# eCabs: Request a Ride — user reviews > 200 indexed App Store user reviews of eCabs by eCabs, rated 4.90/5 from 1,008 ratings. - Source: https://appshunter.io/ios/app/ecabs-request-a-ride/id777550235/reviews - App overview in markdown: https://appshunter.io/ios/app/ecabs-request-a-ride/id777550235.md - Rating breakdown: 5★ 922 · 4★ 61 · 3★ 6 · 2★ 2 · 1★ 17 ## What do users think of eCabs? Overall sentiment: neutral **Pros** - 🚀 Early pickup and hassle-free service - 👍 Polite and professional drivers - 👍 Reliable and efficient transportation - 👍 Clean and comfortable cars - 👍 Reasonable and competitive prices **Cons** - 🐛 Issues with payment processing - 🐛 Unreliable pickup times and delays - 🐛 Lack of customer support and communication - 🐛 Inconsistent service quality **Commonly reported bugs** - Registration process issues with SMS verification - Inaccurate driver location and ETA information - Inability to cancel rides without fees **Most requested features** - Add tip feature in the app - Improve app functionality to allow trip editing - Provide designated pickup points for major locations ## Newest reviews (10 of 200) ### 2/5 — Migliorabile *2026-08-20, version 5.20.0* Il sistema professionale del pagamento non funziona bene. Se uno prova Apple Pay e poi fallisce, non c’è più modo di selezionare un altro pagamento l’applicazione rimane bloccata ### 3/5 — Card *2025-02-11, version 5.8.0* Eventhough I selected the card option it would not process it as such and had to pay cash . Usually I do not carry cash .. ### 2/5 — Not reliable in Gozo *2024-11-16, version 5.7.1* Booked a ride for 21:40 and because the driver has picked a fare for Bolt, they are going to be 10 minutes late. No sensible option to cancel without having to pay €6. ### 1/5 — Az utas a legutolsó *2024-10-10, version 5.7.0* Ha lehetne, 0-át adnék! 20 perc várakozás után sofőrt cserél, majd már csak a luxus autót engedte 15x áron. Még jó, hogy hála a bolt-nak időben ki értem a reptérre! ### 1/5 — Fuyez cette société *2024-07-24, version 5.6.3* Les chauffeurs vous demandent d’annuler vos courses et vous facturent 3,60€!! Arnaque absolue!! Je les ai appellé ,se sont excusés et ont promis de rembourser mais rien n’a été fait . Préférez Bolt ou Uber croyez moi ### 1/5 — Attenzione ai malfunzionamenti *2024-07-13, version 5.6.3* Malfunzionamenti e soldi rubati come penale. L’app non geolocalizza la partenza correttamente e “ruba” i soldi dalla carta di credito. Molto meglio Bolt e Uber. ### 5/5 — Ottima *2024-07-12, version 5.6.3* Perfetta ### 2/5 — Good prices, lies about wait times *2024-06-27, version 5.6.3* Always coax you in with better prices than other apps, you’ll click a cab that’s ‘1 minute away’ next thing you know you’re stood in the rain for 10 minutes waiting for a guy to finish a ride the other end of town ### 5/5 — Valletta to Airport *2024-06-13, version 5.6.1* Drivers details provided and tracked on the App. Our driver arrived early and helped us with our luggage. A very safe driver and clean/comfortable car. Would recommend and use again. ### 3/5 — It's ok *2024-06-10, version 5.6.1* The app is fine and straightforward. What disturbs me frequently is when a car is close (2 minutes away), and suddenly, a driver change happens (for a car 25 minutes away), and you get cancelled. So be patient for being served. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nie można polegać na sugerowanych czasach przyjazdu *2026-06-05, version 5.17.1* Zamówiłem taksówkę która według aplikacji miała przyjechać po mnie za 4 minuty, po 15 sekundach kierowca przyjął zlecenie a czas przyjazdu miał wynosić 26 minut. Kierowca był połowę wyspy ode mnie… z racji że spieszyłem się na prom to musiałem zrezygnować z przejazdu i wziąć ubera, który faktycznie przyjechał w 5/6 minut tak jak pisało w apce ubera. Straciłem w tej aplikacji tylko pieniądze, nie można polegać na orientacyjnych czasach oczekiwania, aplikacja może być przydatna jedynie w przypadku gdy komuś się nie spieszy, ja niestety tylko straciłem pieniądze, bo za taksówkę zapłaciłem 8 euro w eCabs, po czym musiałem i tak przejazd anulować, żeby jeszcze raz zapłacić w uberze… ### 1/5 — can’t register with US number *2026-04-19, version 5.15.1* Intended to use it while traveling to Malta, but could not registered with US number-SMS messages never arrived..🙁 ### 1/5 — Worst app ever! *2026-01-16, version 5.13.2* You lose just time and money. ### 1/5 — Poor Service *2025-12-31, version 5.13.2* I had a very frustrating experience with this taxi service. The app showed an ETA of 10 minutes, but the driver did not move at all for a long time. Despite this, the ETA kept showing "10 minutes" the entire time. After many minutes of waiting with no progress and no response, I cancelled the ride. I was then charged a cancellation fee. Customer support only replied with a standard template and refused to refund the fee. If drivers can simply stay put until customers cancel and then trigger a fee, this is misleading and unacceptable. I have lost trust in this service and will not use it again. ### 1/5 — TERRIBLE EXPERIENCE *2025-12-03, version 5.13.1* If you have any problems with the driver, no one will help you. They will tell you that the drivers are independent contractors. Don’t use ### 1/5 — Worst of the taxi apps on Malta *2025-08-13, version 5.11.0* Just done with this app. Any time I've tried to use it something happened. The stroke that broke the camel's back was making me wait for a driver that was NOT getting closer, just the arriving counter going up while their vehicle is spinning in place on the map every few seconds. And when trying to cancel got charged for 3.6EUR. Even more shameless than competitors, horrendous experience every single time. Stay very far away. ### 1/5 — 電話番号の登録ができない *2025-06-19, version 5.10.0* タイトルの通り、携帯の電話番号を入力するとエラーになる。 ### 1/5 — 登録 *2025-05-04, version 5.9.2* 電話番号の登録ができない。 ### 1/5 — Horrible Experience – Completely Unprofessional! *2025-03-27, version 5.8.3* Horrible Experience – Completely Unprofessional! I booked a ride through this app, and the driver called me just to ask where I was and where I was going. After I told him, he told me to cancel and walk instead! I’m 9 months pregnant—I can’t just walk long distances. The fact that a driver can refuse a ride like this is ridiculous. If this is the level of professionalism they allow, I won’t be using this app again. Avoid if you actually need reliable service! ### 1/5 — Terrible Service – Avoid at All Costs! *2025-03-26, version 5.8.3* If I could give zero stars, I would. My pregnant wife booked a ride through this app, only for the driver to call her and tell her to cancel because she could walk instead! Seriously? She needed a ride from St. Julian’s (Lapsi) to Paceville, and instead of doing his job, the driver just refused. Completely unprofessional and unacceptable. If this is the kind of service they allow, I’d rather walk than ever use this app again. ## Most praised reviews (10 highest-rated) ### 5/5 — Highly Reccomanded. The best in Malta *2026-07-14, version 5.18.1* Everything was ok. After bad experience with Bolt, The eCabs service was very good. ### 5/5 — First class service *2026-01-08, version 5.13.2* I used the eCabs app to book a ride as needed to get to the airport for a relatively early flight. The driver arrived a few minutes early and was super professional. Great service, I wouldn’t hesitate to recommend. ### 5/5 — Very good! *2025-10-04, version 5.12.2* Both Silvan and Andre’ were very polite and quick. Thanks a lot! ### 5/5 — Silvio *2025-08-24, version 5.12.1* Silvio autista TOP ### 5/5 — Good guy *2025-07-30, version 5.11.0* He is polite and very nice ### 5/5 — Early pick up - hassle free *2025-04-06, version 5.9.0* Great service, very early morning pick up to the airport, got a txt to say when driver was on his way which was great at relieving the stress. Would definitely use again. ### 5/5 — Tip? *2024-11-08, version 5.7.1* I have been using ecabs for a few years and l recommend them. I would like to suggest to be able to give a tip to the driver. ### 5/5 — OTTIMO *2024-10-01, version 5.6.4* Tutto organizzato perfettamente e in orario ### 5/5 — Sebastian *2024-08-30, version 5.6.4* First class service highly recommended ### 5/5 — Veloce efficiente *2024-08-18, version 5.6.4* Veloce efficiente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*