# ECG PowerApp — user reviews > 251 indexed App Store user reviews of ECG PowerApp by Electricity Company of Ghana Ltd., rated 4.50/5 from 24,163 ratings. - Source: https://appshunter.io/ios/app/ecg-powerapp/id1398352884/reviews - App overview in markdown: https://appshunter.io/ios/app/ecg-powerapp/id1398352884.md - Rating breakdown: 5★ 19,200 · 4★ 1,937 · 3★ 1,161 · 2★ 646 · 1★ 1,219 ## What do users think of ECG PowerApp? Overall sentiment: negative **Pros** - 🚀 Instant topup - 🚀 Convenient to use - 👍 Nice graphical interface - 👍 Excellent update - 👍 Impressive - 👍 Efficient and easy to use **Cons** - 🐛 Meter balance not updating correctly - 🐛 Frequent crashes and bugs - 🐛 Unreliable connection and payment issues - 🐛 Inaccurate meter readings and billing - 🐛 Inability to see meter balance in-app - 🐛 Pending transactions not reflecting properly **Commonly reported bugs** - App crashing on launch - Meter offline errors when trying to top up - Payments not reflecting on meter - Inconsistent app performance **Most requested features** - Ability to check meter balance directly in the app - Low balance notifications - Seamless integration with all meter types - Improved error reporting and customer support ## Newest reviews (11 of 251) ### 4/5 — Top up *2026-07-31, version 6.0.170* I thought using app is going to be difficult but it actually proved me wrong. I am quite satisfied and will check the balance on my meter later. Thanks ### 3/5 — Credit loading *2026-03-25, version 6.0.122* Sometimes the credit does not load authentically. You have to manually load it which is hectic ### 2/5 — Checking balance *2026-03-08, version 6.0.122* Please improve by enabling usyo check our remaining money balance on the meter without checking from the meter ### 2/5 — Anytime I buy prepaid it doesn’t reflect unless I use tokens *2026-02-18, version 6.0.101* Anytime I buy prepaid it doesn’t reflect unless I use tokens ### 1/5 — Bad *2026-01-15, version 6.0.101* Bought a prepaid of 47gh, it never came and I didn’t get my money back either !!! Kindly refund my money please. ### 2/5 — Code *2026-01-01, version 6.0.101* Power needs to be loaded to the meter straight. The code keeps giving error and it’s frustrating ### 1/5 — Prepaid wahala *2025-12-28, version 6.0.90* My light went off around 3 and since then I’ve been trying to buy some, but to no avail. No refund nor light. I am very frustrated ### 1/5 — Bad Application Service *2025-12-22, version 6.0.90* To the lead developer, your system is so poor. Also, why did I buy 200 cedis yet I received only 157? ### 2/5 — Needs update *2025-11-27, version 6.0.90* Why is the app not automatically crediting the meter ? As indicated by ECG ### 1/5 — Damnit *2025-11-22, version 6.0.90* I bought 30ghc prepaid and it doesn’t work but they deducted the money. Till now I’ve not received it back. Stupid scam app ### 1/5 — responding is poor *2025-11-05, version 6.0.90* the most useless app ever ## Most critical reviews (10 lowest-rated) ### 1/5 — H *2026-08-02, version 6.0.170* The code didn’t come ### 1/5 — Fix it!! *2026-07-10, version 6.0.170* The app is useful and makes it convenient to buy credit anytime, any day. However, one of its biggest drawbacks is how difficult it is to manage a mobile money (MoMo) wallet. If you change your phone, you can’t simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isn’t even an OTP or any other verification option to confirm that you’re the rightful owner of the wallet. I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhere—even though I still had my phone with me. This process is unnecessarily frustrating. Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth. I hope you take this feedback seriously and improve the user experience. ### 1/5 — Recharging Prepaid *2026-05-17, version 6.0.158* Very poor ### 1/5 — Worst *2026-05-03, version 6.0.149* Worst app I tried purchasing and it couldn’t go through but I have been debited ### 1/5 — Wallets issues *2026-04-10, version 6.0.135* I can use my phone number to pay my bills on the app? ### 1/5 — Poor service and even poorer customer care *2026-04-06, version 6.0.122* They will debit your money and tell you to wait for 5 hours . Don’t bother calling CC they literally decline your call. And they do this intentionally ### 1/5 — Prepaid issues *2026-03-06, version 6.0.122* I’ve been trying to buy prepaid for myself and since a month they’ve been giving me notification that my money is not enough for the fee mean while I’ve been debited ### 1/5 — I don’t get it *2026-02-21, version 6.0.101* I want to see the money I sent that you guys are saying is not enough ### 1/5 — Token *2026-02-03, version 6.0.101* Bad service token not working after recharging ### 1/5 — Fix it *2026-01-29, version 6.0.101* What’s the use of the app if we can’t check our balance ## Most praised reviews (10 highest-rated) ### 5/5 — DE GAIUS REVIEW 😚 *2026-07-12, version 6.0.170* Such an amazing experience to use this app…. It’s swift and superb…. Keep it up ECG and thanks for saving our time….Now I can just buy prepaid without going to vendors, lol 😂 Good work here guys ### 5/5 — Dr Kelvin *2026-07-08, version 6.0.170* ECG PowerApp, is fast and reliable but please put more effort. ### 5/5 — Powerful app *2026-06-26, version 6.0.168* Very convenient to buy ### 5/5 — Nice *2026-05-24, version 6.0.158* It very useful ### 5/5 — This time around my credit want to meter straight *2026-05-02, version 6.0.149* 🤙🏿🤙🏿 ### 5/5 — I am buy credit but it is not coming but my money has been taken *2025-12-28, version 6.0.90* Try solving my issue ### 5/5 — App is really bad and needs more work *2025-12-22, version 6.0.90* A lot of things don’t add up and stuff and you barely get answered on the call line ### 5/5 — Make life easy *2025-11-27, version 6.0.90* I like the app very convenient ### 5/5 — App *2025-11-13, version 6.0.90* The app is not downloading ### 5/5 — IGP *2025-10-05, version 6.0.57* I am speechless.. Charle I feel so relaxed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*