# ECG PowerApp

> Mobile app for meter top-ups, customer service, and transaction management. (iPhone/iPad app by Electricity Company of Ghana Ltd..)

- Source: https://appshunter.io/ios/app/ecg-powerapp/id1398352884 (this page in markdown: same URL + `.md`)
- Developer: [Electricity Company of Ghana Ltd.](https://appshunter.io/developer/1398352883)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.50/5 from 24,087 App Store ratings · 251 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 126 MB
- Languages: American English
- Released: 2018-07-31
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ecg-powerapp/id1398352884/reviews.md

## What is ECG PowerApp?

Meet the all new ECG PowerApp. Redesigned. Renewed. Refreshed.

The all new ECG PowerApp reflects our renewed vision to delight customers at all touch-points. It enables you to connect to critical information as they happen, and to engage directly with our customer service team to report issues for timely feedback on this app.

Top up for all prepaid and postpaid meter types (and soon including selected card-based meters via NFC and Bluetooth)

Our refreshed top-up process means that you can receive refunds faster should any transaction go wrong, and withdraw same refunds instantly to your mobile money wallet or bank account.

We're excited to embark on this new journey of convenience with you.

## Key features

- Prepaid and postpaid meter top-ups
- Customer service engagement
- Issue reporting and feedback
- Fast refund processing
- Instant refund withdrawal to mobile money/bank

## What do users think of ECG PowerApp?

Overall sentiment: negative

**Pros**

- 🚀 Instant topup
- 🚀 Convenient to use
- 👍 Nice graphical interface
- 👍 Excellent update
- 👍 Impressive
- 👍 Efficient and easy to use

**Cons**

- 🐛 Meter balance not updating correctly
- 🐛 Frequent crashes and bugs
- 🐛 Unreliable connection and payment issues
- 🐛 Inaccurate meter readings and billing
- 🐛 Inability to see meter balance in-app
- 🐛 Pending transactions not reflecting properly

**Commonly reported bugs**

- App crashing on launch
- Meter offline errors when trying to top up
- Payments not reflecting on meter
- Inconsistent app performance

**Most requested features**

- Ability to check meter balance directly in the app
- Low balance notifications
- Seamless integration with all meter types
- Improved error reporting and customer support

## Recent user reviews (10 of 251)

All indexed reviews: https://appshunter.io/ios/app/ecg-powerapp/id1398352884/reviews.md

### 1/5 — H

*2026-08-02, version 6.0.170*

The code didn’t come

### 4/5 — Top up

*2026-07-31, version 6.0.170*

I thought using app is going to be difficult but it actually proved me wrong.  I am quite satisfied and will check the balance on my meter later.  Thanks

### 5/5 — DE GAIUS REVIEW 😚

*2026-07-12, version 6.0.170*

Such an amazing experience to use this app…. It’s swift and superb…. Keep it up ECG and thanks for saving our time….Now I can just buy prepaid without going to vendors, lol 😂 
Good work here guys

### 1/5 — Fix it!!

*2026-07-10*

The app is useful and makes it convenient to buy credit anytime, any day. However, one of its biggest drawbacks is how difficult it is to manage a mobile money (MoMo) wallet.

If you change your phone, you can’t simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isn’t even an OTP or any other verification option to confirm that you’re the rightful owner of the wallet.

I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhere—even though I still had my phone with me. This process is unnecessarily frustrating.

Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth.

I hope you take this feedback seriously and improve the user experience.

### 5/5 — Dr Kelvin

*2026-07-08, version 6.0.170*

ECG PowerApp, is fast and reliable but please put more effort.

### 5/5 — Powerful app

*2026-06-26, version 6.0.168*

Very convenient to buy

### 5/5 — Nice

*2026-05-24, version 6.0.158*

It very useful

### 1/5 — Recharging Prepaid

*2026-05-17, version 6.0.158*

Very poor

### 1/5 — Worst

*2026-05-03, version 6.0.149*

Worst app I tried purchasing and it couldn’t go through but I have been debited

### 5/5 — This time around my credit want to meter straight

*2026-05-02, version 6.0.149*

🤙🏿🤙🏿

## Frequently asked questions about ECG PowerApp

### What does the ECG PowerApp do?

The ECG PowerApp allows users to top up their prepaid and postpaid meters. It also provides a direct channel to engage with customer service to report issues and receive timely feedback. The app aims to offer a convenient and refreshed experience for managing utility meters.

### How does the top-up process work?

The app enables topping up for all prepaid and postpaid meter types. It is also expanding to include selected card-based meters via NFC and Bluetooth. The refreshed process ensures faster refunds for any transaction errors, which can be withdrawn instantly to your mobile money wallet or bank account.

### Is the ECG PowerApp free to use?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or upfront purchase costs. The monetization model is listed as 'free'.

### What are the benefits of using this app?

Key benefits include a streamlined and convenient meter top-up process, faster refund processing for erroneous transactions, and instant withdrawal of refunds to mobile money or bank accounts. Additionally, users can directly engage with customer service for issue reporting and feedback.

## Version history (last 5 releases)

### 6.0.177 — 2026-08-18

Bug fixes and performance improvements

### 6.0.170 — 2026-06-27

Bug fixes and performance improvements

### 6.0.168 — 2026-06-23

Bug fixes and performance improvements

### 6.0.166 — 2026-06-01

Bug fixes and performance improvements

### 6.0.158 — 2026-05-12

Bug fixes and performance improvements.

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## More apps by Electricity Company of Ghana Ltd.

- [ECG Operation Zero](https://appshunter.io/ios/app/ecg-operation-zero/id6474657668)

All apps by Electricity Company of Ghana Ltd.: https://appshunter.io/developer/1398352883

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*