# ECARD: Your SmartWallet — user reviews

> 7 indexed App Store user reviews of ECARD by Ecard Inc, rated 3.45/5 from 11 ratings.

- Source: https://appshunter.io/ios/app/ecard-your-smartwallet/id1442065479/reviews
- App overview in markdown: https://appshunter.io/ios/app/ecard-your-smartwallet/id1442065479.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 4

## Most critical reviews (7 lowest-rated)

### 1/5 — App doesn’t work, card declined in stores

*2023-10-01*

Have not been able to open the app or use the card for some time now. The app just won’t load. In stores, the card gives an error message, even in those stores where it used to work. Cannot reach anyone on the 800 customer support number. Will be closing the account as soon as I can figure out how to reach them.

### 1/5 — No support

*2023-09-22*

As it titles, there is no support at all. No one responds back, or answers the phone. The card and app stopped functioning, all preloaded money got stuck in there useless and frozen. Look for another alternative.

### 1/5 — Initial deposit disappeared and they don’t answer support tickets

*2022-11-15, version 3.0.5*

I made my initial deposit a week ago and my balance is still at zero. Fifty bucks came out of my checking account 11/9 and it’s gone now.  I logged a support ticket and it was not answered.  If e-card won’t help I bet the NY Attorney General and OCC will

### 1/5 — No support

*2022-06-16, version 3.0.4*

I don’t know how anyone would trust their money with this app. I can’t even activate the card - I emailed their customer support and got no answer.

### 4/5 — Manage my kid’s card through this app

*2019-03-10, version 2.1.0*

Did not know that I can give my 13 year old a companion card and I can select in the app how much she can use!

### 5/5 — Very handy

*2020-05-06, version 2.1.3*

This is great for traveling

### 5/5 — 非常方便

*2019-02-28, version 2.1.0*

之前卡找不到，本来以为又得麻烦的挂电话，然而我发现这app能把卡临时停下来。省了很多丢卡的麻烦！

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*