# Echelon Reflect — user reviews

> 30 indexed App Store user reviews of Echelon Reflect by Viatek Consumer Products Group, Inc., rated 1.90/5 from 45 ratings.

- Source: https://appshunter.io/ios/app/echelon-reflect/id1448720126/reviews
- App overview in markdown: https://appshunter.io/ios/app/echelon-reflect/id1448720126.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 4 · 2★ 4 · 1★ 30

## Newest reviews (13 of 30)

### 1/5 — Complete trash

*2022-09-04*

Doesn’t connect to the mirror and it won’t allow me to play videos on my phone.

**Developer response:** Hi there sorry you are having issues, can you please email me at jbittar@echelonfit.com so I can assist further.

### 1/5 — Won’t open videos

*2022-02-22*

I’m not sure why I was brought to the reflect app when registering my connect bike. It seems like its not meant for it and the only cycle videos there are available don’t even open or play. What did I put my billing info in for? I can’t even use the app.

**Developer response:** Hi there, thank you for the review. The Reflect app is for our fitness mirrors only, you will need to download the Echelon Fit app to use the app with your bike. Same log in and membership will apply. If you have any further questions, please do not hesitate to reach out to krich@echelonfit.com. Thanks!

### 1/5 — Buy from a competitor

*2022-01-28*

If this company’s customer service isn’t the “bar none” worst out there, it’s definitely close. First Reflect arrived shattered. Called CS, emailed in pics, and actually got a fairly quick turn-around. Second Reflect arrived a couple weeks later and wouldn’t connect to the internet (it’s a 40, so it needs to connect to the app.) Called several times, emailed several pics and several videos of what the Reflect and the phone screen were doing, and we were finally emailed a “software update” to be downloaded to a thumb drive, installed and run via the Reflect…..to no avail. We were told at that time we’d receive return labels for the broken/defective mirrors, and an “update on our warranty review” within 48 “business hours.” Well, 96 “business hours” later, with no word from Echelonfit in the inbox, I called just to see where things were at. This time, by way of an answer to ANY of my questions, all I received was a 10 minute loop of “It takes 48 business hours to review.” Ok….it’s now been 96. That’s 48x2. Where we at? “It takes 48 business hours to review.” Again, and again, and again, until I finally got an “I will expedite the claim, however. An expedited claim only takes 48 business hours to review.” HUH?! Called back 48 “business hours” after THAT. Twice. First guy informed me that everything I’d been told up to THIS point was wrong, that I had to initiate the claim through their warranty webpage. The webpage pops up an alert that it’s potentially been compromised, so that’s a hard “NO.” (Took pics of that too.) Called again, explained all this, again, and was told there’s not even an “expedite” process, and was, again, promised and email, that, again, never showed up in the ol’ inbox. Meanwhile, I’m out one month of fee for the app already, $50 for a drive I’d otherwise have no reason to buy, I have 2 broken Reflects sitting here, less money, and a company who has yet to do what they say, or get 2 people to give me the same answer. Nobody will even send me any kind of promised email. Spend more on a competitor’s product in the hopes of better customer service. Trust me.

**Developer response:** So sorry for the experience, I would absolutely love to help get you up and running, please email me at jbittar@echelonfit.com with any and all details of what you are experiencing.

### 1/5 — App makes the device garbage.

*2021-11-18, version 1.1.3*

I returned my reflect because the app and connectivity was terrible.  Before you purchase they should make it clear you need a very modern tablet or phone with cellular and WiFi capabilities. I tried 3 different tablets before realizing this. An Amazon fire that is brand new wouldn’t work. After purchasing a new IPad we managed to get the device to work, but it would not always recognize the device.  I returned it.  I don’t need this frustration in my life.

### 1/5 — Not what I want

*2021-05-30*

I recently purchased a SLIM CYCLE, and this app was suggested on the website. I only downloaded it because I thought it would be work out videos  using the SLIM CYCLE on the app some where but no it’s not. I thought I could also at least track my calories burned and the amount of time I used my slim cycle but NO. So I don’t want to pay a monthly fee for this app that I’m not going to use. Now I can’t figure out where to cancel the monthly subscription. I don’t see a number where I can ask someone how to do it. Please tell me how to. Cancel.

**Developer response:** Sadies - there are certainly slim cycle classes. Please email santo@echelonfit.com for help. The Reflect app is not the correct app.

### 1/5 — Headphones

*2021-01-15*

With the new update the headphones connectivity still does not work. I have tried iPhones headset, beats and the echelon headset. The update version on reflect does not match the app. Please review.

**Developer response:** Malvia please email santo@echelonfit.com for help

### 1/5 — No customer service and everyone is having same issues

*2021-01-06*

Look for other devices until they get there issues figured out.  Impossible to connect Iphone to reflect and heart rate monitoring is difficult.

### 1/5 — Worthless app

*2021-01-05*

Does not connect with reflect no matter what you try. Customer service is not any better.

**Developer response:** Please email santo@echelonfit.com for help. Please also make sure that you go into settings and select the reflect app - make sure local network is on or you will not be able to connect.

### 1/5 — Reflect 50 ZERO support

*2020-12-09*

Got this app after I setup the mirror. I followed the directions to connect it.
It does not see my reflect. I verified that both my phone and the reflect are on the same WiFi and even logged out and back in with both. Still does not see my reflect.
Just the usual with echelon products.

Edit in response to developer.

I understand you don’t “need” it to use a reflect, but the app actually says reflect and mirrors a reflect Home Screen. It shows all of the reflect controls including volume, brightness, and Bluetooth headphones. 
It also searches for my reflect on a network that it can’t find.  Any reasonable person will think they can get the Reflect app to use with their reflect mirror to control it directly from their phone.

**Developer response:** ChinDong the 50 inch Reflect does not require the app and does not connect with it.

### 1/5 — What is the point of this app?!

*2020-11-03, version 1.1.1*

I have an Echelon Reflect with the latest updates, when using this app, the pairing process searches for a device on my network, then switches to a camera view, with the text “No QR Code detected”.  (Note: I have tried with both an 802.11b and 802.11ac WiFi network)

There is NO QR code displayed on my device. I purchased the Reflect in March and have never been able to pair it. I’ve called support and they had no idea what I was referring to. 

This is SHAMEFUL

### 1/5 — Terrible

*2020-09-28*

Sign up is impossible. I’ve created an account and for some reason it won’t work

**Developer response:** Do please email jasmine@echelonfit.com for help

### 1/5 — Echelon’s customer service is on par with the cable company

*2020-08-27*

Stay away!  I wanted to like this product but after not being able to connect for 2 months and getting no response from the company. I give up. Save your money.

**Developer response:** Kermit please email santo@echelonfit.com for help

### 1/5 — Terrible customer support

*2020-01-20*

Customer support has so far been awful! I have sent email after email and after 3+ weeks, still no answer to my question! I have a heart monitor that connects to the mirror and it shows my heart rate during the workout, but the calories only display 0 calories burned. I’ve had several people ask me what I think about this product and while I like the idea, customer support is awful and the app is definitely lacking! There’s no way to know what the exercise entails, what equipment is required, what the level is as far as beginners, Intermediate or advanced. Just seems like a lot of basic common sense stuff is missing. I picked this over Mirror Co and I’m definitely having some regrets.

**Developer response:** Ech how are you. Please email santo@echelonfit.com for help.

## Most critical reviews (10 lowest-rated)

### 1/5 — Buyer Beware

*2026-03-07*

This equipment is the worst and most useless part of my entire gym. It literally only serves as a mirror now. When it works it works but in the end I was paying a monthly fee for the hope that the equipment would work and the workout would be updated. Do not buy this equipment!!!!!

### 1/5 — Useless

*2025-04-28, version 1.1.3*

Why I can’t connect to my app lol useless

### 1/5 — The app is a joke

*2024-02-22, version 1.1.3*

It doesn't work, no matter how many tries you make.

### 1/5 — Do not buy!

*2023-12-11*

This is not a good product. I’ve had this echelon mirror for over 2 years now and I have only been able to use it a handful of time, literally! This mirror has never worked properly. For something to be over $1000 should have definitely been better equipped.. I’ve constantly had to reboot/restart and reconnect every time I wanted to workout. Then, it taking hours to actually connect, only to lose connection again and having to restart the process.. Its a headache! Thinking that I could switch from gym to home workouts, that didn’t happen.. I am very displeased..

**Developer response:** Hi Lance, so sorry to hear you are having issues please email me at jbittar@echelonfit.com with details of what you are experiencing so I can help!

### 1/5 — Great purchase if you don’t want to workout

*2023-11-09, version 1.1.3*

I purchased an echelon reflect and it arrived I was excited to change up my workouts.  What has ended up happening is that I have spent hours trying to get this thing to work.  I have talked to multiple “support” reps who bless their heart seem like they want to help.  I can sometimes get the device to connect and try to get a workout in but the moment I walk away I can’t connect again.  Then the device regresses back to a QR code which is like trying to set up the app and device from scratch.  It’s been a vicious circle.  I’ve been asked to submit pictures, videos, do resets and more.  I believe the device is bad but cannot get anyone from the warranty service team to do anything?

So if you have money to spare, time to waste and don’t want to work out this is the product for you!

### 1/5 — Why do they need location?

*2023-08-08*

Could not connect as location not operable.  An app should allow by pass of giving permissions unless that permission is key to the functionality.

**Developer response:** Hi there! Unfortunately it's needed for the bluetooth to connect, if you email me at jbittar@echelonfit.com I would love to assist.

### 1/5 — No Sound, cannot connect AirPods or Apple Watch

*2023-06-13, version 1.1.3*

No sound, cannot synch watch or AirPods. Is this the right App for Echelon Reflect Mirror

### 1/5 — Says a lot that the app was last updated 2 years ago

*2023-05-18*

I’ve had a reflect since right before COVID. the product has always been buggy & so has the app. customer service has always been abysmal.
I was able to make it work all this time. even though NO headphone connect to this device and the last time I checked you had to purchase THEIR heart monitor (if you’re into that.)
It’s been a few weeks since I used my reflect, and I wanted to use it this morning for a quick yoga session before the family chaos started. 
Imagine my horror when I discovered the app no longer adjusts the sound on the reflect and an instructor started yelling at me at full volume while club music (for a yoga session?!) started thumping in the background.

I’m not sure what I’m going to do with this thing now. it’s so loud I’d have to use it from another room in order to stand the noise.

**Developer response:** Anon, please email santo@echelonfit.com for help.

### 1/5 — Issues

*2023-04-23*

Won’t even load workouts

**Developer response:** So sorry to hear your app will not load the workouts, could you please send me a video of what is happening to jbittar@echelonfit.com so I can assist?

### 1/5 — Seems about right

*2023-03-24*

If you’ve owned or used a Echelon Reflect it should come as no surprise the app is just as buggy as the actual product. Interestingly enough I can’t even log into the app - it says email or password is incorrect but I’m literally staring at the account logged in on the Reflect SMH. If y’all don’t wanna take the product category serious sell it someone who will. As it is there’s a reason this isn’t taking off like some of the other connected fitness devices like the Mirror or Tonal.

**Developer response:** Sorry to hear you are having issues logging in! Could you please email me at jbittar@echelonfit.com I would love to help get you up and running!

## Most praised reviews (7 highest-rated)

### 3/5 — Lack of specific free weights training

*2022-01-29*

Could you consider adding tools needed with each workouts? For example, a division with “free weights” would be nice. I know there is a subdivision for kettle, but that is it.

Thanks,

**Developer response:** Hi there! Have you checked out the new version of the app?

### 3/5 — Love the workouts, many look overs and glitches

*2021-01-04*

I love my reflect, the workouts are awesome and really make me sweat....when the correct workout is listed. I clicked on cardio 15 with Michael Browne and got a stretching routine instead. Same thing with a yoga class I tried to do, was listed as a 10 minute yoga session but when it started it was 30 minutes. The app glitches, I cannot click on the live workouts to add them to my calendar. The reflect itself it glitchy too when turning on and off. Sometimes it is easy and sometimes it is not. Hopefully these things can be fixed so I can enjoy it more. Lastly, the music is very over powering in yoga. It is very hard to hear the instructor let alone relax with how loud the background music is.

**Developer response:** Hi there, if you are still experiencing issues I would love to help! Please email me at jbittar@echelonfit.com.

### 3/5 — It’s okay, but it could be amazing with some minor tweaks

*2020-07-01*

We got the Echelon Reflect 50” a few weeks ago and it’s been great from the perspective of motivating us to workout and the variety of workouts available.

The only real limitation is the UX of the app. A few very minor enhancements would create an infinitely better user experience. I’m hopeful that Echelon will continue to improve the interface of the app, since this is largely why we invested such a huge amount of money in the device. 

Here’s our wish list:

1) Ability to sort workouts in more ways. “Strength” and “cardio” categories contain so many workouts that you’ll be scrolling forever trying to find what you want. And when you click one to look at it and then go back to the list, it takes you right back to the top so you have to start all over again. Argh!!! You can sort by length and by trainer, but not by HIIT, upper body, lower body, etc. Which is frustrating when you know specifically what you want to target that day. 

2) Ability to “favourite” workouts AFTER you’ve worked out. Once you complete the workout, you can click to rate it (thumbs up or thumbs down) but you can’t save it or favourite it if you want to do it again. Nor is there any indicator when you re-enter the workout that you’ve previously done it, when you last did it, or what your high score was. It would actually be awesome if there was a tiny “Last completed on X” that appears on a workout in the scroll list so you can identify these as you scroll. You can see which workouts you’ve previously done in the Progress tab - but guess what, you can’t click them, so you can only find out the name/trainer and then have to start the fun of scrolling again...

3) Some trainers do a good job of explaining moves before they go into high gear and giving modifications for beginners. But this doesn’t always happen, and I injured my back a few times trying to do moves that just shouldn’t be tackled unless you already have advanced core and upper body strength (and I’d consider myself intermediate). It would be great to have beginner, intermediate and advanced tracks in the echelon so that you’re better able to choose suitable workouts, or have a better workout preview so you know whether it will be doable for you or not. This actually leads me to another frustration.

4) So many of the workouts are called almost the same thing. It’s impossible to keep track of them. Which is why I’m often 5 mins into a workout before I realize I already did it and didn’t like it very much. There is so little info to go on - just the title and the trainer. It would be great to have a workout preview - even just a list of exercises that will be covered - so that people can make informed decisions before they click start. This would also help people to choose workouts that will target muscles they want to target — there are so many workouts that are heavy on plank, and maybe you don’t want to do a heavy plank day? Or maybe you just completed another heavy plank workout? There’s no way to know until you’ve already spent 5-10 mins of your day doing the warmup and intro. 

5) This is a bigger one, but I’d love to have some pre-scheduled workout programs. Like “Start Echelon’s 4-week fitness kickstart” and it would have 4 weeks of balanced workouts already scheduled for you. I get really sick of scrolling and sometimes wish it was just ready to go. This is something that apps like Jillian Michaels really have an advantage over Echelon currently. We don’t need live training, celebrity workouts or nutrition, just some foundational UX improvements. 

6) Finally, the heart rate monitor. Does it ever work? I spend about 10 mins at the start of every workout trying to get it to work. Drives me nuts. I’d rather just use my Fitbit but the two don’t talk. 

Again, we really like the concept, and we’re assuming enhancements like this will continue to roll out (and I’ll happily update my review if they do). If they do, we’ll happily continue on as Echelon customers. If they don’t, then we’ll likely end up returning or selling the device and looking at another option.

**Developer response:** Hi there, if you are still experiencing any issues I would love to help! Please email me at jbittar@echelonfit.com

### 2/5 — Does not work with Apple iWatch

*2024-03-12*

The app does not work with Apple Watch as a heart rate monitor.

**Developer response:** Hi there! Please email me at jbittar@echelonfit.com to help!

### 2/5 — Poor customer service

*2023-12-20*

They don’t respond in a timely manner. Wrote my password down and it does not work even though I am a paid subscriber. Then there’s no “Forgot password “ even though you want to change it. Difficult to connect. Great looking product though.

**Developer response:** Hi there! Please email me at jbittar@echelonfit.com I would love to help!

### 2/5 — Connection issues

*2022-10-16*

I find that almost every time I try to connect and start up my Reflect there is some connection issue . I often have to restart or exit and reenter the app multiple times and right now it says it can not find the network but everything else in my house has no problem connecting to the internet.

**Developer response:** Hi Molly, so sorry you are having issues! Please email jbittar@echelonfit.com to assist further.

### 2/5 — Buggy with Potential

*2020-09-25*

As the case with new/emerging technology, there are some early missteps. 

The most persistent issue I’ve experienced is trying to pair Bluetooth headphones or earbuds; especially on an iOS device. 

I’ve tried a variety of brands (Apple, Bose, Beats) and the results are stubbornly the same: no connection. 

I’ve worked with tech support and gone through all of their documentation too. 

I would like to know if this issue is a bug or a larger defect and what, if any fixes or larger updates are coming. 

This issue doesn’t deter my overall use and enjoyment of the Reflect; it would be nice to be solved so I don’t wake the whole house during my 6 AM workouts.

**Developer response:** Mosey please email santo@echelonfit.com for help

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*