# ECI MobileTech

> Field service management app for technicians with real-time e-automate integration. (iPhone/iPad app by ECi Software Solutions.)

- Source: https://appshunter.io/ios/app/eci-mobiletech/id1486818143 (this page in markdown: same URL + `.md`)
- Developer: [ECi Software Solutions](https://appshunter.io/developer/923056025)
- Category: Business, Productivity
- Price: Free
- Rating: 3.90/5 from 77 App Store ratings · 22 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 32 MB
- Languages: American English
- Released: 2020-03-12
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/eci-mobiletech/id1486818143/reviews.md

## What is ECI MobileTech?

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.  

MobileTech features include: 

• Empower techs to manage their own calls and inventory 
• Quickly view parts availability from all warehouses, including technician car stock 
• Real-time GPS monitoring  
• View technician activity through the dispatch console 
• Perform tech-to-tech parts transfers 
• Add file attachments to service calls 
• Capture and store signatures 
• Easily search calls by status, tech, customer, or equipment 
• Individual and group tech-to-tech chat for faster service completion time

## Key features

- Manage service calls and inventory
- View parts availability across warehouses
- Real-time GPS monitoring
- Dispatch console for technician activity
- Tech-to-tech parts transfers
- Add file attachments to service calls
- Capture signatures

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/eci-mobiletech/id1486818143/reviews.md

### 4/5 — Slowly, but surely

*2026-07-17, version 2026.7.1*

It is getting slightly better over the the years. This used to be a zero star app imo when our company was forced to use it. Now I’d say it’s a solid 3.5 rating.

### 4/5 — Still needs a few updates

*2026-02-27, version 2026.2.1*

Technician needs to be able to edit the equipment. Sometimes we don’t always know the correct equipment and need to be able to change it when on site. Right now, our office manager has to change it after I close the call which is just more work. Had numerous issues with putting in meters and it will tell me the threshold is to low or to high, but then I will put 1 above what it says and it won’t take it. I’ve had to go up by 40K just to take the meter. Again, Manager has to go in and change it after the fact. Why does it want me to share my location 24/7? While using the app should be sufficient enough. No one needs to know where I am at night and on the weekends! It stays off on my end completely, but app asks me to change it every log in. Other than these few things, the app absolutely makes it easier to get a call done. Much more efficient. Keep with the updates and fixes and This will be a top tier app! 
Thanks, Kyocera Field Engineer! 😂

### 2/5 — Battery drain

*2026-02-05, version 2026.1.1*

The app works well enough, but it drains my battery quickly. I had to disable location services, and force quit the app so it doesn’t run in the background. 
It’s a new phone, so it’s not the fault of the battery, it’s the app.

### 1/5 — Not working consistently

*2025-06-25, version 2025.5.1*

While using this app it constantly freezes and kicks me out of service calls. When trying to dispatch it takes forever for it to let me press the button to continue. Please fix these issues as it affects employees work flow.

### 3/5 — Latest update

*2025-05-22, version 2025.5.1*

Latest update has cause a 404 error when I attempt to look at Group Calls. Happening on two different iPhones.

### 5/5 — A must have for techs

*2025-04-19, version 2025.2.1*

I've tried a bunch of business apps, but ECI MobileTech tops them all. It’s robust, yet easy to navigate and packed with features that make my workflow more efficient. I can now focus on my business rather than managing it. Strongly recọmmend to anyone looking to streamline operations!

### 5/5 — User-Friendly and Super Easy

*2025-04-19, version 2025.2.1*

ECI MobileTech is surprisingly user-friendly considering its extensive features. I'd recọmmend it to anyone in need of a business management app that blends functionality with ease of use. The customer support is also fantastic, always ready to assist with inquiries. Definitely five stars!

### 5/5 — Solid Business Tool

*2025-04-19, version 2025.2.1*

ECI MobileTech has been a solid addition to my business toolkit. The features are well organized, and accessing data is seamless. I particularly enjoy the reporting functions, which make it easy to analyze performance. I recọmmend giving it a try if you're looking for a cọmprehensive business management app.

### 5/5 — Simplifies Cọmplex Tasks

*2025-04-19, version 2025.2.1*

What I appreciate most about ECI MobileTech is its ability to simplify cọmplex business operations. Whether it's client management or project tracking, everything is just a click away. The design is user-friendly, and I’ve noticed a significant increase in productivity since I started using it. Highly effective!

### 4/5 — Has Improved Our Business Operations

*2025-04-19, version 2025.2.1*

ECI MobileTech has streamlined my daily tasks tremendously. The user interface is intuitive, making it easy to navigate through various features to manage my projects. The real-time updates have boosted my team’s cọmmunication, and I love how I can track everything on the go. Highly recọmmended for any business professional!

## Frequently asked questions about ECI MobileTech

### What does ECI MobileTech do?

ECI MobileTech provides field technicians with the ability to access service call information, manage their activities, and input data while working remotely. It connects in real-time to e-automate, aiming to reduce office staff workload, increase accuracy, and improve inventory management.

### What are the key features of ECI MobileTech?

Key features include empowering technicians to manage their own calls and inventory, quickly viewing parts availability from all warehouses and technician car stock, real-time GPS monitoring, and the ability to view technician activity through a dispatch console. It also supports tech-to-tech parts transfers, adding file attachments to service calls, capturing signatures, and searching calls by various criteria.

### Is ECI MobileTech free to use?

Based on the provided information, the app is listed as 'free' and does not have in-app purchases or ads. This suggests that the core functionality is available without direct cost to the user.

### Who is ECI MobileTech designed for?

This application is designed for field technicians and businesses that utilize the e-automate system for managing their service operations. It aims to streamline workflows for mobile workforces and improve the efficiency of service call handling.

### How does ECI MobileTech improve efficiency?

By providing real-time access to service call information and inventory, technicians can manage their tasks more effectively in the field. Features like quick parts availability checks, GPS monitoring, and direct communication tools like tech-to-tech chat contribute to faster service completion times and reduced reliance on office staff.

## Version history (last 5 releases)

### 2026.8.1 — 2026-08-13

- Technicians can now receive Purchase Orders
- Security updates
- Bug fixes

### 2026.7.1 — 2026-07-16

-Technicians can now search for serviceable items in Equipment History
-If the Allow Call Type Edit permission is set, the call type options are now filtered when creating a new call.
-General bug fixes and stability enhancements

### 2026.5.1 — 2026-05-28

- Technicians can now enter miscellaneous fees.
- Field Managers can now reassign service calls.
- Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts.
- Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal!
- General bug fixes and performance improvements

### 2026.3.1 — 2026-03-26

- Automatically send the PDF summary to designated email recipients.
- When the permission is enabled, technicians must collect a customer signature prior to completing a service call.

### 2026.2.1 — 2026-02-26

- When the permission is enabled, technicians can edit the Problem Description.
- View and update remarks and meters prior to dispatch.
- Edit the quantity of parts previously added to a call.

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## More apps by ECi Software Solutions

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All apps by ECi Software Solutions: https://appshunter.io/developer/923056025

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*