# eCitizen Gava Mkononi — user reviews

> 13 indexed App Store user reviews of eCitizen Gava Mkononi by DEPARTMENT OF IMMIGRATION, rated 1.00/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/ecitizen-gava-mkononi/id6499571748/reviews
- App overview in markdown: https://appshunter.io/ios/app/ecitizen-gava-mkononi/id6499571748.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2

## Newest reviews (2 of 13)

### 1/5 — Dose not work

*2024-08-21, version 0.8.4*

Please get the bugs out. Can’t take a photo,  finger scan not working

### 1/5 — Doesn’t work

*2024-08-14, version 0.8.4*

Won’t accept the OTP code. You put the code in and nothing happens.

## Most critical reviews (10 lowest-rated)

### 1/5 — If there was a rating below 1, you’d get that

*2026-06-27*

Asks for fingerprint to log in, then nothing is working.

### 1/5 — Fingerprints

*2026-05-21*

This app can’t scan fingerprints been trying for days and it always says couldn’t match. You guys can do better

### 1/5 — It’s doesn’t work

*2026-03-25*

So disappointed

### 1/5 — Do

*2026-03-07*

You try as hard as you can to verify your fingers and it keeps saying wrong hand detected while you have the correct hand,what a mess n a disappointment.

### 1/5 — Big 0

*2025-02-19, version 0.9.7*

You should have a rating for 0 stars. This is a joke! Please do not use this pile of dirt!

### 1/5 — Poor; can’t even make it in

*2025-01-21, version 0.9.6*

First, the app tries to take access to your contacts rather than asking if you want to give access. Second, it requires some kind of authentication (face or fingerprint) to move forward, but this doesn’t work (i tried multiple times). Gave up, deleted the app.

### 1/5 — Stupid App

*2024-11-20, version 0.9.2*

Just another way to scam Kenyan taxpayers. Someone must have pocketed large to deliver an app which is not working.

### 1/5 — Privacy issues

*2024-11-20, version 0.9.2*

Deleted this app as soon as it asked for access to my Contacts. Why does it need access to my Contacts?

### 1/5 — Sends code then hangs

*2024-09-05*

When logging in it sends OPS code enter the password and it does nothing

### 1/5 — Nothing for foreign visitor

*2024-08-23, version 0.8.4*

Went through all the nonsense to sign up as a foreign visitor on the website so I can enter national parks, only for that option to not exist on here.

## Most praised reviews (1 highest-rated)

### 2/5 — OTP

*2024-12-10, version 0.9.2*

OTP sent to my phone number but app still requests me to enter phone number to send OTP

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*