# eCitizen Gava Mkononi — eCitizen the official platform

> Online portal for Kenyan government services and transactions. (iPhone/iPad app by DEPARTMENT OF IMMIGRATION.)

- Source: https://appshunter.io/ios/app/ecitizen-gava-mkononi/id6499571748 (this page in markdown: same URL + `.md`)
- Developer: [DEPARTMENT OF IMMIGRATION](https://appshunter.io/developer/1743918261)
- Category: Finance
- Price: Free
- Rating: 1.00/5 from 7 App Store ratings · 13 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 670 MB
- Languages: English
- Released: 2024-07-08
- Data updated: 2026-07-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ecitizen-gava-mkononi/id6499571748/reviews.md

## What is eCitizen Gava Mkononi?

eCitizen is an online platform that provides government services and information to citizens of Kenya. It is a one-stop portal that allows individuals to access a wide range of government services and complete various transactions online.

eCitizen was launched by the Kenyan government in 2014 as part of its efforts to digitize public services and make them more accessible to citizens. The platform aims to streamline service delivery, reduce bureaucracy, and enhance efficiency in the delivery of government services.

eCitizen initiatives aim to enhance the quality of government services. Online platforms can offer personalized experiences, provide relevant information, and guide citizens through complex processes. Citizens can access up-to-date information, track the progress of their applications, and receive notifications and alerts regarding important updates. Improved service quality leads to greater citizen satisfaction and trust in government institutions.

Through the eCitizen portal, users can access services from different government agencies such as the Directorate of Immigration and Registration of Persons, the National Transport and Safety Authority, the Ministry of Lands, among others. Some of the services available on eCitizen include applying for passports, driver's licenses, birth certificates, national identification cards (IDs), business registration, and filing tax returns.

To use eCitizen, individuals need to create an account on the platform and provide their personal details. They can then log in and access the various services available. Payments for services can be made online using various payment methods such as credit/debit cards, mobile money, or bank transfers.

eCitizen has significantly simplified the process of accessing government services in Kenya. It has reduced the need for physical visits to government offices, saving time and effort for citizens. The platform has been successful in promoting transparency and accountability in service delivery and has contributed to the digital transformation of the Kenyan government.

The future of electronic citizen services is poised for significant growth and transformation. As governments around the world embrace digitalization, the concept of eCitizen is evolving to encompass a wide range of online services and interactions between citizens and government entities.

## Key features

- Access government services online
- Apply for passports and licenses
- Register businesses
- File tax returns
- Track application progress
- Secure online payments

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/ecitizen-gava-mkononi/id6499571748/reviews.md

### 1/5 — If there was a rating below 1, you’d get that

*2026-06-27*

Asks for fingerprint to log in, then nothing is working.

### 1/5 — Fingerprints

*2026-05-21*

This app can’t scan fingerprints been trying for days and it always says couldn’t match. You guys can do better

### 1/5 — It’s doesn’t work

*2026-03-25*

So disappointed

### 1/5 — Do

*2026-03-07*

You try as hard as you can to verify your fingers and it keeps saying wrong hand detected while you have the correct hand,what a mess n a disappointment.

### 1/5 — Big 0

*2025-02-19, version 0.9.7*

You should have a rating for 0 stars. This is a joke! Please do not use this pile of dirt!

### 1/5 — Poor; can’t even make it in

*2025-01-21, version 0.9.6*

First, the app tries to take access to your contacts rather than asking if you want to give access. Second, it requires some kind of authentication (face or fingerprint) to move forward, but this doesn’t work (i tried multiple times). Gave up, deleted the app.

### 2/5 — OTP

*2024-12-10, version 0.9.2*

OTP sent to my phone number but app still requests me to enter phone number to send OTP

### 1/5 — Stupid App

*2024-11-20, version 0.9.2*

Just another way to scam Kenyan taxpayers. Someone must have pocketed large to deliver an app which is not working.

### 1/5 — Privacy issues

*2024-11-20, version 0.9.2*

Deleted this app as soon as it asked for access to my Contacts. Why does it need access to my Contacts?

### 1/5 — Sends code then hangs

*2024-09-05*

When logging in it sends OPS code enter the password and it does nothing

## Frequently asked questions about eCitizen Gava Mkononi

### What government services can I access through eCitizen Gava Mkononi?

eCitizen Gava Mkononi provides access to services from various government agencies, including applications for passports, driver's licenses, birth certificates, national IDs, business registration, and tax return filing.

### How do I make payments for services on eCitizen Gava Mkononi?

Payments for services can be made securely online using various methods such as credit/debit cards, mobile money, or bank transfers directly through the platform.

### Is eCitizen Gava Mkononi available on all devices?

eCitizen Gava Mkononi is supported on iPhone, iPad, and iPod devices, indicating compatibility with Apple's iOS ecosystem.

### What is the security like for eCitizen Gava Mkononi?

The platform allows for secure online payments and aims to streamline service delivery, suggesting a focus on secure transaction processing for government services.

### How often is eCitizen Gava Mkononi updated?

The latest version of eCitizen Gava Mkononi is 0.9.13, and it was last updated on December 3, 2025, indicating recent development and maintenance.

### What is the age rating for eCitizen Gava Mkononi?

eCitizen Gava Mkononi has an age rating of 17+, which is typical for applications dealing with official identification and financial transactions.

### Does eCitizen Gava Mkononi have ads?

No, eCitizen Gava Mkononi does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the user sentiment for eCitizen Gava Mkononi?

Based on the available data, eCitizen Gava Mkononi has a rating of 1.0 stars from 2 ratings, suggesting a very low user satisfaction at this time.

## Version history (last 5 releases)

### 0.9.67 — 2026-07-06

Enhanced biometrics matching

### 0.9.33 — 2026-05-04

Improved the fingerprints capture experience

### 0.9.13 — 2025-12-03

UI Improvements and Optimizations

### 0.9.12 — 2025-08-25

Improved performance and overall app experience.

### 0.9.12 — 2025-08-25

Improved performance and overall app experience.

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## More apps by DEPARTMENT OF IMMIGRATION

- [eCitizen Wallet](https://appshunter.io/ios/app/ecitizen-wallet/id6749627019)

All apps by DEPARTMENT OF IMMIGRATION: https://appshunter.io/developer/1743918261

## Related topics

[ecitizen kenya](https://appshunter.io/ios/topics/ecitizen-kenya) · [ecitizen gava mkononi](https://appshunter.io/ios/topics/ecitizen-gava-mkononi) · [ecitizen](https://appshunter.io/ios/topics/ecitizen) · [kenya eta](https://appshunter.io/ios/topics/kenya-eta)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*