk, avoid voicemail tennis!

With EC500 your Avaya deskphone is bridged with your iPhone, you can hand off calls between mobile and desk phone. EC500 can be activated or deactivated from your iPhone.

With EC500 calls are routed through the phone system so not only does your DDI number show when you call someone but call costs are significantly reduced, particularly if you have significant international calling expenses. As opposed to international mobile to mobile, you have mobile to phone system out to international number.

EC500 enables you to distinguish personal from professional calls; incoming calls to the iPhone could be either a personal call dialled direct or a work call that has been extended from your deskphone. When an extended work call is not answered it is pulled back to the corporate voicemail.

You will need to be operating Avaya Aura, Avaya Communication Manager or Avaya IP Office in your office with EC500 to enable this application. Please follow the step by step guide in order to activate this application. Aura Alliance EC500© requires you to enable EC500 on your Avaya communications system. As this application integrates with your corporate phone system (Avaya Communication Manager) you will be required to configure settings on your phone system and configure the Aura Alliance EC500 application to suit your EC500 settings.

· Configure the software on your Communication Manager. Set up EC500 to Individual User (you may need to get your Avaya Maintenance Provider to do this).
· Configure the Aura Alliance EC500©. Once downloaded open the application and tap Menu
· Scroll down to Settings and tap to open this page
· Scroll to settings File and manually enter all the codes and numbers, use the codes that will be already pre-programmed on your phone system under the EC500 setting.

For Support and more information, please visit http://www.auraalliance.com

## Key features

- Use iPhone as desk phone
- Route calls via company system
- Display office number
- Call handoff between devices
- Reduced international call costs
- Distinguish personal/professional calls

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/ec500/id421187871/reviews.md

### 1/5 — updated app doesn't work

*2014-05-13, version 2.0*

Nothing but errors that say the function is not set...when it is.  No support; no response to emails.  Previous version worked fine; this version does not

## Frequently asked questions about EC500

### What Avaya systems are required for EC500?

EC500 requires an Avaya Aura, Avaya Communication Manager, Avaya IP Office, or Avaya Definity system. An Avaya Mobility Server is not needed.

### How does EC500 reduce call costs?

Calls are routed through your company's phone system, which can significantly lower costs, especially for international calls, compared to direct mobile-to-mobile international calls.

### Can I use EC500 for personal calls?

Yes, EC500 helps distinguish personal from professional calls. Incoming calls can be either direct personal calls or work calls extended from your desk phone.

### What happens if I don't answer a work call on my iPhone?

If an extended work call is not answered on your iPhone, it will be pulled back to your corporate voicemail.

### How do I activate EC500?

Activation requires enabling EC500 on your Avaya communications system, potentially with the help of your Avaya Maintenance Provider, and then configuring the Aura Alliance EC500 app with the correct settings.

### What devices does EC500 support?

EC500 is supported on iPhone and iPod devices.

### How often is EC500 updated?

The latest version, 2.3.1, was released on April 24, 2015. Updates are infrequent, with the last update being several years ago.

### What is the user rating for EC500?

EC500 has a rating of 1.0 stars from 1 rating, indicating a very low user satisfaction based on available data.

## Version history (last 5 releases)

### 2.3.1 — 2015-04-24

This app has been updated by Apple to display the Apple Watch app icon.

- Fixed an issue with enter Settings under iOS 8

### 2.3 — 2014-10-31

Fixed an issue with the Call Log where it shows in wrong order

Optimized for iPhone 6 and iPhone 6+

### 2.1 — 2014-05-26

** Contacts have now Groups

* Fixed some minor bugs
* Feedback will now send settings file information for better bug fixing
* Adding field description to the PBX Settings

### 2.0 — 2014-04-21

Complete Redesign of EC500

New features like:
* Customise your Phone Menu
* We made the import easier for you to deploy EC500 in large enterprises
* Better Address Book integration
* and many more under the hood

### 1.2 — 2011-10-18

- Problem with Dialing Pause fixed!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*