# ECC Connect — user reviews > 67 indexed App Store user reviews of ECC Connect by Conduent Inc., rated 2.29/5 from 31 ratings. - Source: https://appshunter.io/ios/app/ecc-connect/id1571417539/reviews - App overview in markdown: https://appshunter.io/ios/app/ecc-connect/id1571417539.md - Rating breakdown: 5★ 5 · 4★ 3 · 3★ 2 · 2★ 7 · 1★ 14 ## What do users think of ECC Connect? Overall sentiment: negative **Pros** - 👍 More convenient than card swipes - 🚀 Quick check-in/check-out - 💡 Website login option available **Cons** - 🐛 Frequent app crashes - 🐛 App logs out continuously - 🐛 Difficulty logging in - 🐛 Password reset issues - 🐛 Incorrect check-in/out records - 🐛 No clear support contact - 🐛 Case number entry issues - 🐛 App not opening after update **Commonly reported bugs** - Password reset bugs - App glitching during check in/out - Self-logs out continuously - Cannot log in after using for one day - Check in/out history not showing correctly - Kicks user out and gives error messages - No reachable text support - Cannot get through adding child to daycare page - Kicks off every time user logs in - Constantly malfunctioning - No way to reset email - Poor DHS worker training - Cannot see previous check-ins/check-outs - App glitches and closes out - App not working after update - App crashes immediately after opening - App will not open - App crashes on main screen - App crashes every time user tries to open it - App won't open - App force closes - App automatically closes back down - App instantly crashes - App won't work after update - App closes out before it loads - App opens then closes itself - App closes asap when opened - App crashes when trying to open - App crashes before opening all the way - App updated and won't open - App boots user off after update - App doesn't give daycare a record - Logged out and won't let user log in - Freezes on login screen - Incorrect password errors - Login failed. No providers found. **Most requested features** - Show check in/out history - Ability to edit entries - Log book feature - Track and verify all check-ins/outs - Example for case number - Easier username recovery - History log of previous swipes - View previous check-ins/check-outs - Manual login every 30 days security feature - View check in and check out history - See history of check ins and check outs - See history of all previous check in and outs - Add swipe in and swipe out tracking - Add an example to what they mean by case number - Make it easier to get your username - History log of some sort that shows previous swipes - Ability to see previous check-ins/check-outs - Add a menu where we can look at a past punch list - Add a log or a way for providers to access the information - Option to view clock ins and clock outs - Show when I have checked my child in or out ## Newest reviews (15 of 67) ### 2/5 — Please fix! *2024-03-29, version 1.3.2* Needs to show check in/out history!! There are times when I know I checked my child in but it doesn’t show with the child care provider or it has the wrong date. ### 2/5 — Needs improvement *2023-10-27, version 1.3.2* We need to see history of check ins and check outs, as well as a history of all previous check in and outs. ### 2/5 — Works fine, but why is there no log book feature? *2023-02-21, version 1.3.2* While it’s nice to not have to physically swipe a card, there is no way to see previous check-ins/check-outs. If there’s multiple users, it makes it difficult to track and verify all check-ins/outs have been completed. ### 2/5 — Check in and out *2023-01-13, version 1.3.1* The app is mostly great! It needs to tell the parents when and what we have done for check in and check outs! It will also help the child care not have to look up swipes for the parents! ### 2/5 — Ugh *2022-11-03, version 1.3.1* I like the app it’s more convenient but defiantly need to be able to keep track or swipe in and swipe out so need to add that so we are not charged at the daycare for days we swipe in but it doesn’t show in there system and also need to put a example to what they mean by case number cause when you look at the case number on your foodstamp card it give you a letter and 9 number and it says your case number is 7 to 9 numbers and every time I paid it in I get told it’s in correct and this is crazy cause I can’t log in with out it and I’m looking online and on fs card and I’m typing in the exact info for the case number so I then have to sit on the phone with dhs for over 40min to be able to get log in.I feel there are ways you can make this app a lot better ### 2/5 — Recovering your account *2022-10-28, version 1.3.1* I have been trying to recover my account on this app and I have had no help with getting into my account. It says it will send an email but it never does so you can recover your account with no information on how to contact anyone to get customer service. ### 1/5 — Broken *2022-08-23, version 1.3.1* I was able to login and add the provider. When I go to select child it says session expired and kicks me back to the login. Then when I try to login it says provider not found try again later. Can’t even use it to be able to see how well it works. ### 1/5 — WON’T SEND MY USER ID TO MY EMAIL *2022-02-19, version 1.3.1* The app was working just fine til I had to update to the newest version and when I had to uninstall and then reinstall it my user Id and password was deleted out of my phone so I’ve been trying to have my user Id sent to my email so I can reset my password for 3 weeks now and I still haven’t gotten any email so now I’m back to using my daycare card to check my daughter in and out ### 1/5 — Poor design and slow after update *2022-02-01, version 1.3.0* The only pro is that you can check kids in and out of daycare using the app. It’s clunky, slower since the latest update, requires you to delete and reinstall since the update, automatically logs the user out after 30 days, and doesn’t allow you to see historically check in information. I get that DHS hired a company to create this app for them but it fails in almost every way. If I didn’t have to use it I wouldn’t. ### 1/5 — Not working *2022-01-31, version 1.3.0* Update downloaded and ever since, the app will not open at all ### 2/5 — Crashing Since Uodate *2022-01-31, version 1.3.0* App is no longer working since update on Thursday 1/27/22. Opens and crashes almost immediately. ### 1/5 — After update crash *2022-01-31, version 1.3.0* App will not open. Crashes on n main screen. ### 1/5 — Ugh *2022-01-31, version 1.3.0* Before the update it worked fine and now it crashes everytime I try to open it. Please fix ### 1/5 — Crashing *2022-01-31, version 1.3.0* App updated and now it won’t open. Needs to be fixed ASAP ### 1/5 — Crashing *2022-01-31, version 1.3.0* Please fix the crashing issue. I also agree a history feature would make sense. ## Most critical reviews (10 lowest-rated) ### 1/5 — Outdated *2025-09-08, version 1.3.2* Needs to fix bugs on resetting the password and I’m sure just update all around. ### 1/5 — Doesn’t allow me to make sure my child was successfully checked in or out *2025-07-11, version 1.3.2* Due to the app glitching I have to pay for his daycare out of pocket bc check out and check in didn’t go thru and I can’t look to make sure it went through on the app ### 1/5 — So many issues *2025-02-04, version 1.3.2* This app has so many issues that need to be resolved. ### 1/5 — Self Logs Out All the Time *2024-06-26, version 1.3.2* It logs me out continuously. It’s frustrating logging in every time when you’re on the go. ### 1/5 — ECC Connect *2024-06-18, version 1.3.2* Terrible app I used one day and next day using all correct info can’t get in deleted tried to reinstall would not let me ### 1/5 — Needs a lot of improvement *2024-03-17, version 1.3.2* This app is garbage. First of all showing a check in check out history would be very helpful. Being able to edit entries in case you accidentally enter the wrong time would also be helpful. The app kicks me out all the time and then gives me error messages when I try to get back in. It has the potential to be a very valuable tool but like I said it needs a lot of improvement! ### 1/5 — This app is so glitching *2023-10-26, version 1.3.2* No one can seem to ever fix any problems with this. There’s not much even reachable text support. ### 1/5 — So frustrating *2023-06-05* This app seems like it would be a good idea and be convenient unfortunately I can’t even get all the way through adding my child to her daycare page. It kicks me off every time I log in. Seems to be constantly malfunctioning. ### 1/5 — Stupid *2023-05-16, version 1.3.2* This is the dumbest app ever. No way to reset email or anything. Poor dhs workers have no training on how to help. Pretty infuriating. ### 1/5 — CAnt log in *2022-10-10, version 1.3.1* I have been trying to get my user if sent to me for a week now and the email never shows up so now I’m locked out and have to go inside and manually swipe my card each time. They should make it much easier to get your username since it automatically kicks you out without warning. ## Most praised reviews (10 highest-rated) ### 5/5 — N/a *2023-01-31, version 1.3.2* There is a website u can login on with ur contract number and will show u the in and outs ### 5/5 — Fantastic *2022-08-16, version 1.3.1* Easy to use, convenient and quick! I love this app compared to swiping the card. I can easily check in/check out and do a previous check in/check out. I also like the security feature it has where it makes you manually log in every 30 days. I do agree with another review that it would be so great for the user to view the check in and check out history since sometimes I can’t remember if I did it for the day. ### 4/5 — Much easier *2022-08-25, version 1.3.1* The app is much easier than the card swipes, and way more convenient. One major improvement that could be made is a history log of some sort that shows previous swipes. Busy parents can easily forget if they’ve already swiped for certain days/times. That’s my only complaint. ### 4/5 — Check in/out *2021-09-15, version 1.1.0* Wish it showed when I have check my child in or out ### 3/5 — Good app but needs to show history *2022-04-13, version 1.3.1* This is a HUGE improvement and convenience compared to swiping the physical cards. However, it would be incredibly helpful to be able to see a history of check ins and check outs so we don’t miss any or waste time checking in/out again. ### 3/5 — Is not working after update *2022-02-01, version 1.3.0* I updated last week and after that I can’t use it anymore it close me out. I hope it get fixes soon because it was really functional and convenient. ### 3/5 — Reinstall *2022-01-30, version 1.3.0* All you have to do is uninstall and reinstall the app and it’ll work for you.. ### 3/5 — Help *2022-01-27, version 1.3.0* App asked to update today. Now, the app crashes when you try to open it. ### 3/5 — Easy to use but needs a “punch list feature” *2022-01-26, version 1.3.0* Love the app. The daycare not so much. I have multiple kiddos bio and foster and adopted. We are a crazy busy family so it’s not always the same person dropping off or picking up so this app is great as far as not having to make sure the right person has the card to swipe. However it has drawbacks!! Being crazy busy sometimes I think I clocked them in/out but there is no way to verify! Please add a menu where we can look at a past punch list or something. Would make everyone’s lives so much easier. ### 3/5 — Good App - needs a log *2021-11-12, version 1.2.0* Love the app it is easy to use. However I am unable to use it at our daycare because it doesn’t give them a record of the activity. They will only let us use the machine at the facility so they have a printed record. Can you add a log or a way for providers to access the information for there records. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*